Capterra 
G2 Verified Reviewer
Myles J.
Business Development Representative , Zywave
"My experience has been great. I watch a recorded gong video everyday. It's great for educational training and being able to observe other peoples conversations, understanding where they're having an impact conversations."
6 years ago
Verified Reviewer
"Gong is crucial for any organization that is serious about coaching and enabling their customer-facing teams with the feedback they need to improve. Gong has an incredible team that lives the thought leadership they espouse and is there to help whenever you need them. I would absolutely recommend them to anyone."
6 years ago
Verified Reviewer
"I have never used Gong in previous roles but as I was learning and ramping, it was a great tool to help get me going and once I was in the role, it was a great tool for reflecting and continuous learning."
6 years ago
Judah W.
Learning & Development Manager, DiscoverOrg
"Gong is a game changer. Not everyone has to be a pro on your team to analyze a call anymore. Anyone can use Gong to recognize keywords, themes, and areas for improvement with their call analytics. Also, a major time saver because you can search for those keywords instead of listening to an entire hour or more of conversation. I particularly enjoy any st..." Read more
6 years ago
Natalie y.
Account Executive, Copper, Inc.
"I am a raving fan. I don't know if I've ever really been a raving fan of a tool, besides the company I work at (Copper CRM!). I love their UI, their marketing emails which are NOT annoying (how?!?!), and their friendly support team. But mostly- this incredible tool allows me to become a better salesperson. Faster."
6 years ago
Janet C.
VP Strategic Accounts, Applitools, Ltd.
"auto -records web meetings with customers very easy to review key parts of calls easy to share part or all with customers tracks who said what feedback on interaction with customer (time spent talking vs listening) easy to share calls with colleagues so they can be briefed ahead of future meetings"
6 years ago
William H.
Account Manager, PitchBook
"Great for improving my speaking and selling skills by showing me important metrics on my speaking style (especially filler words). Also a great tool for making sure you can easily reference important discussions with clients. I have dozens of calls every week, and it helps me to stay on top of things."
6 years ago
Verified Reviewer
"Immediate insight into my calls and what I'm doing right & what I can improve upon. It's great to have an easy to use repository for all of my sales conversations."
6 years ago
Leigh H.
CRO, IMS
"Easy to use. Great for training new and tenured reps. Provides market insight for non-sales reps that we find very valuable. Has been instrumental in enabling us to continually optimize our messaging while at the same time ensure standardization across all reps. Daily triggered emails are strong."
6 years ago
Jessica D.
Account Executive, PayScale
"It's so important to identify your prospects needs, but it can be difficult to absorb everything they are relaying. Having access to a tool like gong, gives me the ability to revisit my calls, dissect my prospect's responses and identify their needs. Gong makes this easier by filtering by keyword, offering graphs so you can click into specific parts of eac..." Read more
6 years ago
Verified Reviewer
"Gong.io helps us to review calls and better follow-up with prospects. It's also great for training, identifying areas of improvement and managing sales teams."
6 years ago
Verified Reviewer
"I use Gong for two different things, both of which the platform excels at: keeping track of customer conversations during long sales cycles and as a tool for self-improvement in my own calls. The first one is self-explanatory, having the capability to go back to any previous customer conversation and easily pull the "highlights" from previous calls - allow..." Read more
6 years ago
Michael V.
Sales Manager, Terminus
"Gong has enabled me to be able to quickly assess a rep's performance on calls and easily share improvement points. Also, their blog is one of the best I've ever read."
6 years ago
Lisa W.
Account Executive, LinkedIn
"My overall experience has been great. I have used other call recordings, but never found them intuitive or easy to use. Gong's platform makes me want to use it and learn more. There isn't a day that goes by that I am not using Gong. I can't say the same for other call recordings I used in the past."
6 years ago
Brad A.
Sales Director, Influitive
"It enables me to focus fully on the customer. I don't worry about taking notes, toggling between screens, or making sure to remember salient points. I am wholly dedicated to the conversation I am involved it with the customer, because I know that later I'll be able to review the call in many different ways: I can review only what I said, only what another..." Read more
6 years ago
Paul P.
Sr. Director of Customer Success, Reciprocity
"Very positive. Gong is the first and most important tool for my CS teams. I can measure the impact to both my internal and external customers."
6 years ago
Maresha G.
Customer Success Manager, DiscoverOrg
"Fantastic, not only is the tool great, they share best practices and observations based on their aggregate data, and the content is incredibly helpful as well."
6 years ago
Joey B.
Account Executive, Heap
"Excellent. I would give up just about any other tool in our GTM-specific stack before I gave up Gong. As an individual contributor, I can't think of another piece of software our team has brought on that is more valuable to me than Gong (excluding the table-stakes Salesforce or Slack type stuff). Gong is my insurance policy when my notes don't capture everyt..." Read more
6 years ago
Paul D.
Sales Manager, PayScale
"We used to store recorded calls in some weird folder that existed in some bizarre shared server thing-a-majig and it was honestly a nightmare to find things and play back calls. We had zero visibility into things like talk time. Now I'm able to easily asses the health of an account by pin-pointing my own listening to only what the client has said on a call...." Read more
6 years ago
Michael S.
Enterprise Customer Success , Sisense, Inc
"Can't say enough the product is incredible. They should raise license prices! In addition, their CEO, is the man! Loves his pizza :)"
6 years ago
Florin T.
Account Executive, Loopio
"Apart from maybe Salesforce, Gong is the second most important tool in my stack as an AE. It's easy to use (almost no set up), allows me to listen to my calls and most importantly gives me the opportunity to use analytics to see how I can improve with every call."
6 years ago
Nancy F.
Senior Business Development , Sisense
"Benefits, my prospects often relay technical terms or have difficult accents that I don't need to stop our conversation and ask to repeat, knowing I can listen again later. Overall gamechanger in the sales process I used to be under pressure to type notes, now I have time and information at my fingertips long after the call. I know have the ability to time..." Read more
6 years ago
Verified Reviewer
"Great!. Gong is awesome! It allows every call to be recorded, analyzed and sent to the correct people. Gong allows managers to make comments on specific parts of the calls, speed up or slow down the pace and send feedback to the reps. One of the coolest parts about Gong is how the platform analyzes each call, letting the manager and caller know how much he/s..." Read more
6 years ago
Jenna H.
Client Success Manager, PERQ
"It's great for call coaching and accountability on calls with clients. The product rocks - it actually analyzes your call and picks up keywords brought up on the call and marks them on the recordings with a marker so you can jump to particular spots of the call. It also pulls the talk time between you and the other caller which is great for call coaching pu..." Read more
6 years ago
"I love that Gong automatically records, transcribes and coaches each call. It is super intuitive and is great for self-review, peer review, and coaching. I love that it's super easy to share segments of calls for review, collaboration, and feedback. The mobile app is super user friendly and makes it easy to record in person meetings as well."
5 years ago