Capterra 
G2 Verified User in Technology and ServicesInformation
Connor G.
". — What do you like best about Gong?The analytics of call reviews The ease of using the platform The interface Very fast implementation Use it daily as a Sales Engagement and Enablement platform — What do you dislike about Gong?Gong Engage can be quite puzzling to use for the first time - but their academy shows you everything you..." Read more
6 months ago
Verified User in Computer Software
". — What do you like best about Gong?I love being able to go back and review my own calls, rather than having to take notes myself during the call, I can go back and figure out anything I might have missed. I also love being able to listen to team members calls and learn from what they are doing, especially in this remote work world. — ..." Read more
6 months ago
Joseph D.
". — What do you like best about Gong?Simple to review info from past calls and preivious interactions from other members of my org. I also enjoy the AI tool to summerize calls and help me quickly write notes and recap emails. I use it for 85-90% of all my exsisting active SF accounts. — What do you dislike about Gong?No dislikes at t..." Read more
6 months ago
Verified User in Computer Software
". — What do you like best about Gong?Gong is absolutely necessary to review sales conversations. I particularly like the new AI feature which helps me find the right snippets more easily. Additionally, the transcript is very helpful and accurate. The fact that Gong integrates with Hubspot is also a significant benefit. — What do you..." Read more
6 months ago
Jacob L.
". — What do you like best about Gong?User interface is great and easy to use. I love being able to not have to take notes and just listen to the client. — What do you dislike about Gong?Some issues with integrations within other platforms. — What problems is Gong solving and how is that benefiting you?It allows my coach..." Read more
6 months ago
Andrew C.
". — What do you like best about Gong?Gong is super simple, intuitive, and easy to use. I love that it connects calls from the same account so that I can easily watch a deal happen from discovery to close. It even includes the emails that are sent between meetings so that I can learn and see what successful reps are doing between meetings! —..." Read more
6 months ago
Verified User in Hospital & Health Care
". — What do you like best about Gong?The new AI experience is great. Makes such a difference and captures all the relevant sections of the meeting. The specch recogntion is one of the most accurate I have seen and its great for follow up reminders. Its easy to send copies of the meetigns internally and to customers. All round #1 product in this s..." Read more
6 months ago
Verified User in Marketing and Advertising
". — What do you like best about Gong?I like the ability to write remarks when listeing and reading to calls for reps. It gives a nice structure for coaching — What do you dislike about Gong?Sometime not the correct language when listening and reading. — What problems is Gong solving and how is that benefiting you?Coachin..." Read more
6 months ago
Amber P.
". — What do you like best about Gong?I love that I'm able to share calls with team members who need the info but just weren't able to make the call or who I didn't know would need the info going in to the call. Makes my life so much easier! Same with the AI summary tools and email templates. — What do you dislike about Gong?It can so..." Read more
6 months ago
Verified User in Technology and ServicesInformation
". — What do you like best about Gong?Fantastic product, very easy to use and the support from customer success is simply awesome! (Shout out to Tim Schmidt!) I've used other products in past and Gong stands above all of them!..... I use deal boards all day everyday. Much easier to use than navigating reports/opps in SF! ..... Beyond that the call..." Read more
6 months ago
Andrew B.
". — What do you like best about Gong?The video capture and analysis, while no novel anymore, has the best functionality of comparable tools. The AI summarization and follow-ups work pretty well The nudges for actions and activities can be very helpful — What do you dislike about Gong?The AI tools could improve - They sometime miss or..." Read more
6 months ago
nikiya b.
