Capterra 
G2 Sandra S
Consultant in Human Resources
"Gong has helped me to improve my sales pitch. — What do you like best? Being able to find points of interest during your recorded call is amazing! Also, the button to go from speaker to speaker is super helpful. — What do you dislike? Nothing so far really. It is enough the way it is. — What problems are you solving with the pro..." Read more
2 years ago
User in Insurance
"Helps SDRs better understand customer needs. — What do you like best? Best tools for SDRS to learn what prospects talk about without sitting in every call. The team also uses it for training. Ability to jump between speakers with just a click. Ability to search for certain terms in calls. — What do you dislike? Transcripts for English..." Read more
2 years ago
Askhat B
"Must have tool if you have online meetings. — What do you like best? For me, as a Product Manager, it is important to understand customers' problems and the issues they are facing. But it is impossible to participate in all of the calls with clients. The solution is to find important calls via Gong with their amazing wording search in calls, trans..." Read more
2 years ago
Julian W
"Great for any sales professional. — What do you like best? I love how you can snip calls and send them. Best feature by far. On top of that, I love how Gong will transcribe all calls which allows me to copy and paste, make edits, and clean up my talk tracks. — What do you dislike? I dislike how much access to the app because i always f..." Read more
2 years ago
Ron T
"Steroids for Selling. — What do you like best? I've sold for almost twenty years. After a sales call, I'd go and look at my notes and add in whatever I might not have jotted down. Even on a good day, there are things I would miss from a call. With Gong, you'll never miss something again. You can go back and either listen or read your entire call...." Read more
2 years ago
Ryan M
"Incredible tool to boost your skills, self-awareness, and learn from others. — What do you like best? Getting stats on my own calls is incredibly helpful, but having the call broken down into a line-by-line caller-distinguished transcript is ideal. I can also watch my teammate's Gongs to get tips and tricks, especially from the veterans. — W..." Read more
2 years ago
Chelsea B.
Manager, Solutions Consulting, Zendesk
"Gong has been a game changer for me and my team! Absolutely recommend this software for better coaching, training, and general reporting to help improve our calls."
2 years ago
User in Information Technology and Services
"amazing. — What do you like best? As a new business development representative, I used Gong to learn and hone essential skills — What do you dislike? i love gong nothing to dislike about it as long as it is used ethically — What problems are you solving with the product? What benefits have you realized? cold call skilla"
2 years ago
Consultant in Government Relations
"Gong: great asynchronous learning tool. — What do you like best? Gong is great for global teams who often want to be able to schedule meetings with one another or schedule times to brief one another on meetings with partners, but cannot easily schedule time in different time zones. — What do you dislike? I like that Gong automatically..." Read more
2 years ago
Administrator in Computer Software
"Great tool for feedback, call auditing, coaching, and data collection. — What do you like best? The ability to tag team members and have them receive the comments through Slack, whether this is to give feedback or share calls/snippets. This greatly improves adoption as it leverages existing tools. — What do you dislike? Scorecards are..." Read more
2 years ago
User in Computer Software
"Gong has your back. — What do you like best? Tool is easy to use, helps me easily search back on calls to find specific questions, and provides my customers with great recordings. — What do you dislike? I wish we could search for a questions among several call recordings, rather than just one. — What problems are you solving with..." Read more
2 years ago
User in Education Management
"Great tool to capture notes & also provide quick, asynchronous training to new employees. — What do you like best? Gong has really helped me get a quick view into meetings, calls, etc of my team. I love how I can listen in, provide feedback, & then share my own recordings for training around best practices. — What do you dislike? There..." Read more
2 years ago
Jillian I
"Best Way To Meet! — What do you like best? I love the ability to easily search words and phrases when I review calls. Being able to tag colleagues in certain snippets of the videos is so helpful. It's also helpful for our clients to easily search keywords and review meetings. The call stats have been useful in teaching me to be more patient with m..." Read more
2 years ago
Dani F
"Amazing Sales Analysis platform. — What do you like best? the ability to find specific keywords and trace them in the call — What do you dislike? nothing, it's easy to use and generally great solution — What problems are you solving with the product? What benefits have you realized? we can hear our AE's through their cycle..." Read more
2 years ago
Kimberly G
"Find the Answers You Need Quickly With the Stroke of a Key. — What do you like best? I enjoy being able to search for a call topic with just a keyword or being able to review how often a customer has shared their positive experiences or not-so-good experiences about the product. This has been beneficial in helping to strategize for future calls...." Read more
2 years ago
User in Financial Services
"Gong is my must have tool for my user interviews. — What do you like best? I like the transcription functionality a lot, and the alerts driven by keywords. — What do you dislike? Don't know where to cancel alerts. Organizing calls in the Libary is still very manual — Recommendations to others considering the product: There..." Read more
2 years ago
User in Information Technology and Services
"Gong Review. — What do you like best? Learning from others, remembering the points that I might forget from the calls. — What do you dislike? Sometimes recording from clients' scheduled call can be quite tricky. — Recommendations to others considering the product: For sales managers, Gong is very effective for coaching. No..." Read more
2 years ago
User in Information Technology and Services
"Gong is awesome. — What do you like best? Made getting familiar with the product way easier. This was my first tech sales job, so being able to listen to a bunch of calls helped me sound confident with my first couple calls — What do you dislike? Have had some issues with some reps calls not getting pulled into gong. Still working on..." Read more
2 years ago
Pilar A
"Great Platform! — What do you like best? Gong is easy to use, has a tonne of helpful resources and marketing material, and the speech recognition AI is amazing. — What do you dislike? I submitted a question to customer support and have still not heard back (2+ weeks). — Recommendations to others considering the product: Tak..." Read more
2 years ago
Montana R
"Excellent Marketing Training. — What do you like best? I love the statistics of the recorded calls. The feature of giving different percentages when grading the conversation is my favorite part. It really teaches you a lot about yourself. — What do you dislike? I dislike the accuracy sometimes of the transcript. I absolutely love the t..." Read more
2 years ago
User in Telecommunications
"Gongtastic. — What do you like best? I love how easy it is to use gong. The transcript is incredibly helpful. Additionally, seeing when the speaker changes is very beneficial. The next speaker fast forward button is a nice addition as well — What do you dislike? I really like using gong. I don't really have any problems with it except..." Read more
2 years ago
User in Professional Training & Coaching
"Superior Software. — What do you like best? I enjoy the ability to navigate the separated sections in the audio/video recordings. — What do you dislike? When searching, there is that extra step to search for titles/calls. — Recommendations to others considering the product: If you are a classroom teacher, an educator, or wo..." Read more
2 years ago
Ryan K
"Favorite Tool. — What do you like best? Such an intuitive UI. Everything works just as it should, and honestly I think that the speech capturing tech is a cut above other products that i've used. 10/10 recommend. — What do you dislike? Can't think of anything :) They deserve the praise they earn from every corner. — What problems..." Read more
2 years ago
Joseph S
"Great Tool for self coaching! — What do you like best? That IO can listned to the calls for things I might have missed , make improvements, and best proactices — What do you dislike? notifications are delayed., someimes adding to calls times out, — Recommendations to others considering the product: im unable to take screens..." Read more
2 years ago
"I thought it was a good call! — What do you like best? Gong showed me that a recent call that I thought went well, had a lot of room for improvement. I listened to the call before sending my follow-up email to the customer and was able to fill in the gaps and hopefully leave a more credible sounding impression than what I heard. I am newer so I kn..." Read more
2 years ago