Capterra 
G2 User in Computer Software
Joe E
"Gong is my sales BFF. — What do you like best? I get to immediately review what went right and wrong on a call. I can see my action items. Gong encourages me to reduce my talk track so my customer can explain what they like and want. The ease of use is awesome. I give Gong my highest rating. — What do you dislike? Many of my colleagues..." Read more
3 years ago
Bryson H
"Great tool for compliance. — What do you like best? Keeps me accountable to have the best quality compliance — What do you dislike? None, this tool is incredible. I've never had anything like this before. — What problems are you solving with the product? What benefits have you realized? Getting to listen to my calls quickl..." Read more
3 years ago
Michele K
"Gong Review. — What do you like best? I like how easy it is to implement and the transcript tracking. — What do you dislike? Its hard to turn off sometimes and some clients don't like the pop up let them know they are being recorded, its alittle overbearing. — What problems are you solving with the product? What benefits have yo..." Read more
3 years ago
Consultant in Marketing and Advertising
"Great Tool for Sales. — What do you like best? I love the caption display which is helpful when you're not sure what the client said. — What do you dislike? I don't dislike anything at this time.I think it has a lot of good features currently. — Recommendations to others considering the product: To practice using it and tak..." Read more
3 years ago
Administrator in Professional Training & Coaching
"Great sales enablement tool. — What do you like best? Accurate timestamps and makes it really. — What do you dislike? easy to organize calls for training purposes — What problems are you solving with the product? What benefits have you realized? Internal training content and transparency into calls. Solves for those both."
3 years ago
Consultant in Information Technology and Services
"Essential to workflow. — What do you like best? I like that I do not have to set up the gong for every call and it does it automatically. — What do you dislike? The things that I dislike is that sometimes it does not select the correct words that were said in the video within the transcript. — What problems are you solving with t..." Read more
3 years ago
User in Accounting
"Great software to track leads, interactions, and record meetings. — What do you like best? As a Sales Engineer who can't be on all discovery calls with my account exec, I love how efficiently you can skip between speakers on the recording and speed it up/down so I can efficiently get the information I need. — What do you dislike? The t..." Read more
3 years ago
Kabir Ahmed K
"Very handy call analysis tool. — What do you like best? It just doesn't provide the call recording, rather it provides breakdowns and analysis of the call. At the same time when each call recording is availy, it shows the talk ratio and audio transcript too. — What do you dislike? Sometimes the break downs of the call segments are bot..." Read more
3 years ago
Dan I
"Dan's Gong Review. — What do you like best? The fact that I can listen to my own calls. — What do you dislike? Sometimes it can be difficult to locate a call for my team. — What problems are you solving with the product? What benefits have you realized? I am improving my sales skills by listening to other reps sales calls...." Read more
3 years ago
Shaun F
"Record, Review, Improve! — What do you like best? I really enjoy that it captures the talking times of both parties to show who is doing the talking when I engage with customers — What do you dislike? I really have yet to find much that I don't like about this product — What problems are you solving with the product? What benefi..." Read more
3 years ago
David R
"Incredible Tool for Video Sharing and Recording. — What do you like best? The ability to find separate parts of the call and have it transcribed. Also the ability to share Zoom conference calls within the company. — What do you dislike? I feel the transcribing could be a little bit better it's still pretty good but sometimes messes up..." Read more
3 years ago
Peony S
"Best digital note taker. — What do you like best? I work remote and zoom a lot of meetings. Gong is helpful to provide a visual and transcript recording to share with customers and review call. — What do you dislike? Some customers are uncomfortable being recorded. — What problems are you solving with the product? What benefits..." Read more
3 years ago
User in Information Technology and Services
"Gong has it all! — What do you like best? - The ability to speed up watching callbacks- transcripts- seeing who is talking when-grouping of certain clients timeline — What do you dislike? - UI somewhat hard to find what I need on first search — What problems are you solving with the product? What benefits have you realized?..." Read more
3 years ago
Manisha R
"It's one of the best actionable integrated platforms I've used so far. — What do you like best? I like how it captures and analyses customer interaction across different industries. This is extremely helpful while on a call with the customer, as it highlights the risks and opportunities. It is very easy to use and incredibly transparent. It's our..." Read more
3 years ago
Lauren M
"Time Saving. — What do you like best? The ability to search words! It saves me time from having to listen to the whole thing or skip through to try to find a specific topic. It is pretty accurate too. — What do you dislike? The search of words could still be improved. I don't use the deals feature, but that is because I am not in sales..." Read more
3 years ago
User in Marketing and Advertising
"Incredibly Useful tool! — What do you like best? I love the transcribe feature as well as the "action items" after a call. When you work with a ton of clients, this comes in handy to make sure you are closing all gaps on the next steps and not leaving anything out! — What do you dislike? The transcribe feature doesnt always pick up exa..." Read more
3 years ago
User in Market Research
"Habit Buster! — What do you like best? Gong has helped me to understand my verbal habits (filler words, word overuse, etc.) and adjust accordingly with each client call. — What do you dislike? The annotation isn't always very accurate. — What problems are you solving with the product? What benefits have you realized? Solvi..." Read more
3 years ago
User in Computer Software
"Incredible Sales Tool. — What do you like best? Ease of use, instant feedback, AI based transcript and auto-sent next steps after a call are all extremely valuable both from closing deals and for constant training and feedback. — What do you dislike? The transcript feature seems to need some work. Sometimes the words do not properly ma..." Read more
3 years ago
User in Computer Software
"Great tool to simplify your sales calls! — What do you like best? Ability to review each element of my sales call. I can skip to times when I'm speaking, or when someone else is speaking, and can visually see who is dominating that conversation. — What do you dislike? I do think its a bit awkward when someone joins the call and asks wh..." Read more
3 years ago
User in Business Supplies and Equipment
"User-friendly coaching tool. — What do you like best? The insights and the feedback tool are really effective — What do you dislike? There is not much that I dislike about Gong — What problems are you solving with the product? What benefits have you realized? knowing the talk ratio is extremely helpful moving forward with..." Read more
3 years ago
Administrator in Marketing and Advertising
"Talent Development Partner. — What do you like best? The ability to section calls based on topics in order to create libraries for learning and shared best practices for success. — What do you dislike? I can't think of anything that I really dislike, but some additional features would be helpful such as maybe having a bot that flags or..." Read more
3 years ago
User in Hospital & Health Care
"Gong helps me hone my cold calling skills. — What do you like best? Listening to other team members' calls is great — What do you dislike? Wish the transcription was better sometimes — What problems are you solving with the product? What benefits have you realized? I've realized that I can listen to sales calls and gain mo..." Read more
3 years ago
User in Financial Services
"cd. — What do you like best? listening speed features and listening back to the call — What do you dislike? a bit clunky to use, transcript isn't best — What problems are you solving with the product? What benefits have you realized? listening to myself I know I need to read script more"
3 years ago
Consultant in Consumer Services
"Really amazing tool & give you a grasp of getting better insights with your business. — What do you like best? the customizability of trackers, custom dictionary — What do you dislike? inaccurate capture or words. need to massage data manually — What problems are you solving with the product? What benefits have you realized?..." Read more
3 years ago
"Easy recording and pretty good transcriptions. — What do you like best? The transcriptions are super helpful, you get it separated by speaker and can even use the search to find what you are looking for. The mail reports also help to have a good overview of what topics are going on with your team. — What do you dislike? There is not mu..." Read more
3 years ago