Capterra 
G2 User in Information Technology and Services
Pilar A
"Great Platform! — What do you like best? Gong is easy to use, has a tonne of helpful resources and marketing material, and the speech recognition AI is amazing. — What do you dislike? I submitted a question to customer support and have still not heard back (2+ weeks). — Recommendations to others considering the product: Tak..." Read more
3 years ago
Montana R
"Excellent Marketing Training. — What do you like best? I love the statistics of the recorded calls. The feature of giving different percentages when grading the conversation is my favorite part. It really teaches you a lot about yourself. — What do you dislike? I dislike the accuracy sometimes of the transcript. I absolutely love the t..." Read more
3 years ago
User in Telecommunications
"Gongtastic. — What do you like best? I love how easy it is to use gong. The transcript is incredibly helpful. Additionally, seeing when the speaker changes is very beneficial. The next speaker fast forward button is a nice addition as well — What do you dislike? I really like using gong. I don't really have any problems with it except..." Read more
3 years ago
User in Professional Training & Coaching
"Superior Software. — What do you like best? I enjoy the ability to navigate the separated sections in the audio/video recordings. — What do you dislike? When searching, there is that extra step to search for titles/calls. — Recommendations to others considering the product: If you are a classroom teacher, an educator, or wo..." Read more
3 years ago
Ryan K
"Favorite Tool. — What do you like best? Such an intuitive UI. Everything works just as it should, and honestly I think that the speech capturing tech is a cut above other products that i've used. 10/10 recommend. — What do you dislike? Can't think of anything :) They deserve the praise they earn from every corner. — What problems..." Read more
3 years ago
Joseph S
"Great Tool for self coaching! — What do you like best? That IO can listned to the calls for things I might have missed , make improvements, and best proactices — What do you dislike? notifications are delayed., someimes adding to calls times out, — Recommendations to others considering the product: im unable to take screens..." Read more
3 years ago
Chay M
"Gong using I.T Software to enhance customer's sales journey. — What do you like best? I like how it picks out your pricing section. I also really like how easy it is to share your call's with customers or colleagues. It makes it really easy to coach and support colleagues. — What do you dislike? nothing I feel that gong fulfils my need..." Read more
3 years ago
Taylor H
"Gong is a really handy tool for our cross functional team. — What do you like best? I really like the filtering capabilities (filter by who was on the call, searching for keywords, etc.), the ability to send edited/trimmed down links to my customers and team, being able to tag my team at key moments during a customer call. — What do you disl..." Read more
3 years ago
User in Information Technology and Services
"Positive experience. — What do you like best? Gong allows you to be notified of a call that is happening/will happen/has happened. So when I miss a call or meeting, I am able to listen to it and catch up and stay in the loop. — What do you dislike? While it's very helpful that Gong automatically creates a transcript of the call, it is..." Read more
3 years ago
Alejandro M
"Great Recap Tool. — What do you like best? Remembering the details of a meeting is never easy. The 80% of your attention is focused on the meeting and the rest is on the notes you are taking. The aggregated value you have with Gong is that 20% time you assigned to your notes is now for the customer. :) — What do you dislike? The offlin..." Read more
3 years ago
Abby S
"With a self-paced onboarding program, Gong helps our teams learn our product faster than ever! — What do you like best? Gong is THE BEST! Especially at a startup company with a self-paced onboarding program. Gong helps reps and all GTM teams get up to speed on our product faster than ever before. The "slides" data and the ability to stream recordi..." Read more
3 years ago
User in Computer Software
"Gong is a great tool! — What do you like best? The transcript that is included with each video. It makes it easy to document your conversations with a customer. — What do you dislike? The transcript can be a little off sometimes (I'm nitpicking). — What problems are you solving with the product? What benefits have you realized?..." Read more
3 years ago
User in Financial Services
"Gong Rocks and Rings the Bell! — What do you like best? Ability to pause a recording and backup/replay and to have a transcript; also like having the % time of each speaker — What do you dislike? i honestly cant think of anything that is missing. no, everything seems to work properly; i dont think it can be done better; i dont have an..." Read more
