Capterra 
G2 Internal Consultant in Consumer Services
User in Financial Services
"Really amazing sales tool, that should be first to get for any sales org. — What do you like best? Love the ability to easily go over a sales call and review it. See how long each speaker has spoken for. And content they provide is great for learning. The mobile application is great to use when in the car or at the gym. — What do you dislike..." Read more
3 years ago
Administrator in Marketing and Advertising
"Great platform, consistently delivers on promise and continues to improves. — What do you like best? Gong seamlessly integrates into our workflow and tech stack. The deal analytics and recordings are invaluable for not only our revenue organization but also account management and exec leadership — What do you dislike? It requires a lot..." Read more
3 years ago
Zachary C
"A great tool for Sales teams. — What do you like best? Gong is a simple to use tool that has helped our sales teams better themselves. It also gives us an opportunity to track specific calls that mention specific keywords making it easier to find the calls we need. The call breakdown analysis are incredibly helpful to see how much we're allowing t..." Read more
3 years ago
Bobby E
"Amazing calling tool. — What do you like best? Listening to others calls, the search ability. — What do you dislike? The stats aren't always right and don't always help. — What problems are you solving with the product? What benefits have you realized? Issues with my pitch, things I'm doing wrong and things I'm doing right..." Read more
3 years ago
Jake B
"Phenomenal tool. — What do you like best? Statistics, helps me adjust my calling skills. Get to spend time with my manager reviewing calls I made to critique and refine. Get to listen to other coworker's calls for help and advice! — What do you dislike? At the moment I haven't experienced any negatives! I love Gong! — Recommendat..." Read more
3 years ago
Ginger F
"Sharpen your blade with Gong. — What do you like best? Gong is an effective tool that provides customers and presenters with valuable insight into their shared interactions. — What do you dislike? Artificial intelligence can provide feedback on patterns within a specified user's calls and suggestions on improving those patterns with mo..." Read more
3 years ago
Sameen H
"One of the best Customer Success Management tools I've used so far! — What do you like best? Ability to listen to individual speakers — What do you dislike? No way to keep track of time when speaking — Recommendations to others considering the product: Gong is a must-have tool for customer-centric companies, aka all compani..." Read more
3 years ago
User in Publishing
"I'm happy with the product, I find it to be very useful. — What do you like best? Being able to focus on a specific speaker — What do you dislike? Sometimes the transcript isn't doing great, but that usually end up in good laughs — What problems are you solving with the product? What benefits have you realized? Sharing cal..." Read more
3 years ago
User in Higher Education
"Easy to use, great tool for listening to calls. — What do you like best? The ease of use is essential for tools like these. Gong is the best i've used. — What do you dislike? Sometimes it may take awhile for calls to upload to Gong. — What problems are you solving with the product? What benefits have you realized? I'm fixi..." Read more
3 years ago
Erick R
"Been a gong user for over 2 years, hasn't let me down once. — What do you like best? I work as a CSM, and I have gong in all of my training for easy recording and distribution for follow-ups. This way, I can deploy previous trainings to new users, and use my time more strategically. — What do you dislike? I feel like the search for his..." Read more
3 years ago
Abhisek P.
Senior Manager, Product Strategy, Netenrich
"It has been so far great using Gong and I would recommend each and every one for whom outbound and inbound call prospecting matters, to start exploring the tool"
3 years ago
Alex Z
"Great tool for amazing calls and creating written summaries. — What do you like best? voice to text transcription and in-depth statistics — What do you dislike? Hebrew is not appropriately supported for voice recognition, and hard to seamless setup connection to video conference apps — Recommendations to others considering the pr..." Read more
3 years ago
Olivia S
"Very helpful. — What do you like best? QA feature is very useful. Appreciate that it breaks down call. — What do you dislike? Busy homepage makes it harder to navigate — Recommendations to others considering the product: Really advances and user friendly — What problems are you solving with the product? What benefits..." Read more
3 years ago
Tomer S
"How did we live without it all this time? — What do you like best? It takes the recording of your meeting to a whole new league. The timeline lets you jump to the parts where the important speaker speaks. The automatic translations help you jump to the most important moment of the conversation. — What do you dislike? The automatic tran..." Read more
3 years ago
User in Information Technology and Services
"Great tool! — What do you like best? It is a great tool to record and share meetings internally and externally with customers. Also, the transcription feature helps a lot in reviewing calls. — What do you dislike? Not a fan of the sharing mechanism right now. I believe the sharing procedure could be made easier and faster. — What..." Read more
3 years ago
User in Financial Services
"using gong on my everyday work follow has given me great advantages. — What do you like best? two way listening and recording allows me to recall specific information — What do you dislike? Not being able to attach gong to note or clips within SF — What problems are you solving with the product? What benefits have you realized?..." Read more
3 years ago
Jordan L
"Critical tool for product GTM, Sales/CS Training, and customer centricity! — What do you like best? Our AE, CSM & supporting contacts were incredibly helpful throughout the process! — What do you dislike? Nothing!! Like, literally nothing. Props to John Richards especially! — Recommendations to others considering the product:..." Read more
3 years ago
Administrator in Information Technology and Services
"Essential Sales Tool - Once You Start Using Gong You'll Never Go Back. — What do you like best? There is value for everyone. Reps have better conversations by being able to focus on the prospect/customer and LISTEN, refer back to the conversation for better follow up, and identify open questions, opportunities for improvement, product requests, et..." Read more
3 years ago
Mimi L.
Senior Demand Generation Manager, Brazen Technologies, Inc.
"As a marketer, Gong is an incredibly helpful tool. Instead of having to ask our sales team to give us updates on specific calls, I'm able to log in and listen to the recordings on my own time. I'm able to get insight directly from prospects and clients that impact my marketing campaigns. I love the ability to search by keyword and the transcriptions."
3 years ago
Romina R.
Senior Account Development Representative, Sisense
"Gong helps me with discovery, cold calls, and learning from successful counterparts who have promoted to higher roles. Gong is very easy to use. I rely on it heavily for recording my own calls with prospects automatically. When a Zoom meeting happens or when I dial out of Outreach, these calls record. If it is a Zoom call, any visuals record as well. It is a..." Read more
3 years ago
Dallas E.
Product Specialist, Pitchbox
"Overall Gong has really allowed our team to connect with each other on the deals we are working on. We can easily provide feedback and learn from each other."
3 years ago
Verified Reviewer
"tells you what buzz words you're using and how long you talked vs. client"
3 years ago
Verified Reviewer
"Seamless implementation, effective product. Not much more you can ask for. We have only been using Gong for a few months but already we see that it's making a difference. We're not longer bending over backwards pulling data from other systems into google sheets to create coaching dashboards. Our Sales leaders have instant visibility into what's happening in..." Read more
3 years ago
Camilo H.
"All the feedback you get it's really valuable. As a BDR I love how it helps you get rid of bad practices and improve after each call."
3 years ago
"Useful tool for individual, team and org development as well as training. — What do you like best? Being able to drill down and identify certain words, phrases and key products we're working on. I also like the ability to measure who does most of the talking (rep vs. client) as well as share snippets, not just full calls. — What do you disli..." Read more
3 years ago