Capterra 
G2 
Juan Antonio S
User in Mental Health Care
"Incredible for Customer Success teams! — What do you like best? Listen Later and the ability to save calls to folders. Save and send snippets. Comment on portions of the call. Access transcript, etc! — What do you dislike? I'd like to be able to save calls to folders via mobile (vs just listen later) — What problems are you solvi..." Read more
2 years ago
User in Computer Software
"Makes onboarding a breeze! — What do you like best? I like the ability to easily find recordings about content I need. Gong makes it simple for me to review calls across the organisation to always push to be better. Throughout my onboarding, I was able to find calls I needed more guidance on and ultimately get all the information I needed when I..." Read more
2 years ago
Caleb M
"Gong is the note taker you've always wanted. — What do you like best? I love that it is behind the scenes, but that it captures everything. — What do you dislike? I dislike that it doesn't hop into the meeting immediately when I do. — Recommendations to others considering the product: I would definitely consider using Gong..." Read more
2 years ago
User in Computer Software
"Perfect tool. — What do you like best? Gong is easy to use and even offers me insights into my deals that I can use to drive urgency, beat competitors, and hit my quotas. — What do you dislike? Not much is missing here, and they consistently improve the product. — What problems are you solving with the product? What benefits hav..." Read more
2 years ago
Betsy M
"Gong review. — What do you like best? Easy to speed up and slow down calls and helpful to search keywords or people within calls — What do you dislike? Search functionality can be a little unpredictable — What problems are you solving with the product? What benefits have you realized? Our team isn't directly customer-facin..." Read more
2 years ago
Emily H
"Great tool for my Customer Success Manager team. — What do you like best? - Great keyword searching capabilities - Easy to navigate - Salesforce Integration - Slack Integration - Product Board Integration - Scalability — What do you dislike? The only thing we don't like is the transcription has errors so have to modify snippets that we..." Read more
2 years ago
Leanna B
"Efficient, easy to use, and customizable. — What do you like best? The note that arent sent after a meeting that give direct next-steps on a follow-up.The ability to listen to calls and get a ratio on speaking times and what could lead to better calls is also a plus. — What do you dislike? The automated emails can be alot at times; I b..." Read more
2 years ago
Andrew T
"Critical for Reviewing Meetings with Customers. — What do you like best? Gong has an excellent UI and makes it easy to quickly review calls and pull insights. Love the Points of Interest section that calls out when things happened in the call. — What do you dislike? Nothing to report here. If they could decrease the time it takes to an..." Read more
2 years ago
User in Marketing and Advertising
"Easy to use. — What do you like best? The mobile app is really easy to use and makes it simple to listen to calls when I'm on the run. The computer is a little more robust, but if I didn't have the mobile app, I wouldn't ever have the time to listen to recordings. — What do you dislike? Sometimes my Okta account and Gong account have a..." Read more
2 years ago
Mary S
"Immensely useful tool in a sales role. — What do you like best? What is most helpful about Gong is the breakdown it provides. Real insights and measurable for improving client communication. I had only heard about Gong, now I get to use it in my current sales role. It is an investment that should be made by any company that is serious about making..." Read more
2 years ago
Tim C
"Super Easy To Use. — What do you like best? I like how easy Gong is to use and set up. It's super helpful to go back and listen to calls where I may have missed something. My clients like the recordings as well to share and discuss with the rest of their team. I like being able to invite assistant@gong.io to my meetings and Gong does the rest. ..." Read more
2 years ago
User in Information Technology and Services
"Gong has been very helpful to review calls. — What do you like best? Staying more engaged in calls with less note-taking — What do you dislike? The need to go find the action items on there — What problems are you solving with the product? What benefits have you realized? better follow-ups from being able to review the con..." Read more
2 years ago
User in Computer Software
"Extremely Insightful and Instantly Useful Tool. — What do you like best? The ability to go back and find out keywords, and insights to hit on, as well as review transcripts to verify notes for follow up actions is invaluable. — What do you dislike? A little big brother but as long as it's driving sales that's all that matters. Let's go..." Read more
2 years ago
User in Computer Software
"AWESOME TOOL. — What do you like best? it's easy to use and look up specific calls and filters — What do you dislike? Nothing really, everything is easy and user friendly — What problems are you solving with the product? What benefits have you realized? how to handle different conversations with difficult gatekeepers"
2 years ago
User in Computer Software
"A critical tool for sales. — What do you like best? The recordings have a plethora of metta-data: keywords, speaking blocks, and screen sharing; detailed by participants. It is very easy to find key sections of the call, and even pull out transcribed notes. — What do you dislike? Although necessary, the need to announce itself is anno..." Read more
2 years ago
Mohammed Mazhar A
"Great Website for Self Analysis. — What do you like best? The marking and the suggested metrics off — What do you dislike? It lags in between, In very rare cases, Which is quite annoying — Recommendations to others considering the product: Nothing as such — What problems are you solving with the product? What benefit..." Read more
2 years ago
Sophia S
"AMAZING. — What do you like best? Gong has been such a helpful tool in helping me train for my current role. I'm able to listen to my own calls as well as others on my team & the top SDR's of my company and learn from them. — What do you dislike? Honestly so far I have no complaints, it's been great! — What problems are you solvi..." Read more
2 years ago
User in Internet
"Gong is invaluable tool for Product Management to see customer-facing side of business. — What do you like best? Keyword search to find relevant calls just works. — What do you dislike? I can't say that I dislike anything so far. It serves the need. — What problems are you solving with the product? What benefits have you realize..." Read more
2 years ago
Jesse A
"The Most Powerful Sales Tool On Planet Earth. — What do you like best? My bosses have proclaimed to me over and over that Gong is the most powerful sales tool on planet earth. Its like their mantra. It is truly a great tool to help your sales team improve their skills and get better everyday. I love it and I tend to agree with them. Gong is huge-..." Read more
2 years ago
User in Computer Software
"Gong is great. — What do you like best? I like being able to go back and review my own sales calls, as well as view other calls from coworkers so I can learn more information about customer questions. — What do you dislike? The interruptive call recording for training purposes. I understand why you use it, it is not a pleasant soundin..." Read more
2 years ago
User in Information Technology and Services
"One of my favorite tools! — What do you like best? I love that I can go back and review my calls to ensure I didn't miss or forget anything. Or if I was unable to attend a live call, I can review it later. Gong has also been an excellent teaching tool for me and my colleagues. — What do you dislike? I can't think of anything that I w..." Read more
2 years ago
User in Hospital & Health Care
"Gong is the main resource we use to review our past calls to improve our performance. — What do you like best? Gong is the best follow up tool in our company because we can use it to rate our calls and help us better to assist our callers and listening to our own calls helps us to improve our delivery to our customers — What do you dislike?..." Read more
2 years ago
David F
"The system you never knew you needed. — What do you like best? How far you can drill down to find specific words in calls to locate what you're looking for. — What do you dislike? It's overwhelming at first but that goes away in time. — What problems are you solving with the product? What benefits have you realized? If cer..." Read more
2 years ago
Bridgette R
"Gong Review. — What do you like best? There are so many things to use in Gong for your team like scorecards, keywords, call coaching and more things I don't even know about. Plus, their team is extremely helpful and so nice! I was able to hop on a video call with Melissa and she shared so many useful tools. — What do you dislike? I wou..." Read more
2 years ago
"An amazing tool to become better sales rep. — What do you like best? To hear and understand how other manage different kind of customers, so you could be better at your function — What do you dislike? That sometime you can´t hear an ongoing call, that would be amazing — Recommendations to others considering the product: Non..." Read more
2 years ago