Capterra 
G2 
Renata R
Cherrill H
"Note taking made easy.... — What do you like best? I love that Gong literally captures my whole conversation with a customer and then I can go back, grab any notes I might have missed, take snippets of conversations and send them across my org from different departments and then on top of it analyzes my speaking time versus my customers and on top..." Read more
2 years ago
User in Computer Software
"My personal stenographer. — What do you like best? When I'm on a call with an existing or prospective customer, Gong makes it easy for me to 100% focus on the customer instead of splitting my brain between listening and taking notes. I really like the feature that let's you playback a single or group of attendees when reviewing — What do you..." Read more
2 years ago
User in Computer & Network Security
"Excellent Tool for Customer Success. — What do you like best? I think being able to listen to a teams call, then grade and leave comments has been instrumental as a learning tool. Also being able to go back and listen to your own call and refresh your memory on the next steps, without having to listen to the full call is amazing. As a manager I f..." Read more
2 years ago
Chelsee E
"Makes my job so much easier. — What do you like best? Gong is easy to use and helps me focus on my clients rather than needing to balance taking notes & replying. — What do you dislike? Sometimes the search functionality could be better but its pretty good as is. — What problems are you solving with the product? What benefits ha..." Read more
2 years ago
Christian W
"Business Development, Google Marketing Platform. — What do you like best? Being able to go back and not have to take notes during a call — What do you dislike? I think being better on mobile and listening to meetings like a podcast would be awesome — What problems are you solving with the product? What benefits have you realized..." Read more
2 years ago
Taylor S
"Gong is the Greatest! — What do you like best? Gong is extremely helpful in my everyday workflow. It keeps track of everything regarding my client and team calls and holds me accountable for follow-up and keeping up with my work. — What do you dislike? I don't love how it doesn't understand to join my calls when I put a last-minute cal..." Read more
2 years ago
Tony F
"More than just call coaching, it truly is Revenue Intelligence. — What do you like best? The transcripts are the most accurate I've seen. Their deal tracker is extremely helpful to see where you might be dropping the ball. Trackers in general are amazing to follow and see how often competitors come up and if you're winning against them or not. ..." Read more
2 years ago
Josh F
"Never forget what was said... — What do you like best? The best thing about GONG is having the recording and transcript available to refer weeks or months after the call. — What do you dislike? I sometimes struggle with setting up someone else's invite to record via gong. — Recommendations to others considering the product:..." Read more
2 years ago
User in Construction
"Useful but also has annoyances. — What do you like best? I really appreciate that Gong allows you to search for keywords. — What do you dislike? That calls that have split recordings only have one part of the recording uploaded to Gong, and that you have to click a lot of buttons to filter by a specific date. Also, I wish the transcrip..." Read more
2 years ago
User in Financial Services
"Great Tool! — What do you like best? We mainly use Gong to share zoom calls externally with customers. We like how easy it is to record calls and then share the recorded called with external customers. — What do you dislike? We dislike how the Gong recorder is another participant in the zoom call. Some customers will ask what it is...." Read more
2 years ago
User in Computer Software
"Great transcription service with a few integration kinks to work out. — What do you like best? Being able to search by keywords is great when you're working in call QA. When we receive investigations into specific problems, it's helpful to search by keywords to find the problem. — What do you dislike? Our company has integrated with go..." Read more
2 years ago
User in Computer Software
"Precise and to the point. — What do you like best? Easy-to-use, good to have everything organized — What do you dislike? Comapred to all tools used by me for calls until now this is the best I have ever seen. — Recommendations to others considering the product: Go for it! — What problems are you solving with the produ..." Read more
2 years ago
Mollie B
"Super Valuable Tool for Sales Directors. — What do you like best? Gong is not only easy to use, but the different options offered and analytics given make the platform such a valuable tool, especially in the Sales workspace. As a Director, I have access to all the calls my team makes - with so much enriched data provided by Gong - that enables me..." Read more
2 years ago
Edgar U
"Game-chaging tool. — What do you like best? Works in so many ways! Provides valuable metrics, and insight into calls. Easy to understand where there is room for improvement. — What do you dislike? Would like it to adapt to recording regular calls, not only virtual meetings. — Recommendations to others considering the product:..." Read more
2 years ago
Chaudhary Ekansh P
"Amazing Application for the Call monitoring. — What do you like best? The recording is easily accessible we can navigate it. We can also deep dive the analysis of the call and also share the input on the call to the person. — What do you dislike? As of now, i haven't found anything like that. but if we can sync up with the tool we are..." Read more
2 years ago
User in Information Technology and Services
"Gong the tool. — What do you like best? Gong is reliable and solid. ... The best meeting companion for your sales org. ... Gong is the BEST Tool Ever! ... The Gong is real. ... The new required sales tech. ... A great platform with actionable insights and amazing customer support. ... Amazing product that adds value to sales process for both manag..." Read more
2 years ago
Wendy G
"Gong helps me wow my clients! — What do you like best? The searchable transcript is the best part for me, as I can jump right to what I'm looking for by entering the word needed. — What do you dislike? So far I have not found any downside to Gong. Everything always works great for me. — What problems are you solving with the prod..." Read more
2 years ago
User in Information Technology and Services
"Reviewing Film like an Athlete. — What do you like best? Gong allows you to fully focus your attention on what is most important, your customer! Instead of taking notes or making sure you are recording your conversation, Gong does all of this plus more. It has enabled myself and team to become better customer facing managers. — What do you d..." Read more
2 years ago
User in Computer & Network Security
"Gong is the best tool for note taking. — What do you like best? I love that it joins all of my meetings and will auto transcribe everything The search tool to go through my previous calls is also immensely helpful. I can dedicate myself to my calls 100% without having to worry about taking notes. — What do you dislike? The transcripti..." Read more
2 years ago
User in Information Technology and Services
"Fast way to ramp up in role, super useful for those brain fog days too! — What do you like best? Quickly scrolling in transcript to find what you are looking for! My manager can watch my calls and provide me feedback via the comments I can share snippets of the calls with internal and external stakeholders — What do you dislike? Someti..." Read more
2 years ago
User in Information Technology and Services
"Gong for client success. — What do you like best? I am in back-to-back calls all day - Gong is very helpful so I can listen back to the follow-ups I agreed upon with my clients. Additionally, I can send the educational calls to clients to reference later. — What do you dislike? Sometimes the written transcripts are not as accurate as I..." Read more
2 years ago
Casey A
"A great tool for tracking and reviewing calls with customers. — What do you like best? I like being able to easily reference a call with a customer, especially when I have missing pieces in my notes about how a certain interaction played out. Specifically this is useful when dealing with intricate technical issues that require the details to be cl..." Read more
2 years ago
Bryan D
"Game changer. — What do you like best? Gong provides me with. a fantastic way to keep track of topics discussed without the need to write copious notes on calls. As a result, I remain more engaged with prospects knowing I can always come back to a call to review an important topic or concern needing to be addressed. Furthermore, the emails detaili..." Read more
2 years ago
Holly N
"The MOST helpful tool! — What do you like best? The BEST part about Gong is the follow-up email that gives you action items based on what you talked about. It's great recall for me when talking with my partners! — What do you dislike? I don't go onto the Gong website very frequently, so there may be some resources I'm not using to the..." Read more
2 years ago
"I love Gong! — What do you like best? Gong is perfect for reviewing your sales calls and providing feedback to the team. It has so many helpful features like the assistant, to help you keep deals fresh. — What do you dislike? I'm not a native English speaker so I do have an accent. I noticed that the transcription is not very good for..." Read more
2 years ago