Capterra 
G2 User in Computer Software
User in Computer Software
"Great product. — What do you like best? Easily search and access for recordings of calls with clients. — What do you dislike? Would love to have more insights into conversations done in other language than English (Hebrew for example). — What problems is the product solving and how is that benefiting you? One place to store..." Read more
2 years ago
Will B
"Couldn't work without it! — What do you like best? Easy to view and update your pipeline. Provides helpful nudges like 'you might want to check in with x person' or 'you haven't discussed pricing here in 2 weeks' so you don't miss anything. — What do you dislike? I need to fill 40 characters here but there is honestly nothing not to li..." Read more
2 years ago
Justin B
"Great call recorder. — What do you like best? How easy it is to navigate throughout the site. — What do you dislike? How sometime due to laws things in certain states cannot be recorded. — Recommendations to others considering the product: Yes — What problems is the product solving and how is that benefiting you?..." Read more
2 years ago
Laura W
"Review for Gong. — What do you like best? The best thing I like about Gong is being able to hear the call firsthand. This helps with training and improving my customer service skills. I have actually never used another system so I have no comparison. — What do you dislike? There isn't anything I dislike. It is very user-friendly. I wis..." Read more
2 years ago
Rebecca M.
Head of Marketing, Conveyor
"We use it across multiple teams in the company. It's really great for learnings. Our whole company uses Gong to listen to recorded customer calls. We can hear what the challenges are that our customers have, in their own words. We can also use it to understand how they respond to our product pitch and demo. The ability to capture snippets and tag people is g..." Read more
2 years ago
User in Information Technology and Services
"Amazing platform! — What do you like best? I love how easy it Gong is to use, as well as the insights it provides. It has been so valuable to access both the recorded video as well as the transcript when creating enablement materials. — What do you dislike? Nothing! It works so well and I honestly don't think there is anything missing...." Read more
2 years ago
User in Commercial Real Estate
"Easiest Call Tracking out there. — What do you like best? It is very easy for my self to swift through my calls and find the right one. I love how i can track how much my I speak so that I can work on splitting the talk to listen times. — What do you dislike? Sometimes it can be hard to find a colleague's call or use key works to find..." Read more
2 years ago
User in Computer Software
"Gong: A Must Have. — What do you like best? What I like about Gong the best is the analytics behind each call as the insights are great from a self-improvement standpoint for self-coaching. The other aspect I love is the ability to share calls externally with customers as this can truly help progress along a deal cycle. — What do you dislike..." Read more
2 years ago
User in Computer Software
"Customer Insights tool for Optimizeres. — What do you like best? I love how efficiently I can get through recordings while being able to find everything I need. The features were really well thought out and it's always a very positive experience. I'm always thinking "wow Gong was so thoughtful to build this feature". — What do you dislike?..." Read more
2 years ago
User in Accounting
"Great training and coaching tool! — What do you like best? It's great to be able to review playlists to help speed up my ramp period. Super easy to receive coaching from my manager for my calls. — What do you dislike? The transcript is sometimes off, and can be better improved for accurate text, not a major issue though for now. ..." Read more
2 years ago
Alyssa D
"Great way to learn from your peers. — What do you like best? I like that I have the opportunity to watch calls i would never get the chance to see and continuously learn from my peers — What do you dislike? Sometimes i find it hard to find the content I want to see if its older. — Recommendations to others considering the produc..." Read more
2 years ago
Liza C.
HR Officer, Al Dhafra Recycling Industries
"Gong.io is a very inspiring tool, its ability to record calls and allow us to re-listen them always enables us to deeply understand the problems and enables us to track them down and find the best solutions for them in less time. With Gong.io we no longer miss any notes from customers, have integrated records and can easily distribute the workload to the tea..." Read more
2 years ago
Camille C
"Easy recording tool. — What do you like best? Easy UI. Good history of calls with the prospects-customers. — What do you dislike? I had a hard time finding the export button. No integration with Rewatch. — What problems are you solving with the product? What benefits have you realized? Keeping tracks of discussed topics wi..." Read more
2 years ago
Administrator in Telecommunications
"Amazing for product marketing managers. — What do you like best? Being able to jump into any call recording to listen to what our customers are telling us about their issues, how different messages are landing in the market, and for any best practices that we need to spread out to the rest of the team. I can do it on the light rail from my phone o..." Read more
2 years ago
Tiffany L
"Great Way to Learn and Grow. — What do you like best? I love using gong to e able to listen to my calls to be able to get better as an account specialist and to be able to provide the best service possible to customers. — What do you dislike? There isn't anything that I can think of that I do not like. The whole system is beneficial to..." Read more
2 years ago
User in Market Research
"Google & Gong. — What do you like best? excellent tool to have call control, both for the division of topics and reviewing points in the call. — What do you dislike? I didn't detect anything that I consider negative — Recommendations to others considering the product: yes — What problems is the product solving and how..." Read more
2 years ago
User in Marketing and Advertising
"User friendly! — What do you like best? I like the transcript search and I like the time stamp of the recording — What do you dislike? There's nothing I dislike about this product. — What problems is the product solving and how is that benefiting you? I haven't had any problems"
2 years ago
User in Information Technology and Services
"Can't do my job without Gong. — What do you like best? That I can focus on what the prospect is saying as opposed to making sure I am jotting down the right information. Knowing that I can replay the call back provides security — What do you dislike? The connection in the afternoon seems to be slow. If I don't have a strong internet co..." Read more
2 years ago
User in Financial Services
"Great way to be able to review calls. — What do you like best? The ability to re-listen to your call is very helpful. It is also helpful to be able to listen to other reps calls and know how to improve. The training aspect is nice as well. — What do you dislike? Can't think of anything right now. Everything is good for what it is. ..." Read more
2 years ago
User in Health, Wellness and Fitness
"As a new hire, it's been veryhelpful to lean on recorded calls. — What do you like best? The ability to filter by topics you're looking for. — What do you dislike? There's nothing that comes to mind at this time — What problems are you solving with the product? What benefits have you realized? I'm able to work autonomously..." Read more
2 years ago
User in Computer Software
"Gong. — What do you like best? Call recording and transcription service are really solid, makes note taking and follow ups so easy. — What do you dislike? It's expensive, and some of the integrations aren't always reliable (Salesforce, etc.) — What problems are you solving with the product? What benefits have you realized?..." Read more
2 years ago
Michael B
"Great platform with intuitive features. — What do you like best? Easily choose who you want feedback to be visible for when documenting in a call. You can create customized scorecards to be used for all call reviews — What do you dislike? If one person is the invite owner of the call, it gets documented in their name. So if you want to..." Read more
2 years ago
Alina K
"How does anyone survive without this? — What do you like best? Gong allows me to record my calls, analyze them, see when is the last time I spoke with someone, it keeps track of my promised action items and even the amount of money on the line. These are just the bare minimum features as there are so so many more useful tools in this program. ..." Read more
2 years ago
Kyle P
"Great visibility into calls! — What do you like best? The automatic call progess tracker is great, its gives real time feedback into how to imporve calls and move them along into our sales process. No other call tracker software is like it! — What do you dislike? A bit more training would always be more helpful. I know there are parts..." Read more
2 years ago
"Great automated call recording. — What do you like best? Automatically records Zoom calls, do not need to switch it on at the beginning of the call. Easy to find recordings again in Gong. — What do you dislike? When adding the Zoom invite just before the meeting starts, then the recording only starts a few minutes later, unfortunately...." Read more
2 years ago