Capterra 
G2 User in Information Technology and Services
User in Computer & Network Security
"Gong is the best tool for note taking. — What do you like best? I love that it joins all of my meetings and will auto transcribe everything The search tool to go through my previous calls is also immensely helpful. I can dedicate myself to my calls 100% without having to worry about taking notes. — What do you dislike? The transcripti..." Read more
3 years ago
User in Information Technology and Services
"Fast way to ramp up in role, super useful for those brain fog days too! — What do you like best? Quickly scrolling in transcript to find what you are looking for! My manager can watch my calls and provide me feedback via the comments I can share snippets of the calls with internal and external stakeholders — What do you dislike? Someti..." Read more
3 years ago
User in Information Technology and Services
"Gong for client success. — What do you like best? I am in back-to-back calls all day - Gong is very helpful so I can listen back to the follow-ups I agreed upon with my clients. Additionally, I can send the educational calls to clients to reference later. — What do you dislike? Sometimes the written transcripts are not as accurate as I..." Read more
3 years ago
Casey A
"A great tool for tracking and reviewing calls with customers. — What do you like best? I like being able to easily reference a call with a customer, especially when I have missing pieces in my notes about how a certain interaction played out. Specifically this is useful when dealing with intricate technical issues that require the details to be cl..." Read more
3 years ago
Bryan D
"Game changer. — What do you like best? Gong provides me with. a fantastic way to keep track of topics discussed without the need to write copious notes on calls. As a result, I remain more engaged with prospects knowing I can always come back to a call to review an important topic or concern needing to be addressed. Furthermore, the emails detaili..." Read more
3 years ago
Holly N
"The MOST helpful tool! — What do you like best? The BEST part about Gong is the follow-up email that gives you action items based on what you talked about. It's great recall for me when talking with my partners! — What do you dislike? I don't go onto the Gong website very frequently, so there may be some resources I'm not using to the..." Read more
3 years ago
Marie B
"Gong is extremely helpful for new and existing team members! — What do you like best? Personal call reviews, new hire training, recalling something that was discussed, and syncs well with Sales Force! — What do you dislike? Permission settings for call listening and call use. — What problems are you solving with the product? Wha..." Read more
3 years ago
Amanda C
"Gong has increased my productivity. — What do you like best? Ease of search functionality, ability to find keywords, action items — What do you dislike? I haven't experienced anything I would determine as missing from this product. — What problems are you solving with the product? What benefits have you realized? I lean on..." Read more
3 years ago
Jeannie J
"Uninterested in Doing My Job Without It! — What do you like best? In addition to being able to go back and refresh my own memory about past calls, I love the ability to listen to calls from others in my company. This has helped clear up / prevent misunderstandings and improve the service I can provide customers by catching up on prior calls before..." Read more
3 years ago
Reut A
"I love Gong !!! — What do you like best? Gong helps us: Analyze specific topics raised by customers The option to hear a call in speed The option to search for words on the transcript Share recordings with our customers, — What do you dislike? I love everything, really! don't have coins — What problems are you solving with the..." Read more
3 years ago
Carlos R
"Gong is amazing and a must for any business. — What do you like best? Gong has always been an integral part of my development. Not only has it been a gold mine of knowledge, but it has also served as a way for me to consistently level myself up by seeking feedback. — What do you dislike? To be honest, nothing comes to mind. Perhaps sug..." Read more
3 years ago
Philip I
"Supercharging Sales and CS. — What do you like best? Gong makes it easy to find exactly what you did and said--and share it with the right people. — What do you dislike? Every call Gong is connected to starts with a vocal disclaimer--I think it could be made to be slightly nicer or less jarring. — Recommendations to others consid..." Read more
3 years ago
User in Computer Software
"Gong is GREAT. — What do you like best? Easily review calls to follow up with customers. Great for training new employees because they can see past calls. — What do you dislike? Not much to dislike. Overall, the landing page is noisy but the functionality is wonderful — What problems are you solving with the product? What benefi..." Read more
3 years ago
User in E-Learning
"Super helpful! — What do you like best? Love being able to go back and review my calls if there are any action items I need to follow up on — What do you dislike? Sometimes it does not log my calls well. Like it will record the call if I search up my own name but if I search the specific client it sometimes won't log that call. —..." Read more
3 years ago
Tahmeem S
"Very effective call analysis tool. — What do you like best? Gong records calls and analyzes them based on the conversations content and action points. It breaks down calls based on their parts. — What do you dislike? It asks to reduce talk ratio each time, but in some calls the talk ratio needs to be higher. — What problems are y..." Read more
3 years ago
Gabriel R.
director of sales & marketing, DocNetwork
"We love the deal board and call recording with tips"
3 years ago
Verified Reviewer
"I brought Gong to my company when we were only 10 employees and 2 AEs. Gong has been perhaps the most critical tool in our sales tech as we have scaled from 2 AEs to 30+ AEs, a sales team of 6 to 100+, and as a company, from 10 employees to nearly 400 in 3 years."
3 years ago
User in Computer Software
"Awesome way to record calls/ meetings and share with your team. — What do you like best? Very easy to use, easy way to collaborate and receive feedback from your team, you receive very valuable data from the calls and ultimately improve the way you communicate in your meetings. — What do you dislike? I haven't had any negative experien..." Read more
3 years ago
Raj Singh S
"Gong Rocks! — What do you like best? Call analytics, how to deipher my call attributes and continue to become better every single day — What do you dislike? Pretty much nothing! I love gong for what it offers and they are always improving it so no complains at this stage — Recommendations to others considering the product:..." Read more
3 years ago
Ashley C
"Gong is great to listen to your calls as well as your peers in order to improve your techniques! — What do you like best? The best thing about Gong is being able to go back and listen to calls you've had in order to get feedback from your peers and mentors so you can continue to improve how you reach out to others. — What do you dislike?..." Read more
3 years ago
David A
"How Gong is changing the sales game! — What do you like best? The ability to watch playback at 2x speed and search for specific conversation topics makes it easy to review conversations, making you feel more confident in your next call. — What do you dislike? Gong has been pretty great so far and I don't think there's anything that jum..." Read more
3 years ago
Kevin S
"Gong Success. — What do you like best? Able to Recap conversations months prior — What do you dislike? Clients may not want calls to be recorded. — What problems are you solving with the product? What benefits have you realized? Accurately capturing client challenges months after the initial conversation."
3 years ago
Consultant in Financial Services
"Gong Review. — What do you like best? Ability to rewatch sales calls, which supports from a training perspective. — What do you dislike? Nothing really. It does what I need it to do. — What problems are you solving with the product? What benefits have you realized? Training is the main benefit."
3 years ago
User in Computer & Network Security
"Great resource for AE's. — What do you like best? The tagging and ability to search for specific keywords or sections of a conversation and then share that snippet with colleagues is invaluable. — What do you dislike? No drawbacks so far, it's been a fairly seamless addition. — What problems are you solving with the product? Wha..." Read more
3 years ago
"Reviewing Film like an Athlete. — What do you like best? Gong allows you to fully focus your attention on what is most important, your customer! Instead of taking notes or making sure you are recording your conversation, Gong does all of this plus more. It has enabled myself and team to become better customer facing managers. — What do you d..." Read more
3 years ago