Capterra 
G2 User in Internet
Jesse A
"The Most Powerful Sales Tool On Planet Earth. — What do you like best? My bosses have proclaimed to me over and over that Gong is the most powerful sales tool on planet earth. Its like their mantra. It is truly a great tool to help your sales team improve their skills and get better everyday. I love it and I tend to agree with them. Gong is huge-..." Read more
3 years ago
User in Computer Software
"Gong is great. — What do you like best? I like being able to go back and review my own sales calls, as well as view other calls from coworkers so I can learn more information about customer questions. — What do you dislike? The interruptive call recording for training purposes. I understand why you use it, it is not a pleasant soundin..." Read more
3 years ago
User in Information Technology and Services
"One of my favorite tools! — What do you like best? I love that I can go back and review my calls to ensure I didn't miss or forget anything. Or if I was unable to attend a live call, I can review it later. Gong has also been an excellent teaching tool for me and my colleagues. — What do you dislike? I can't think of anything that I w..." Read more
3 years ago
User in Hospital & Health Care
"Gong is the main resource we use to review our past calls to improve our performance. — What do you like best? Gong is the best follow up tool in our company because we can use it to rate our calls and help us better to assist our callers and listening to our own calls helps us to improve our delivery to our customers — What do you dislike?..." Read more
3 years ago
David F
"The system you never knew you needed. — What do you like best? How far you can drill down to find specific words in calls to locate what you're looking for. — What do you dislike? It's overwhelming at first but that goes away in time. — What problems are you solving with the product? What benefits have you realized? If cer..." Read more
3 years ago
Bridgette R
"Gong Review. — What do you like best? There are so many things to use in Gong for your team like scorecards, keywords, call coaching and more things I don't even know about. Plus, their team is extremely helpful and so nice! I was able to hop on a video call with Melissa and she shared so many useful tools. — What do you dislike? I wou..." Read more
3 years ago
User in Information Technology and Services
"Great for calls. — What do you like best? Love that it analyses the call and shows what is done well and what needs improving. — What do you dislike? The transcript is usually very off and quite different from what is being said. — What problems are you solving with the product? What benefits have you realized? I've cut do..." Read more
3 years ago
Mitchell L
"Gong is the best way to log sales calls and interactions as a company-wide resource. — What do you like best? I love the filter and search capabilities that make it super simple to find calls that match the needs of your initiative. Especially being able to search by term or specific keyword. — What do you dislike? Not much to dislike...." Read more
3 years ago
User in Computer Software
"Can be very useful should you have a single product. — What do you like best? Gong is very visual and this makes it user friendly, also good at tracking activity and reminders — What do you dislike? This is limited to a single product if you have multiple opportunities for a single client it cannot distinguish the activity specific to..." