Capterra 
G2 User in Marketing and Advertising
Timothy G
"Love being able to shadow without having to shadow. — What do you like best? I love the fact that I can shadow at my own speed. For example, I can rewind or read the transcript. It's more helpful than being there in person. — What do you dislike? The search feature can sometimes be wonky as it pertains to sorting calls. — What pr..." Read more
2 years ago
User in Information Technology and Services
"Seriously awesome, and worth every penny! — What do you like best? the ability for me to acurately and effectively coach my team with skills based focus — What do you dislike? how some don't take advantage and use it as often — What problems are you solving with the product? What benefits have you realized? working remote..." Read more
2 years ago
User in Financial Services
"Great tool for takings notes with out taking notes. — What do you like best? Having a tool that allows you to focus on the conversation versus being distracted by taking notes. To replay the conversation and catch those details is priceless. — What do you dislike? Still learning all of the bells and whistles to Gong. If anything I wo..." Read more
2 years ago
Edgar U
"Game-chaging tool. — What do you like best? Works in so many ways! Provides valuable metrics, and insight into calls. Easy to understand where there is room for improvement. — What do you dislike? Would like it to adapt to recording regular calls, not only virtual meetings. — Recommendations to others considering the product:..." Read more
2 years ago
Jordan T
"Building better teams, client relationships and product enhancements. — What do you like best? Gong stats and ability to provide feedback among the team. — What do you dislike? There should be a favorite calls section in the library automatically. — What problems are you solving with the product? What benefits have you realized?..." Read more
2 years ago
Serena H
"So many great use cases! — What do you like best? Love the call transcription, was super helpful when onboarding in my new role Love the reminders about deals and insights — What do you dislike? sometimes the insights arent always the most accurate, but that's to be expected — Recommendations to others considering the product:..." Read more
2 years ago
Jasmine C
"Easy to use. — What do you like best? The system is easy to figure out and navigate. — What do you dislike? Sometimes there are issues with logging in — What problems are you solving with the product? What benefits have you realized? figuring out my talk track and vital information from my peers by listening to their phone..." Read more
2 years ago
User in Medical Devices
"Solid Information for Solid Decisions. — What do you like best? It's simple to use and only takes minutes to learn.The ability to read the transcript while playing.Search, Transcript, ability to create and use Filters.Easier to use and more accurate transcripts. — What do you dislike? Only the less than 100% accuracy of the transcripts..." Read more
2 years ago
David T
"David Tait's awesome experience using Gong to coach his outbound sales team. — What do you like best? Makes it super easy and effective to coach your sales reps and have your reps coach themselves as well as listen in on top performers' calls as well. — What do you dislike? Nothing except it can run a little slow and I have had issues..." Read more
2 years ago
Erin C
"Incredible Resource. — What do you like best? Gong allows me to learn from peers when re-listening to their calls, share segments of my calls to various departments within my organization for learning and product enhancement opportunities, as well as easily recall past conversations with my customers to ensure I am providing relevant and new infor..." Read more
2 years ago
User in Computer Software
"Easy to use. Helps with collaboration and strategy. — What do you like best? I've used other tools that don't record every call or the process is just a bit janky - Gong is always there, always on, and easy. Simple to share calls, snippets, and enables cross departmental collaboration. — What do you dislike? I wish the transcript was a..." Read more
2 years ago
User in Computer & Network Security
"I was a Gong Skeptic, and now I am a full fledged Gong Enthusiast. — What do you like best? I hated the idea of recording my voice and my video and my clients. And then I got over my fears. And then I fell in love with all the cool capabilities of gong. - Simplified UI for sending details to clients, calling out specific points in time - Transc..." Read more
2 years ago
User in Information Technology and Services
"Gong is Great. — What do you like best? Gong makes recording, sharing and taking notes incredibly easy. — What do you dislike? Sometimes the transcripts are off a bit but that is understandable. — What problems are you solving with the product? What benefits have you realized? Visibility of calls across our organization ha..." Read more
2 years ago
Josh J
"Game Changer. — What do you like best? Gong is key for my follow-up process and allows me to be present in the call and make sure I'm not going to miss anything we discussed + it's a great way to continue to understand where I can level up and improve. — What do you dislike? This is nitpicky, but the word-to-text dictation is sometimes..." Read more
2 years ago
Jackie T
"Gong is a lifesaver. — What do you like best? It reminds me of daily tasks I need to complete. — What do you dislike? There's nothing I don't like about Gong, I enjoy it very much — What problems are you solving with the product? What benefits have you realized? Sometimes I'm unable to find a transcript of a meeting I've h..." Read more
2 years ago
Jack R
"Amazing tool in so many ways! — What do you like best? The call analytics, the assists, the vocal breakdown/transcription, and the ability to work closely in Gong with Team Members or send info to clients from a call. — What do you dislike? A few other data points for the call would be great. I love seeing the talk ratio, longest story..." Read more
2 years ago
Paul W
"Fabulous tool for both internal and external meetings. — What do you like best? The recording capability is fabulous to share with internal teams and clients alike. It is a great reference tool for call reviews/trainings. — What do you dislike? Nothing. It's a nice, easy to use system. — Recommendations to others considering the..." Read more
2 years ago
User in Information Technology and Services
"Uninterested in Doing My Job Without It! — What do you like best? In addition to being able to go back and refresh my own memory about past calls, I love the ability to listen to calls from others in my company. This has helped clear up / prevent misunderstandings and improve the service I can provide customers by catching up on prior calls before..." Read more
2 years ago
User in Computer Software
"Since using Gong, I have never stopped recommending it. — What do you like best? As a demand generation marketer, I love that I can receive notifications whenever a prospect mentions something relative to the work I have done. For example, I get to hear our prospects talk to our salesmen about our website. That is extremely insightful. — Wha..." Read more
2 years ago
User in Financial Services
"Anyone that is in the sales or consulting business, this software is needed! — What do you like best? I love how everything is recorded and set up for you to see the amount of people percentage the prospect was talking to and how much were you. So you can see if they are interested or not. — What do you dislike? I honestly cannot say m..." Read more
2 years ago
User in Computer Software
"Gong review. — What do you like best? The quality of the calls is excellent. We here at Tackle and I personally have never had an issue with the quality of the calls. They are identical to the zoom video quality and upload immediately. — What do you dislike? Everything is going well, not exactly sure what pricing is but would definitel..." Read more
2 years ago
User in Marketing and Advertising
"Great tool which provides neat insights into your calls. — What do you like best? I like the conversation analysis of breaking the call down by topic of discussion, the transcript is pretty accurate and is helpful to read along while listenin — What do you dislike? the speech - text for the transcript could be a little more accurate so..." Read more
2 years ago
User in Marketing and Advertising
"Gong Review. — What do you like best? We can listen to our call and implement the changes as required, which will help us to make better conversation with the customer. — What do you dislike? As of now, it is only able to record and listen to inbound calls, not outbound calls — Recommendations to others considering the product:..." Read more
2 years ago
Administrator in Computer Software
"Director of Sales. — What do you like best? Seeing calls real time and being able to coach and provide feedback on the fly or post call. — What do you dislike? I can't say that there's anything i truly dislike about it. — What problems are you solving with the product? What benefits have you realized? Coaching and getting..." Read more
2 years ago
"Game Changer. — What do you like best? Gong is the best for reviewing and evaluating calls. You can easily see who was on the call, the transcript of what was said and even the % of time each person was speaking. It's helpful on an individual level and sales org level. — What do you dislike? Like any voice to text system, the transcrip..." Read more
2 years ago