". — What do you like best about Gong?You are able to listen to calls that you may be struggling with. — What do you dislike about Gong?I would like to see feed back, on what could have been better. There need to bad calls on there to, to know what not to do. — What problems is Gong solving and how is that benefiting you?..." Read more
6 months ago
Verified User in Computer Software
". — What do you like best about Gong?With Gong, I can go back and listen to the call I have with clients to share interesting parts with the rest of the team. I can review myself, and I also use the generate with AI follow-up email to check if I'm not missing anything. — What do you dislike about Gong?Nothing to add, it is a helpful..." Read more
6 months ago
Verified User in Computer Software
". — What do you like best about Gong?It's extremely easy to search all of my old calls and share specific customer feedback with my team to help us build better product. I use it daily and it allows me to focus more on conversations and less on note-taking — What do you dislike about Gong?This is not a dislike, but I'd love to see Go..." Read more
6 months ago
Verified User in Internet
". — What do you like best about Gong?I love being able to listen back for information I may have forgotten or missed. It is also great for learning purposes. I have learned a lot from listening to my own recordings as well as my teammates. The metrics they provide are very useful and I have been using it to prepare myself for promotion opportunit..." Read more
6 months ago
Jacquelynn K.
". — What do you like best about Gong?The note taking feature is amazing! I love being able to go back & review my customer calls. Being able to send snippets internally & to customers is amazing. — What do you dislike about Gong?Sometimes the voice that notifies the folks on the call can be delayed & so we'll be 3 minutes into the ca..." Read more
6 months ago
Jhon H.
". — What do you like best about Gong?The transcription of the recordings multilanguage are excellent. I always can go back and review if something was missing. Easy to get the recordings. — What do you dislike about Gong?The AI summary sometimes says a bunch of nonsense. Never use it. — What problems is Gong solving and..." Read more
6 months ago
Michelle L.
". — What do you like best about Gong?With a hybrid work environment, there is less learning through osmosis on the sales floor. With Gong, I'm able to listen to calls from reps across the world to hear their pitch, discovery questions they're asking, and apply these to my own calls. I try to listen to at least three calls a week and diversify my..." Read more
6 months ago
Heikki K.
". — What do you like best about Gong?Gong is easy to use and easy to implement. It's a system that is genuinely helping sales reps. Our AEs use it to improve their meeting game. It can also create great meeting summary emails. They are using Gong if not every day then most days. For managers it gives you transparency to your deal pipeline and ind..." Read more
6 months ago
Angélica Anaid L.
". — What do you like best about Gong?Love the highlights and recommendations, also the next steps — What do you dislike about Gong?Nothing really, is a great tool mainly for my commercial calls with potential customers — What problems is Gong solving and how is that benefiting you?To have acccess to follow up notes and n..." Read more
6 months ago
Nik N.
". — What do you like best about Gong?The ability to review calls and e3nhance my notes, and pass the customer's message precisely as intended. Also, it makes training A LOT easier. I also love the ability to send my customers the calls that we had for a refresher as well as show the product team issues that our customers have had. — ..." Read more
6 months ago
Alex H.
". — What do you like best about Gong?- Easy to use - Very Resourceful (Generating email follow up summaries, 80/20 rule for speaking, assess overall call for critical information, provide meaningful coachable areas for leads) — What do you dislike about Gong?- SLow to analyse calls. Takaes hours from the end of a call for the detail..." Read more
6 months ago
Louis S.
". — What do you like best about Gong?As my title state, Gong is like collective wisdom for your company. Employees come and go but their interactions, conversations and the relationships they build are collected and saved creating a library of their professional legacy — What do you dislike about Gong?Aesthetics of the interface can..." Read more
6 months ago
Sean G.
". — What do you like best about Gong?Gong is a great tool for not only personal growth, but a way to help your team out as well. The AI features are super helpful on the sales development side when pairing with AE's. — What do you dislike about Gong?It takes a while to analyze sometimes but it may be the length of the videos. —..." Read more
6 months ago
". — What do you like best about Gong?I use gong several times a day - it saves me hours. Call recording and insights: I'm neurodiverse, so being able to watch back calls, read transcripts and have a call summary is game-changing for me; it makes me incredibly efficient at my job - rather than spending time making handwritten notes, I can be ful..." Read more
6 months ago