Capterra 
G2 User in Computer Software
Eddy A
"Great for training and client follow up. — What do you like best? I like being able to come back into the recordings of my software demos to get clarification about future questions to ask or understand the reason behind the reason. I feel confident going into my demos knowing if I don't catch a certain word or phrase and I have already asked mult..." Read more
2 years ago
Timothy C
"Best Automated Recordings and Insights. — What do you like best? Gong organizes everything so well - points of interest, automatically grouping together calls with the same people... it's just great. A step above Fireflies which was my previous solution. — What do you dislike? Nothing comes to mind - it's an all-around improvement from..." Read more
2 years ago
Matt S
"The Best on the Market and a Game Changer for Coaching. — What do you like best? Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used — What do you dislike? Doesn't capture touchpoints and conve..." Read more
2 years ago
Sindel F
"Incredible tool. Allows you to extract a lot of call reports and valuable insights for feedbacks. — What do you like best? Reports and insigths about the calls with the clients. We can understand where we are getting it right and where we can improve to be better serving our customers. — What do you dislike? Sometimes the links can tak..." Read more
2 years ago
Matt S.
"The Best on the Market and a Game Changer for Coaching. — What do you like best? Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used — What do you dislike? Doesn't capture touchpoints and conve..." Read more
2 years ago
Consultant in Computer Software
"Great learning tool! — What do you like best? I like how you can edit and add comments whenever and wherever you may please. — What do you dislike? I dislike how the navigation can be a bit more confusing. — What problems is the product solving and how is that benefiting you? Gong is allowing me to learn more about the brea..." Read more
2 years ago
User in Computer Software
"Great automated call recording. — What do you like best? Automatically records Zoom calls, do not need to switch it on at the beginning of the call. Easy to find recordings again in Gong. — What do you dislike? When adding the Zoom invite just before the meeting starts, then the recording only starts a few minutes later, unfortunately...." Read more
2 years ago
User in Computer Software
"Great product. — What do you like best? Easily search and access for recordings of calls with clients. — What do you dislike? Would love to have more insights into conversations done in other language than English (Hebrew for example). — What problems is the product solving and how is that benefiting you? One place to store..." Read more
2 years ago
Will B
"Couldn't work without it! — What do you like best? Easy to view and update your pipeline. Provides helpful nudges like 'you might want to check in with x person' or 'you haven't discussed pricing here in 2 weeks' so you don't miss anything. — What do you dislike? I need to fill 40 characters here but there is honestly nothing not to li..." Read more
2 years ago
Justin B
"Great call recorder. — What do you like best? How easy it is to navigate throughout the site. — What do you dislike? How sometime due to laws things in certain states cannot be recorded. — Recommendations to others considering the product: Yes — What problems is the product solving and how is that benefiting you?..." Read more
2 years ago
Laura W
"Review for Gong. — What do you like best? The best thing I like about Gong is being able to hear the call firsthand. This helps with training and improving my customer service skills. I have actually never used another system so I have no comparison. — What do you dislike? There isn't anything I dislike. It is very user-friendly. I wis..." Read more
2 years ago
Rebecca M.
Head of Marketing, Conveyor
"We use it across multiple teams in the company. It's really great for learnings. Our whole company uses Gong to listen to recorded customer calls. We can hear what the challenges are that our customers have, in their own words. We can also use it to understand how they respond to our product pitch and demo. The ability to capture snippets and tag people is g..." Read more
2 years ago
User in Information Technology and Services
"Amazing platform! — What do you like best? I love how easy it Gong is to use, as well as the insights it provides. It has been so valuable to access both the recorded video as well as the transcript when creating enablement materials. — What do you dislike? Nothing! It works so well and I honestly don't think there is anything missing...." Read more
2 years ago
User in Commercial Real Estate
"Easiest Call Tracking out there. — What do you like best? It is very easy for my self to swift through my calls and find the right one. I love how i can track how much my I speak so that I can work on splitting the talk to listen times. — What do you dislike? Sometimes it can be hard to find a colleague's call or use key works to find..." Read more
2 years ago
User in Computer Software
"Gong: A Must Have. — What do you like best? What I like about Gong the best is the analytics behind each call as the insights are great from a self-improvement standpoint for self-coaching. The other aspect I love is the ability to share calls externally with customers as this can truly help progress along a deal cycle. — What do you dislike..." Read more
2 years ago
User in Computer Software
"Customer Insights tool for Optimizeres. — What do you like best? I love how efficiently I can get through recordings while being able to find everything I need. The features were really well thought out and it's always a very positive experience. I'm always thinking "wow Gong was so thoughtful to build this feature". — What do you dislike?..." Read more
2 years ago
User in Accounting
"Great training and coaching tool! — What do you like best? It's great to be able to review playlists to help speed up my ramp period. Super easy to receive coaching from my manager for my calls. — What do you dislike? The transcript is sometimes off, and can be better improved for accurate text, not a major issue though for now. ..." Read more
2 years ago
Alyssa D
"Great way to learn from your peers. — What do you like best? I like that I have the opportunity to watch calls i would never get the chance to see and continuously learn from my peers — What do you dislike? Sometimes i find it hard to find the content I want to see if its older. — Recommendations to others considering the produc..." Read more
2 years ago
Liza C.
HR Officer, Al Dhafra Recycling Industries
"Gong.io is a very inspiring tool, its ability to record calls and allow us to re-listen them always enables us to deeply understand the problems and enables us to track them down and find the best solutions for them in less time. With Gong.io we no longer miss any notes from customers, have integrated records and can easily distribute the workload to the tea..." Read more
2 years ago
Camille C
"Easy recording tool. — What do you like best? Easy UI. Good history of calls with the prospects-customers. — What do you dislike? I had a hard time finding the export button. No integration with Rewatch. — What problems are you solving with the product? What benefits have you realized? Keeping tracks of discussed topics wi..." Read more
2 years ago
Administrator in Telecommunications
"Amazing for product marketing managers. — What do you like best? Being able to jump into any call recording to listen to what our customers are telling us about their issues, how different messages are landing in the market, and for any best practices that we need to spread out to the rest of the team. I can do it on the light rail from my phone o..." Read more
2 years ago
Tiffany L
"Great Way to Learn and Grow. — What do you like best? I love using gong to e able to listen to my calls to be able to get better as an account specialist and to be able to provide the best service possible to customers. — What do you dislike? There isn't anything that I can think of that I do not like. The whole system is beneficial to..." Read more
2 years ago
User in Market Research
"Google & Gong. — What do you like best? excellent tool to have call control, both for the division of topics and reviewing points in the call. — What do you dislike? I didn't detect anything that I consider negative — Recommendations to others considering the product: yes — What problems is the product solving and how..." Read more
2 years ago
User in Marketing and Advertising
"User friendly! — What do you like best? I like the transcript search and I like the time stamp of the recording — What do you dislike? There's nothing I dislike about this product. — What problems is the product solving and how is that benefiting you? I haven't had any problems"
2 years ago
"Fantastic. — What do you like best? Gong helps me be more effective in a faster way. The ease of use and speed of the platform really allows for greater 'deal intelligence' and quicker insights. — What do you dislike? Adding recognition of different languages and their translations to the product would allow for a wider and cross-coun..." Read more
2 years ago