Capterra 
G2 
Steve H
User in Computer Software
"Providing product leadership with insight to what prospects need. — What do you like best? I love the flexibility of being able to review calls from anywhere so I can multitask while learning valuable insights about what prospects are asking and how sales is responding. — What do you dislike? I have been using Gong for a few weeks for..." Read more
3 years ago
Jana-Sophia A
"Gong is the best tool for training purposes, I've ever experienced. — What do you like best? I like the most that I can find all existing calls of the whole company with an easy search setup. Also the analyzing tools that show the topics I was talking about and for how long in comparison to others. — What do you dislike? Nothing, it's..." Read more
3 years ago
Nina F
"Highly recommend this awesome tool! — What do you like best? Being an SDR, gong has helped me increase my success rate exponentially via email and (cold) phone calls by having the ability to track each and every handshake that occurs. — What do you dislike? To this day, I do not see a dislike in the product. The tool itself is extremel..." Read more
3 years ago
Mark T
"Gong has been a game changer in the way we improve our sales process and rep ramp time. — What do you like best? The fact that new starters, sales and otherwise can join the business and get an instant handle on how we run our process and what challenges our prospects have. Furthermore, our topics insight are now kicking in and we can see which ca..." Read more
3 years ago
Danial A.
ZIWO Cloud Contact Center Software, Full Stack Engineer (Team Lead Integrations)
"Gong.io Help document all communication processes, and this documentation has become an inspiring reference for us, as it works to better follow up on customers and understand their problems and requests in depth."
3 years ago
User in Mechanical or Industrial Engineering
"Intelligent Platform. — What do you like best? - tracking deals and communication - learning what works — What do you dislike? can't think of something now. maybe navigating the platform could be easier? — What problems are you solving with the product? What benefits have you realized? - reviewing deals that fell through t..." Read more
3 years ago
Gigi T
"Great insights and organization with Gong. — What do you like best? I like that all of our calls are automatically stored in Gong. It is easy to find, locate and track all ongoing calls. Plus, the reminder to email with the call embedded in it is great. — What do you dislike? Search function does not always work full, it can be hard to..." Read more
3 years ago
User in Computer Software
"Senior Customer Success Manager. — What do you like best? Coaching metrics. The ability to easily pull calls for Customers from all internal teams, providing fluid transparency with Customer handoffs. — What do you dislike? The search features are slow and not as easy to use as I'd hope. — What problems are you solving with the p..." Read more
3 years ago
Katie B
"Awesome Resource for Reviewing Calls with Clients. — What do you like best? Being able to go back and listen to calls is extremely beneficial especially when your job revolves around several calls a week. Notes can only do so much as you don't want to seem more concerned with note-taking rather than talking with your client. This gives you the abi..." Read more
3 years ago
Matheus K
"Recorded Calls are the best tool for onboarding! — What do you like best? Joining a new company while working fully remote can be challenging. However, Gong has helped me to onboard exceptionally with recorded calls. With them, I could learn much faster how to pitch the product, understand the main objections and how to overcome them before even g..." Read more
3 years ago
Melanie T
"Easiest Tech Set Up and Great Use Case for Gong. — What do you like best? Compares to almost all other tech setups and integrations we have had, Gong was super easy and straightforward to set up. I love using the platform, and exploring all of its capabilities — What do you dislike? There are some nuances and confusion around which cal..." Read more
3 years ago
Internal Consultant in Telecommunications
"amazing technology for your sales organization. — What do you like best? The tool not only records your calls, but will give a rough transcription of the call from all parties, and gives you a graph on the important topics to review. AMazing tool for a sales organization and also for training purposes. — What do you dislike? it's not G..." Read more
3 years ago
Consultant in Computer Software
"Most useful customer-facing business tool. — What do you like best? Gong is clear in audio, keeps track of speakers, has transcripts, and records screen share. It helps me all the time with following up with my clients and is so hassle-free. — What do you dislike? Nothing! I feel like for everything that it does there is nothing lackin..." Read more
3 years ago
User in Human Resources
"Excellent tool for training. — What do you like best? The ability to watch myself in real-time and learn — What do you dislike? There's nothing really to dislike. The video doesn't lie so it just super helpful. — What problems are you solving with the product? What benefits have you realized? I'm solving my words/expressio..." Read more
3 years ago
User in Computer Software
"Account Executive. — What do you like best? I like the ease in which you can easily review all correspondence related to a sales opportunity (email, calls, conferences, etc). The ease at which you can playback calls makes Gong highly useable. — What do you dislike? I would like the ability to tag a last-minute meeting to be recorded in..." Read more
3 years ago
User in Information Technology and Services
"Easy to use, flat out works. — What do you like best? Easy to record, easy to playback and skip to the relevant part of your meeting that you are looking for. Our whole team can review our calls, great for internal and external sharing. — What do you dislike? Not a whole lot to dislike. I would like the snippets to be a little easier t..." Read more
3 years ago
User in Computer Software
"Gong is useful in progressing prospects. — What do you like best? The most helpful thing about Gong is its capture of key discovery information and actionable items. — What do you dislike? Nothing comes to mind at present. Seems to work fine. — What problems are you solving with the product? What benefits have you realized?..." Read more
3 years ago
User in Information Technology and Services
"New Day ...new deal with Gong. — What do you like best? As a manager, I love the deal warnings board and the ability to link right to our CRM to make changes and adjustments. I will use this in my 1:1s with my sales team. The reviews will better stage the deal and remove "happy ears" to close. — What do you dislike? Not sure yet. I h..." Read more
3 years ago
Kevin R
"Gong is Amazing. — What do you like best? The insights and tools are fantastic. Gong has allowed me to better understand my habits (ie. how quickly I wait to speak before a client finishes talking) as well as helps track my deals. Would recommend 10/10 — What do you dislike? If you cancel or reschedule a meeting, it can be hard to ad..." Read more
3 years ago
Jazmine M
"Most in depth insights. — What do you like best? I really enjoy the ability to score calls and share calls with more senior teammates to crowdsource the best tips and feedback. The metrics provided by Gong are amazing, the talk ratio between myself and the client, pausing in between questions being asked and response time, longest time monologuing..." Read more
3 years ago
Alex G
"10x ramp up time! — What do you like best? Thanks to Gong my ramp up time has been reduced by 10x! Listening to previous conversations has allowed me to seamlessly get up to speed with opportunities! — What do you dislike? Nothing! Its amazing! The one gripe would me that I didn't have it at past companies! — Recommendations t..." Read more
3 years ago
Hugo H
"steal like an artist. — What do you like best? Being able to watch my teammates boss their calls. So I can learn from them and become a rockstar faster. I love coming in to see somebody has watched my call and given feedback. — What do you dislike? Not much at all. If there was one thing it would be people don't put there calls into..." Read more
3 years ago
Nadav P
"Gong review , great experience. — What do you like best? Visibility into calls, analytics on topics, deal management and insights — What do you dislike? Analytics can be improved, deal data and reporting — What problems are you solving with the product? What benefits have you realized? Training of sales reps, insights int..." Read more
3 years ago
Ellie A
"Love Gong. — What do you like best? Gong is so helpful for the remote work that we do; i can go back and listen to my calls and my manager can do the same. There are so many cool features that help us focus on what we want, without having to do all of that manual work! — What do you dislike? Really not much that I dislike about Gong, i..." Read more
3 years ago
"Revolutionized the way I hone my skills. — What do you like best? the way Gong tracks different topics being discussed throughout the call — What do you dislike? it's hard to find calls quickly when searching clients — What problems are you solving with the product? What benefits have you realized? analyzing why deals stal..." Read more
3 years ago