Capterra 
G2 
Lauren H
Grace M
"Powerful tool. — What do you like best? Call transcriptions & key words! Really cool alert feature. — What do you dislike? Nothing at all to my knowledge! I'm not a primary user though. — What problems is the product solving and how is that benefiting you? It serves as a record of calls as opposed to notes, which can vary a..." Read more
2 years ago
Malena G
"Gong is a one way ticket. — What do you like best? At the beginning, I was reluctant to have my meetings recorded, but now I don't want to have a meeting without Gong. It allows to review any detail from the call that I may have missed also share it with other team members who are following the negotiation. As it's transcripted, it helps to go str..." Read more
2 years ago
Hailey B.
"Make Call Recaps More Productive. — What do you like best? I can't say enough great things about Gong! After working in client services for 4 years and attempting to take handwritten notes on calls regarding action items, there was always the risk of things being missed or forgotten. Gong records the call and then after sends a recap that includes..." Read more
2 years ago
User in Computer Software
"0 to 100. — What do you like best? Being onboarded remotely is tough. Seeing colleague's sales calls & internal sessions via Gong has helped ramp me up in only a few weeks. — What do you dislike? Only downside is sometimes customer are curious about the recording notetaker. — What problems is the product solving and how is that..." Read more
2 years ago
Amish S
"It's an insightful tool. — What do you like best? This is my first time donning the Customer Success hat and tbh I had no clue something like Gongf existed. Suer, there are call recording features even on Zoom but a tool that offers so much insight into the conversations and features to analyze and track conversations is exemplary — What do..." Read more
2 years ago
User in Computer Software
"Easy to Onboard! — What do you like best? I recently started a new role, and simply having the ability to listen in on calls made onboarding a breeze! — What do you dislike? The 'Notetaker' user in Zoom can be awkward at times. I wish we could eliminate it entirely. — What problems is the product solving and how is that benefitin..." Read more
2 years ago
User in Health, Wellness and Fitness
"One of the best tools for salespeople! — What do you like best? I love how easy it is to understand how long the AE and the customer have been talking, and how all calls and video calls interactions are saved on the same channel. — What do you dislike? Audio transcription almost never works correctly. — What problems is the produ..." Read more
2 years ago
Nikki Z
"Helpful insights and game tape to improve your craft. — What do you like best? Being able to listen back to calls and pick up on things I didn't catch in the moment — What do you dislike? Some of the integrations or people for each deal don't connect — What problems is the product solving and how is that benefiting you? Gam..." Read more
2 years ago
Kory M
"Hitting quota! — What do you like best? Using gong to write my summary emails and reviewing calls ahead of time is fundamental in my process. Gong is baked into our sales process from meeting booked to closed won! — What do you dislike? Nothing really. I absolutely love gong. I have recommended it many times. — What problems is t..." Read more
2 years ago
Amish S.
"It's an insightful tool. — What do you like best? This is my first time donning the Customer Success hat and tbh I had no clue something like Gongf existed. Suer, there are call recording features even on Zoom but a tool that offers so much insight into the conversations and features to analyze and track conversations is exemplary — What do..." Read more
2 years ago
André R.
Sales Team Leader, Pipefy
"Gong allows me to hear calls from my team, forecast my sales and coach the team based on the platform's great insights. It's a must-have solution to improve results and develop any sales team."
2 years ago
User in Computer Software
"Best way to LEVEL UP. — What do you like best? Being able to review my own calls for one- but being able to watch AE demos to better my understanding of the product, personas and sales cycle — What do you dislike? Nothing as of yet to be honest - its been great — What problems is the product solving and how is that benefiting you..." Read more
2 years ago
Rahim W.
"Gong: The Tool You NEED for Progression! — What do you like best? What's most helpful about Gong is the ability to review your calls based on keywords and topical arrangements which divide your calls into different segments based on the actual conversation being had. This is extremely helpful when breaking down calls to the team and allowing for u..." Read more
2 years ago
Gustavo O.
Account Manager, Recurly
"Overall this is a great tool for your sales organization. I strongly recommend it. Our entire sales organization uses this tool. It is essential in our tech stack. BDRs use it for training and to review discovery calls. Account executives and Account managers use it to review calls so that they can get a better understanding of what our prospects need."
2 years ago
Muneeb A
"Allows you to continually learn and therefore get better at your job. — What do you like best? Can relisten to your calls, see what you did right and what you did wrong which allows you to continually grow. — What do you dislike? Nothing I dislike. Really can't find anything to fault — Recommendations to others considering the pr..." Read more
2 years ago
User in Computer Software
"Solid system to get to the heart of phone calls. — What do you like best? The Transcripts are very helpful I can read and find the right points in a video to get to the issues I need to listen in on — What do you dislike? I wish the transcripts were more accurate — What problems is the product solving and how is that benefiting y..." Read more
2 years ago
User in Financial Services
"Gong is amazing! — What do you like best? Gong breaks down what reps/clients are talking about, distributes talk, easy to review, analyse and learn from your mistakes. It's fully automated and no issues so far. — What do you dislike? First time had some issues with the calendar integration, but solved it. — Recommendations to oth..." Read more
2 years ago
Nick B.
Sr. Customer Success Manager, Proposify
"I'm solving the problem of me being lazy and inattentive...sometimes. Most of the time, I'm there, listening, ready to crush it. Other times, I see a squirrel out of my window and can't help but watch it do its thing. Like maybe it just found a huge nut or something and it's just snacking away. How can you NOT watch? But then, I miss important info. Go..." Read more
2 years ago
User in Financial Services
"Powerful tool for working remotely where potential meetings is not available. — What do you like best? The nature of the tool is very powerful. It let me watch all the missing meetings again. Especially joining a company in a remote location — What do you dislike? It would be nice if there is a gong version running on ipad or iphone...." Read more
2 years ago
User in Computer Software
"Can't complain about a thing, don't know who I would be at my job without it! — What do you like best? I like that you can tag people and write comments at every second of the call. — What do you dislike? Nothing really comes to mind, I really like both the app and the website and feel they are both user friendly and get the job done e..." Read more
2 years ago
User in Online Media
"Reviewing Sales Calls. — What do you like best? The ability to review sales calls for improving the quality of my consults and proposal meetings. — What do you dislike? Not able to see the comments from the quality assurance that goes to management. — What problems is the product solving and how is that benefiting you? The..." Read more
2 years ago
User in Computer Software
"Great insights into client interactions. — What do you like best? Once past the initial setup this is a really helpful platform to understand how you interact with clients. It's more than just a call recording software; it gives my team and me great insights into how we engage with clients, and ensures nothing slips through the cracks in your foll..." Read more
2 years ago
Seth M
"Dramatically improved performance. — What do you like best? The way it breaks down points throughout the call and categorizes everything so that going back it's easy and fast to find information etc. — What do you dislike? there isn't much I don't like. The platform so far has been great. — Recommendations to others considering t..." Read more
2 years ago
Emily W
"Easy to review and share calls, both internally and externally. — What do you like best? Gong makes it incredibly easy to go back and review my calls with customers. I can easily find places in the call that I want to look back over. As someone who is doing a lot of training with customers, it's also really simple to share all or parts of calls ba..." Read more
2 years ago
"Great to Analyze Calls. — What do you like best? I love that I can listen to calls at different speeds, see the call transcribed, see "take-aways" and key themes from the call. Having all of this synthesized is extremely helpful when reviewing how a call went and what follow-ups I need to take action on. The audio is great and the tool is very sma..." Read more
2 years ago