Capterra 
G2 
Pardhu V.
Oscar V.
". — What do you like best about Gong?I love all the features of Gong, especially its powerful AI capabilities. They've made a big difference for me by allowing me to fully focus on calls without needing to take notes. With Gong, I can trust that all the important information will be automatically provided to me at the end of each call. — ..." Read more
6 months ago
Annie L.
". — What do you like best about Gong?Gong providing tools and insights to help sales teams improve their performance. also, providing actionable insights to sales representatives and their managers. — What do you dislike about Gong?i don't have anything in mind that I dislike about gong at the moment — What problems is G..." Read more
6 months ago
Melissa C.
". — What do you like best about Gong?Gong is an amazing tool that has enabled me to be more engaged with my customers. While discussing important business objectives and obstacles we are working together to solve, I can rely on Gong to accurately record and take notes for me to refer to after a call is completed. I have been able to more quickl..." Read more
7 months ago
Verified User in Veterinary
". — What do you like best about Gong?In sales, we use it primarily as an enablement tool for upskilling sales reps, both for reflecting on and critiquing calls and demos, and as a respository for ramping sales reps to build their knowledge by listening to more tenured reps. — What do you dislike about Gong?This is an "us" problem as..." Read more
7 months ago
Dan F.
". — What do you like best about Gong?The intel and visibility that Going provides into my pipeline (our instance is integrated with SFDC). The ability to see activity, the number and seniority of contacts engaged, and Gong's underlying AI that helps us predict where we'll land is a game changer. We also use the Smart Trackers to measure specific..." Read more
7 months ago
Verified User in Computer Software
". — What do you like best about Gong?The most helpful feature of Gong that I’m able to utilize as part of my job is the Conversations module where I can watch back Zoom recordings between our Sales team and prospects that I was not as part of. This allows me to watch the Zoom meeting just like I was an actual attendee on the call. In addition, Go..." Read more
7 months ago
Juanma R.
"Gong is pure gold for any product marketing and sales enablement team. Can't imagine my life without Gong anymore. That's the first question I asked any peer I met, whether or not they're using Gong, because if they aren't, they are unfortunately in a different league when it comes to maximizing their potential as a team enabling the sales organization."
a year ago
Emily W.
"I think the AI transcript is always super accurate"
a year ago
Igor B.
"Overall the thing I like most about Gong is how easy it is to review my recorded meetings and know exactly when I speak or the client speaks. The analytics is great! The ease of the integration is zoom is also really good."
a year ago
Stephanie L.
"GI use this software on a daily basis. It's a lifesaver. Gong is a super simple call recording platform that enables you to not only record, but transcribe your customer calls. This is invaluable if you work in CS or Sales and need to reference past call recordings, or listen in on your colleagues calls."
a year ago
Christian B.
"Gong has been helpful in many ways and has been a useful tool for new sales professionals on my team. Gong's primary feature is video call recording - which has a number of benefits. Many calls wont need to be reviewed but its helpful to go back and review customer discussions to ensure you are 100% on the same page and addressing all of their needs without..." Read more
a year ago
Ahmad A.
"Gong.io's call recording and playback capabilities allow us to identify challenges and find solutions more quickly. It helps us ensure that we never miss client comments, maintain integrated records, and easily allocate team workload."
2 years ago
Verified Reviewer
"I started using Gong to listen to my sales calls and obtain notes but later part the analysis and usage of Gong becomes mandatory for me to develop and nurture a good relationship with prospects. If you are keen on maintaining the best stakeholder management, this tool will be the best add-on to your tech stack."
2 years ago
Nathan F.
"Life saver for CSMs! — What do you like best about Gong? My favorite thing about Gong is the ability to go back and listen to any client call within our organization. When clients have complete team turnover, the new POCs may want to know, "What happened during onboarding?" or my teammates might say "What was the client's goals a year ago?". We ar..." Read more
2 years ago
Katarina R.
"Game Changer for Growing Sales Teams. — What do you like best about Gong? Helps our sales team stay incredibly efficient. Love that you can upload scorecards and use those to train the team. Also the "search in call transcripts" feature is a great way to prep for your own demos. You can search keywords in other people's demos (i.e., names of compe..." Read more
2 years ago
Lucas M.
"A must-have. — What do you like best about Gong? Gong has made my onboarding so easy and impactful. Being able to be caught up to speed on the happenings of all the accounts I was inheriting is immensely beneficial to both me and my customers. Additionally being able to get both AI, peer, manager, and self-feedback is fantastic. Updating this a b..." Read more
2 years ago
Malena G.
"Loving Gong! — What do you like best about Gong? At the beginning, I was reluctant to have my meetings recorded, but now I don't want to have a meeting without Gong. It allows to review any detail from the call that I may have missed also share it with other team members who are following the negotiation. As it's transcripted, it helps to go strai..." Read more
2 years ago
Stephanie H.
"Sales representatives must have this tool. — What do you like best about Gong? I like to use Gong to recall past clients. It's an invaluable resource for refreshing my memory before a new meeting with an existing or potential client, as there's no need to liaise with former account managers who may have left the company to get the information I ne..." Read more
2 years ago
Simon L.
"Gamechanger, even if you're not in sales. — What do you like best about Gong? The absolute best part of Gong, as a CSM, is that it summarizes what I committed to do during a call, so I can be sure not to let anything fall through the cracks. It's also an excellent way to capture and organize examples of "good" conversations/pitches to assist with..." Read more
2 years ago
John H.
"Really easy to use and delivers powerful insights. — What do you like best about Gong? The analytical breakdown of a call is very impressive. It shows talk time per person, recommends improvements (eg. cut down on filler words, ask more Qs etc). The actionable insight that you can put into practice straight away will improve better outcomes for bo..." Read more
2 years ago
Michelle H.
"Incredibly helpful for onboarding. — What do you like best about Gong? Instead of listening to many live calls, having gong has very well supplemented my onboarding for a new company by listening to many calls. The search capabilities make it easy for me to find specific calls I can learn from, and the learning is continuous due to the calls it re..." Read more
2 years ago
Jack P.
"An amazing tool to help with Sales Coaching,reporting and feedback. — What do you like best about Gong? It's a great tool. Its perfect for reviewing calls, driving actions and now with the Gong Deals section, analysing touch points and next steps for my pipeline. I would highly recommend and the support staff who help me explore some of the advanc..." Read more
2 years ago
Nadeem K.
"Every Sales Team needs Gong. — What do you like best about Gong? Organisations can record and analyse sales conversations, providing insights and recommendations to sales teams. Gong automatically transcribes sales calls, making it easy for sales reps to review and analyse calls to identify areas for improvement — What do you dislike about..." Read more
2 years ago
Emily T.
"Can't believe I used to sell without it. — What do you like best about Gong? I really enjoy the accuracy of search in Gong. It's easy to do a text search to find key topics from a call and highlight important snippets. The coaching aspect is also very valuable - I can review manager comments on specific points in a call, and see how my stats roll..." Read more
2 years ago
". — What do you like best about Gong?The Stats and the interesting facts of a particular conversation gives an insight as to how the conversation is tunring out to be. Lot of turning involved here which makes it easy for you to take your further consultations better. The more frequencty you hear these calls will make it easy for you to provide cu..." Read more
6 months ago