Capterra 
G2 Administrator in Information Technology and Services
Justin H
"Inspirations for Others. — What do you like best? I love seeing my colleagues in action and gives me such valuable insight into what works and doesn't work. The transcript feature makes it useful to pull conversations. — What do you dislike? I can't say I don't like anything bad about it. I wish you could export videos to external driv..." Read more
3 years ago
User in Information Technology and Services
"The experience has been valuable and helpful so far with my client calls. — What do you like best? the note-taking ability helps me stay more present on calls, and being able to go back and ensure I captured all the info communicated has been very valuable. — What do you dislike? Sometimes Gong will join the call late or sometimes ther..." Read more
3 years ago
User in Computer Software
"Very helpful for training. — What do you like best? Very helpful to see what works best and use as training videos — What do you dislike? There isn't much I dislike about gong. Great product. — What problems are you solving with the product? What benefits have you realized? Easy to watch recorded videos so I can improve"
3 years ago
User in Computer Software
"Gong is Awesome! — What do you like best? I like the functionality - how easy it is to use, the filters for each conversation, how you can click into different topics. I think it's a great tool. — What do you dislike? Sometimes it is hard to find the correct call you're looking for. This may be more on my admin's side than the Gong tea..." Read more
3 years ago
User in Computer Software
"Extremely resourceful, and easy to use! — What do you like best? Being able to review all calls, whether my own or my team. — What do you dislike? No downsides that I've encountered, great tool! — Recommendations to others considering the product: Play around with the system to realize all of its potentials. — What pr..." Read more
3 years ago
Andre O
"Amazing feature for personal and professional growth in calls. — What do you like best? The way you can share and review based on preview analysis is that's gongs delivered to you. You can find punctual errors and practice for a better pitch in next time if the client. The feature of sharing to receive feedback it's amazing for me and my team bec..." Read more
3 years ago
Renata R
"I love Gong! — What do you like best? Gong is perfect for reviewing your sales calls and providing feedback to the team. It has so many helpful features like the assistant, to help you keep deals fresh. — What do you dislike? I'm not a native English speaker so I do have an accent. I noticed that the transcription is not very good for..." Read more
3 years ago
Cherrill H
"Note taking made easy.... — What do you like best? I love that Gong literally captures my whole conversation with a customer and then I can go back, grab any notes I might have missed, take snippets of conversations and send them across my org from different departments and then on top of it analyzes my speaking time versus my customers and on top..." Read more
3 years ago
User in Computer Software
"My personal stenographer. — What do you like best? When I'm on a call with an existing or prospective customer, Gong makes it easy for me to 100% focus on the customer instead of splitting my brain between listening and taking notes. I really like the feature that let's you playback a single or group of attendees when reviewing — What do you..." Read more
3 years ago
User in Computer & Network Security
"Excellent Tool for Customer Success. — What do you like best? I think being able to listen to a teams call, then grade and leave comments has been instrumental as a learning tool. Also being able to go back and listen to your own call and refresh your memory on the next steps, without having to listen to the full call is amazing. As a manager I f..." Read more
3 years ago
Chelsee E
"Makes my job so much easier. — What do you like best? Gong is easy to use and helps me focus on my clients rather than needing to balance taking notes & replying. — What do you dislike? Sometimes the search functionality could be better but its pretty good as is. — What problems are you solving with the product? What benefits ha..." Read more
3 years ago
Christian W
"Business Development, Google Marketing Platform. — What do you like best? Being able to go back and not have to take notes during a call — What do you dislike? I think being better on mobile and listening to meetings like a podcast would be awesome — What problems are you solving with the product? What benefits have you realized..." Read more
3 years ago
Taylor S
"Gong is the Greatest! — What do you like best? Gong is extremely helpful in my everyday workflow. It keeps track of everything regarding my client and team calls and holds me accountable for follow-up and keeping up with my work. — What do you dislike? I don't love how it doesn't understand to join my calls when I put a last-minute cal..." Read more
3 years ago
Tony F
"More than just call coaching, it truly is Revenue Intelligence. — What do you like best? The transcripts are the most accurate I've seen. Their deal tracker is extremely helpful to see where you might be dropping the ball. Trackers in general are amazing to follow and see how often competitors come up and if you're winning against them or not. ..." Read more
3 years ago
Josh F
"Never forget what was said... — What do you like best? The best thing about GONG is having the recording and transcript available to refer weeks or months after the call. — What do you dislike? I sometimes struggle with setting up someone else's invite to record via gong. — Recommendations to others considering the product:..." Read more
3 years ago
User in Construction
"Useful but also has annoyances. — What do you like best? I really appreciate that Gong allows you to search for keywords. — What do you dislike? That calls that have split recordings only have one part of the recording uploaded to Gong, and that you have to click a lot of buttons to filter by a specific date. Also, I wish the transcrip..." Read more
3 years ago
User in Financial Services
"Great Tool! — What do you like best? We mainly use Gong to share zoom calls externally with customers. We like how easy it is to record calls and then share the recorded called with external customers. — What do you dislike? We dislike how the Gong recorder is another participant in the zoom call. Some customers will ask what it is...." Read more
3 years ago
User in Computer Software
"Great transcription service with a few integration kinks to work out. — What do you like best? Being able to search by keywords is great when you're working in call QA. When we receive investigations into specific problems, it's helpful to search by keywords to find the problem. — What do you dislike? Our company has integrated with go..." Read more
3 years ago
User in Computer Software
"Precise and to the point. — What do you like best? Easy-to-use, good to have everything organized — What do you dislike? Comapred to all tools used by me for calls until now this is the best I have ever seen. — Recommendations to others considering the product: Go for it! — What problems are you solving with the produ..." Read more
3 years ago
Mollie B
"Super Valuable Tool for Sales Directors. — What do you like best? Gong is not only easy to use, but the different options offered and analytics given make the platform such a valuable tool, especially in the Sales workspace. As a Director, I have access to all the calls my team makes - with so much enriched data provided by Gong - that enables me..." Read more
3 years ago
Edgar U
"Game-chaging tool. — What do you like best? Works in so many ways! Provides valuable metrics, and insight into calls. Easy to understand where there is room for improvement. — What do you dislike? Would like it to adapt to recording regular calls, not only virtual meetings. — Recommendations to others considering the product:..." Read more
3 years ago
Chaudhary Ekansh P
"Amazing Application for the Call monitoring. — What do you like best? The recording is easily accessible we can navigate it. We can also deep dive the analysis of the call and also share the input on the call to the person. — What do you dislike? As of now, i haven't found anything like that. but if we can sync up with the tool we are..." Read more
3 years ago
User in Information Technology and Services
"Gong the tool. — What do you like best? Gong is reliable and solid. ... The best meeting companion for your sales org. ... Gong is the BEST Tool Ever! ... The Gong is real. ... The new required sales tech. ... A great platform with actionable insights and amazing customer support. ... Amazing product that adds value to sales process for both manag..." Read more
3 years ago
Wendy G
"Gong helps me wow my clients! — What do you like best? The searchable transcript is the best part for me, as I can jump right to what I'm looking for by entering the word needed. — What do you dislike? So far I have not found any downside to Gong. Everything always works great for me. — What problems are you solving with the prod..." Read more
3 years ago
"Love gong! — What do you like best? We love gong's assist feature to remind us of our next steps after each call. — What do you dislike? I would like Gong to have more features for the customer success team. They are phenomenal with the sales features! — What problems are you solving with the product? What benefits have you real..." Read more
3 years ago