Capterra 
G2 User in Information Technology and Services
User in Computer Software
"Gong. — What do you like best? Call recording and transcription service are really solid, makes note taking and follow ups so easy. — What do you dislike? It's expensive, and some of the integrations aren't always reliable (Salesforce, etc.) — What problems are you solving with the product? What benefits have you realized?..." Read more
3 years ago
User in Financial Services
"Great way to be able to review calls. — What do you like best? The ability to re-listen to your call is very helpful. It is also helpful to be able to listen to other reps calls and know how to improve. The training aspect is nice as well. — What do you dislike? Can't think of anything right now. Everything is good for what it is. ..." Read more
3 years ago
User in Health, Wellness and Fitness
"As a new hire, it's been veryhelpful to lean on recorded calls. — What do you like best? The ability to filter by topics you're looking for. — What do you dislike? There's nothing that comes to mind at this time — What problems are you solving with the product? What benefits have you realized? I'm able to work autonomously..." Read more
3 years ago
Alina K
"How does anyone survive without this? — What do you like best? Gong allows me to record my calls, analyze them, see when is the last time I spoke with someone, it keeps track of my promised action items and even the amount of money on the line. These are just the bare minimum features as there are so so many more useful tools in this program. ..." Read more
3 years ago
Michael B
"Great platform with intuitive features. — What do you like best? Easily choose who you want feedback to be visible for when documenting in a call. You can create customized scorecards to be used for all call reviews — What do you dislike? If one person is the invite owner of the call, it gets documented in their name. So if you want to..." Read more
3 years ago
Kyle P
"Great visibility into calls! — What do you like best? The automatic call progess tracker is great, its gives real time feedback into how to imporve calls and move them along into our sales process. No other call tracker software is like it! — What do you dislike? A bit more training would always be more helpful. I know there are parts..." Read more
3 years ago
User in Marketing and Advertising
"Game Changer. — What do you like best? Gong is the best for reviewing and evaluating calls. You can easily see who was on the call, the transcript of what was said and even the % of time each person was speaking. It's helpful on an individual level and sales org level. — What do you dislike? Like any voice to text system, the transcrip..." Read more
3 years ago
Timothy G
"Love being able to shadow without having to shadow. — What do you like best? I love the fact that I can shadow at my own speed. For example, I can rewind or read the transcript. It's more helpful than being there in person. — What do you dislike? The search feature can sometimes be wonky as it pertains to sorting calls. — What pr..." Read more
3 years ago
User in Information Technology and Services
"Seriously awesome, and worth every penny! — What do you like best? the ability for me to acurately and effectively coach my team with skills based focus — What do you dislike? how some don't take advantage and use it as often — What problems are you solving with the product? What benefits have you realized? working remote..." Read more
3 years ago
User in Financial Services
"Great tool for takings notes with out taking notes. — What do you like best? Having a tool that allows you to focus on the conversation versus being distracted by taking notes. To replay the conversation and catch those details is priceless. — What do you dislike? Still learning all of the bells and whistles to Gong. If anything I wo..." Read more
3 years ago
Edgar U
"Game-chaging tool. — What do you like best? Works in so many ways! Provides valuable metrics, and insight into calls. Easy to understand where there is room for improvement. — What do you dislike? Would like it to adapt to recording regular calls, not only virtual meetings. — Recommendations to others considering the product:..." Read more
3 years ago
Jordan T
"Building better teams, client relationships and product enhancements. — What do you like best? Gong stats and ability to provide feedback among the team. — What do you dislike? There should be a favorite calls section in the library automatically. — What problems are you solving with the product? What benefits have you realized?..." Read more
3 years ago
Serena H
"So many great use cases! — What do you like best? Love the call transcription, was super helpful when onboarding in my new role Love the reminders about deals and insights — What do you dislike? sometimes the insights arent always the most accurate, but that's to be expected — Recommendations to others considering the product:..." Read more
3 years ago
Jasmine C
"Easy to use. — What do you like best? The system is easy to figure out and navigate. — What do you dislike? Sometimes there are issues with logging in — What problems are you solving with the product? What benefits have you realized? figuring out my talk track and vital information from my peers by listening to their phone..." Read more
3 years ago
User in Medical Devices
"Solid Information for Solid Decisions. — What do you like best? It's simple to use and only takes minutes to learn.The ability to read the transcript while playing.Search, Transcript, ability to create and use Filters.Easier to use and more accurate transcripts. — What do you dislike? Only the less than 100% accuracy of the transcripts..." Read more
3 years ago
David T
"David Tait's awesome experience using Gong to coach his outbound sales team. — What do you like best? Makes it super easy and effective to coach your sales reps and have your reps coach themselves as well as listen in on top performers' calls as well. — What do you dislike? Nothing except it can run a little slow and I have had issues..." Read more
3 years ago
Erin C
"Incredible Resource. — What do you like best? Gong allows me to learn from peers when re-listening to their calls, share segments of my calls to various departments within my organization for learning and product enhancement opportunities, as well as easily recall past conversations with my customers to ensure I am providing relevant and new infor..." Read more
3 years ago
User in Computer Software
"Easy to use. Helps with collaboration and strategy. — What do you like best? I've used other tools that don't record every call or the process is just a bit janky - Gong is always there, always on, and easy. Simple to share calls, snippets, and enables cross departmental collaboration. — What do you dislike? I wish the transcript was a..." Read more
3 years ago
User in Information Technology and Services
"Gong is Great. — What do you like best? Gong makes recording, sharing and taking notes incredibly easy. — What do you dislike? Sometimes the transcripts are off a bit but that is understandable. — What problems are you solving with the product? What benefits have you realized? Visibility of calls across our organization ha..." Read more
3 years ago
User in Computer & Network Security
"I was a Gong Skeptic, and now I am a full fledged Gong Enthusiast. — What do you like best? I hated the idea of recording my voice and my video and my clients. And then I got over my fears. And then I fell in love with all the cool capabilities of gong. - Simplified UI for sending details to clients, calling out specific points in time - Transc..." Read more
3 years ago
Josh J
"Game Changer. — What do you like best? Gong is key for my follow-up process and allows me to be present in the call and make sure I'm not going to miss anything we discussed + it's a great way to continue to understand where I can level up and improve. — What do you dislike? This is nitpicky, but the word-to-text dictation is sometimes..." Read more
3 years ago
Jackie T
"Gong is a lifesaver. — What do you like best? It reminds me of daily tasks I need to complete. — What do you dislike? There's nothing I don't like about Gong, I enjoy it very much — What problems are you solving with the product? What benefits have you realized? Sometimes I'm unable to find a transcript of a meeting I've h..." Read more
3 years ago
Jack R
"Amazing tool in so many ways! — What do you like best? The call analytics, the assists, the vocal breakdown/transcription, and the ability to work closely in Gong with Team Members or send info to clients from a call. — What do you dislike? A few other data points for the call would be great. I love seeing the talk ratio, longest story..." Read more
3 years ago
Paul W
"Fabulous tool for both internal and external meetings. — What do you like best? The recording capability is fabulous to share with internal teams and clients alike. It is a great reference tool for call reviews/trainings. — What do you dislike? Nothing. It's a nice, easy to use system. — Recommendations to others considering the..." Read more
3 years ago
"Can't do my job without Gong. — What do you like best? That I can focus on what the prospect is saying as opposed to making sure I am jotting down the right information. Knowing that I can replay the call back provides security — What do you dislike? The connection in the afternoon seems to be slow. If I don't have a strong internet co..." Read more
3 years ago