3 years ago
User in Computer Software
"Lifesaver for Managers and Team Leads. — What do you like best? Gong is so organized and has all the functionality team leads and managers need to run a high functioning team. — What do you dislike? Nothing yet. Getting around is a tiny bit difficult but only because there is so much functionality they offer so I can't complain. ..." Read more
3 years ago
User in Computer & Network Security
"Invaluable tool for recalling call notes and identifying areas of self-improvement. — What do you like best? - The quick upload time from Zoom to Gong - The available insights (talk split, longest monologue, etc) - Ability to watch teammates' calls to learn from — What do you dislike? There's nothing in particular that I dislike. I hav..." Read more
3 years ago
User in E-Learning
"Awesome Product! — What do you like best? Makes prepping for meetings by reviewing past ones a piece of cake! Love the ability I have to record my zoom meetings and have a running history so I can make sure I don't miss any important details. — What do you dislike? I have nothing negative to say about Gong. The way the product function..." Read more
3 years ago
User in Computer Software
"So Much Information, So Little Time. — What do you like best? I love the ability to capture snippets of content in Gong, and of course the basic functionality of being able to review my own calls, my colleagues calls, and to have them do the same for me. All in less time than actually attending the call because I can play it back at faster speeds,..." Read more
3 years ago
User in Computer Software
"Gong has freed up and expanded the quality of my bandwidth. — What do you like best? KNowing that gong is on top of my note taking/the ability to reference a call and speed up the playback has been a gamechanger. — What do you dislike? The insights given by Gong can be used by bad sales leaders to feel like they understand sales. I've..." Read more
3 years ago
User in Computer & Network Security
"My experience with Gong has been amazing. — What do you like best? I like the transcript feature because it helps me follow along with the audio — What do you dislike? I get camera shy watching myself on video. I wish only the audio was recorded — What problems are you solving with the product? What benefits have you realized?..." Read more
3 years ago
User in Marketing and Advertising
"Helpful ramping tool! — What do you like best? I love the analytics and the ability to break down calls with searchable tags so that I can listen to other people's calls about specific topics & sort & skip to certain topics in my own calls to review with managers & mentors. — What do you dislike? Honestly can't think of anything I disl..." Read more
3 years ago
User in Computer Software
"Functional, intuitive platform that takes out the guess work. — What do you like best? Gong makes it easy to locate & review my past cliet calls. I love how the AI is able to extract the call transcripts, which saves me so much time & effort. — What do you dislike? the search for calls button needs work, it does not always locate the c..." Read more
3 years ago
Fernanda R
"Gong is extremely easy to use and provide quality insights. — What do you like best? It's easy to use. I love that I don't have to remember to record the calls — What do you dislike? I dislike the fact that it also records my internal meetings, but I believe there might be a setup that prevents this from happening? — What problem..." Read more
3 years ago
Brett M
"Focus on conversations, not on taking notes! — What do you like best? Gong allows me to focus on engaging with my clients and actively listen instead of taking notes. Because I can go back and review my calls, and jump immediately to the segments the analytics have highlighted, I know I'm not going to miss any key details. — What do you disl..." Read more
3 years ago
User in Information Services
"A lot of cool features! — What do you like best? easy to use with a lot of great features to learn how to improve one's own pitches — What do you dislike? I think some of the words it considers filler words are a bit extreme. — Recommendations to others considering the product: add it to your homepage so you remember to che..." Read more
3 years ago
"Gong is awesome. — What do you like best? Made getting familiar with the product way easier. This was my first tech sales job, so being able to listen to a bunch of calls helped me sound confident with my first couple calls — What do you dislike? Have had some issues with some reps calls not getting pulled into gong. Still working on..." Read more
3 years ago