Capterra 
G2 User in Information Technology and Services
User in Marketing and Advertising
"LOVE IT!!! — What do you like best? Being able to identify key words and pinpoint where they are said on the calls! — What do you dislike? Sometimes the fast forward and rewind feature glitch. — Recommendations to others considering the product: GO FOR IT!!! — What problems are you solving with the product? What bene..." Read more
3 years ago
Industry Analyst / Tech Writer in Marketing and Advertising
"Amazing tool. — What do you like best? It has so many beautiful features like tagging adding to the library. Helps in kind of database creation for all the meeting happening. — What do you dislike? QASA form is missing, it would be helpful if that is included as it would reduce the double work done by QA — What problems are you s..." Read more
3 years ago
User in Computer Software
"Complete Game Changer. — What do you like best? Talk track metrics, ease of onboarding and deal cycle/timeline review (previous prospect history and current cycle insights). I truly do not know how I onboarded in any sales role previously without Gong. It is still essential to my day-to-day as an Enterprise sales rep and saves an incredible amount..." Read more
3 years ago
User in Logistics and Supply Chain
"Gong Beta Review. — What do you like best? I like how visual the deal tracking is on gong. It took some getting used to because I've never used anything similar but it's been nice to have visual represntation of activity. — What do you dislike? I do not like how "next steps" are not prompted tasks. If there were a task function (simila..." Read more
3 years ago
User in Computer Software
"Great insights! — What do you like best? I like the visibility that Gong gives me into calls that peers are having with current customers along with prospects. — What do you dislike? I have only been using Gong with my team for a few weeks and have not come across any feature gaps yet. — What problems are you solving with the pro..." Read more
3 years ago
Rebeca S
"Best notes ever are the notes I don't even have to worry about taking. — What do you like best? The search bar feature so I can find key points of my conversation fast and easily without having to spend time reviewing the whole conversation or listening to full dialogues. — What do you dislike? The only downside there's for me is that..." Read more
3 years ago
Vincent C
"Excellent platform! — What do you like best? I love how easy it is to manage. The insights are fantastic and I love how it can provide valuable insights not only for sales, but also for marketing and product development. — What do you dislike? The deals tab is great but it has not been extremely useful so far. Also, it would be great t..." Read more
3 years ago
Brandon H
"I have been likeing this program it helps me be able to review my own calls and collaborate better. — What do you like best? The ability to listen to my own calls that were graded whenever I want — What do you dislike? Noy much the previous program I had no involvement in so hard to compare — Recommendations to others considering..." Read more
3 years ago
Scott K. W
"Unexpected delight. — What do you like best? -Ability to record meetings and track who has spoken at what time -Ability to share recordings across my organization -Ability to review different parts of the video - Usability — What do you dislike? -It was a great experience. I guess the only thing would be to make Gong more incorporated..." Read more
3 years ago
Catherine T
"Helps our outbound sales team with trustworthy data. — What do you like best? Being able to have our calls/meetings/transcripts uploaded and organized by the deal/company. We use Gong integrated with Salesloft, Gmail and Zoom. — What do you dislike? The only problem we had was that sometimes the calls were not uploaded automatically to..." Read more
3 years ago
Gabriela E
"No need for notes anymore!! — What do you like best? I can really listen to customers and not worry about getting all the call details written down. It's really easy to finish a call, go into Gong and then review the call by referring to the audio or the transcribed script. It's a piece of cake to refer back to customers' feedback now. — Wha..." Read more
3 years ago
User in Information Technology and Services
"Gong Review. — What do you like best? I like the ability to go back and review my calls so I know both what goes on in the call, which serves as great notes but also I can review myself. — What do you dislike? Sometimes it is a bit hard to read the chart which shows emails and calls on the blot chart. — Recommendations to others..." Read more
3 years ago
User in Marketing and Advertising
"Can't work with out it. — What do you like best? When you rin back to back meetings listening is more importnant then note taking however the details can get lost in the conversation. I love Gong as it lets be in the moment with a customer or team member and allows me to go back for the details. — What do you dislike? I wish adding the..." Read more
3 years ago
Zach M
"Amazing Tool! — What do you like best? Love the ability to record calls but also being able to have coaching along the way as well. — What do you dislike? If there is anything to dislike it would be some of the organization of calls, but maybe that is due to certain orgs. — What problems are you solving with the product? What be..." Read more
3 years ago
Thuy T
"Very useful for reviewing any notes that may have been missed. — What do you like best? Recorded calls being sent via email shortly after meetings take place. — What do you dislike? Customer is aware of recordings, which makes them uncomfortable at times due to privacy concerns. — What problems are you solving with the product?..." Read more
3 years ago
User in Computer Software
"Very easy to use and truly helps with getting better. — What do you like best? UI very well done better than what we were using before. — What do you dislike? Nothing. The app does what it is supposed to do. — What problems are you solving with the product? What benefits have you realized? Breaking down my calls and having..." Read more
3 years ago
User in Information Technology and Services
"Very good service for reviewing calls, sharing feedback and training/coaching purposes. — What do you like best? The ability to go back and learn what was discussed based on the analysis of the conversation and words that were frequently used — What do you dislike? None, as I don't have a frame of reference with other services similar..." Read more
3 years ago
Taylor R
"Great tool for any org with an SDR team. — What do you like best? The simplicity of the integration is unreal. I didn't have to think about recording the call, uploading, or syncing my zoom with Gong. It's a huge time saver and a great way to view your teams calls. — What do you dislike? No complaints so far. I do recommend having your..." Read more
3 years ago
Devin M
"GONG Rocks. — What do you like best? Ability to highlight follow-up items and the transcription tool. — What do you dislike? Notifications about $ at stake in the pipeline — What problems are you solving with the product? What benefits have you realized? Able to track conversations for robust client notes."
3 years ago
Siddharth M
"Terrible instructions - Doesnt work, So frustrating. — What do you like best? The only reason I use Gong is to share recordings with the team. The "revenue intelligence" is all bogus. Not very helpful — What do you dislike? Trying to connect Gong with Rippling, their instructions don't work. Very frustrating — What problems are y..." Read more
3 years ago
User in Primary/Secondary Education
"Gong makes me a better account executive! — What do you like best? Hugely time-saving! I don’t have to take notes like I used to, and I can watch how others on my team conduct calls so that I learn from how they do things. I also love that it allows me to have the precise language that my prospects use, so I can integrate that back into future com..." Read more
3 years ago
User in Information Technology and Services
"BDR Training. — What do you like best? I love that I can go in and listen to my and my coworker's calls. This helps me think about what I could have said differently. — What do you dislike? There's not too much that I don't like. It's a simple tool to use for training. — What problems are you solving with the product? What benef..." Read more
3 years ago
Seamus M
"Gong is a MUST HAVE. — What do you like best? Gong allow you to digest video calls in a way that is easy to use and incredibly value. I love the UI/UX. It's super easy to use and has a ton of data. — What do you dislike? There's nothing I dislike. The only annoyance is I have to login every time I visit the site. — What problems..." Read more
3 years ago
User in Information Services
"Love it! — What do you like best? Can go back and play the recordings and listen to parts that matter most for the purpose and can selectively see which people spoke at what times and can move back and forth. Helps in knowledge sharing and collaboration within and across teams. — What do you dislike? I am actually satisfied with this p..." Read more
3 years ago
"Great tool for re-evaluating performance and sales training. — What do you like best? I just started a new sales position, and I love being able to go and "sit in" on other sales rep's previous calls, learn more about what our clients need, and great responses to questions I wouldn't of been able glean on my own volition. — What do you disli..." Read more
3 years ago