Capterra 
G2 User in Information Technology and Services
Alec C
"Vey easy, simple and valuable. — What do you like best? I like how I can listen back to my calls and utilize the features given to identify the weak points in my calls. It picks up filler words and other words that would allow me to identify the issues that need to be talked about in the calls. — What do you dislike? At times, it seems..." Read more
2 years ago
Cecilia C
"Gong helps everyone learn from one another! — What do you like best? I love how you can add comments and annotate how a call went. I enjoy that you have access to everyone's calls so you can review what you feel you need. — What do you dislike? I don't have any pertinent dislikes currently. — What problems are you solving with th..." Read more
2 years ago
Dani L
"Gong has been great for follow ups! — What do you like best? I love being able to go back and listen for things I could have missed when taking the initial notes during the call. — What do you dislike? There isn't really anything to notate that I don't like within Gong. — What problems are you solving with the product? What bene..." Read more
2 years ago
User in Computer Software
"Gong is a game changer! — What do you like best? I love that Gong transcribes my calls and pulls out key phrases. I'm also really enjoying the deal manager! — What do you dislike? Some words do not get transcribed properly, but nothing that is a deal breaker. — What problems are you solving with the product? What benefits have y..." Read more
2 years ago
Md S
"Makes us better at selling. — What do you like best? I love how we can analyze our talk ratio and share calls among colleagues. Also, the user interface is smooth and trouble-free for a quick call review during work. — What do you dislike? The thing I dislike the most about Gong is it could have come sooner for us to listen, learn, and..." Read more
2 years ago
User in Computer Software
"Great Company Resource! — What do you like best? I really like the ability to quickly find parts of a call by searching the text. Calls are easy to find and share with colleagues for feedback as well. — What do you dislike? I haven't found anything that I dislike yet. — What problems are you solving with the product? What benefi..." Read more
2 years ago
Steven N.
sales rep, HubSpot
"Gong is a must have in my role. Without it, I would not know how I am performing on my calls, and could not improve. It is essential for training purposes with my manager"
2 years ago
User in Real Estate
"I love Gong for reviewing calls and searching for keywords. — What do you like best? Searching for keywords, being able to work on cutting down on filler words. Also love the feature of seeing what percent of the conversation I talked versus the prospect. — What do you dislike? I haven't found anything that I dislike so far. — Re..." Read more
2 years ago
User in Computer Software
"Must have !!! — What do you like best? Data and analytics that are captured on each call — What do you dislike? Nothing at all ! This tool does everything that I need it to do — Recommendations to others considering the product: Go for it - gold standard in the industry — What problems are you solving with the produc..." Read more
2 years ago
Nicole H
"Excellent platform for sales-based employers. — What do you like best? The platform is sleek, easy to use and can be loaded quickly. It lets you review personal, team-based, and company-wide levels. — What do you dislike? Gong is very useful but isn't as integrated as I would like for it to be. — What problems are you solving wit..." Read more
2 years ago
User in Information Technology and Services
"Easy to use. — What do you like best? I like the script function. It helps me get an overview of the call even when I don’t have time. — What do you dislike? The script quality (Japanese) has some room for improvement. — What problems are you solving with the product? What benefits have you realized? Call skill transferrin..." Read more
2 years ago
Michael M
"Great Sales Tool. — What do you like best? I love that my calls are recorded and transcribed. This allows me to be more fully engaged with my clients during the call and not furiously trying to capture everything in my notes. I can always go back and scan through the transcript (or use search) to find key points in the conversation. — What d..." Read more
2 years ago
Teri S
"So helpful in a virtual sales environment. — What do you like best? Gong has been great to listen to team member's calls to learn new product pitches, how to handle objections and move a deal along. — What do you dislike? Nothing I would change so far, it's been a great tool — What problems are you solving with the product? What..." Read more
2 years ago
User in Computer Software
"Excellent Tool to Review and Study Calls. — What do you like best? Having the ability to search by name or account to find a call and then review and search for keywords in a transcript. Additionally, having the ability to share calls in full or in snippets is also great! — What do you dislike? Gong is not that great to use for someone..." Read more
2 years ago
Rebekah B
"Great Tool for Managers. — What do you like best? Since we are no longer in the office, Gong helps me stay connected with my team. I can spend time listening to calls; I like to use the speed up option to review faster. I can provide authentic coaching to my team with specific examples. — What do you dislike? No real concerns at this p..." Read more
2 years ago
Grace H
"Great tool for organizing calls/emails. — What do you like best? Gong keeps a record of all calls and emails between you and a client, and organizes it by client name. I get a lot of information very quickly in meetings, so if I didn't have Gong, I would probably miss quite a bit of it in my notes. It's also a good tool for transitioning from the..." Read more
2 years ago
User in Computer Software
"I love collaboration. — What do you like best? I love how the Listen In feature allows me to collaborate with my coworkers without having to join a zoom meeting which can be come crowded and overbearing for potential clients — What do you dislike? User Interface isn't the most intuitive. — What problems are you solving with the p..." Read more
2 years ago
Internal Consultant in Consumer Services
"Useful tool for individual, team and org development as well as training. — What do you like best? Being able to drill down and identify certain words, phrases and key products we're working on. I also like the ability to measure who does most of the talking (rep vs. client) as well as share snippets, not just full calls. — What do you disli..." Read more
2 years ago
User in Financial Services
"Really amazing sales tool, that should be first to get for any sales org. — What do you like best? Love the ability to easily go over a sales call and review it. See how long each speaker has spoken for. And content they provide is great for learning. The mobile application is great to use when in the car or at the gym. — What do you dislike..." Read more
2 years ago
Administrator in Marketing and Advertising
"Great platform, consistently delivers on promise and continues to improves. — What do you like best? Gong seamlessly integrates into our workflow and tech stack. The deal analytics and recordings are invaluable for not only our revenue organization but also account management and exec leadership — What do you dislike? It requires a lot..." Read more
2 years ago
Zachary C
"A great tool for Sales teams. — What do you like best? Gong is a simple to use tool that has helped our sales teams better themselves. It also gives us an opportunity to track specific calls that mention specific keywords making it easier to find the calls we need. The call breakdown analysis are incredibly helpful to see how much we're allowing t..." Read more
2 years ago
Bobby E
"Amazing calling tool. — What do you like best? Listening to others calls, the search ability. — What do you dislike? The stats aren't always right and don't always help. — What problems are you solving with the product? What benefits have you realized? Issues with my pitch, things I'm doing wrong and things I'm doing right..." Read more
2 years ago
Jake B
"Phenomenal tool. — What do you like best? Statistics, helps me adjust my calling skills. Get to spend time with my manager reviewing calls I made to critique and refine. Get to listen to other coworker's calls for help and advice! — What do you dislike? At the moment I haven't experienced any negatives! I love Gong! — Recommendat..." Read more
2 years ago
Ginger F
"Sharpen your blade with Gong. — What do you like best? Gong is an effective tool that provides customers and presenters with valuable insight into their shared interactions. — What do you dislike? Artificial intelligence can provide feedback on patterns within a specified user's calls and suggestions on improving those patterns with mo..." Read more
2 years ago
"Gong is more than a recording of a call. — What do you like best? Reflecting on calls and using the transrcipts for accurate notes — What do you dislike? nothing - the stats, the suggestions etc are all helpful — What problems are you solving with the product? What benefits have you realized? No problems Accurate note taki..." Read more
2 years ago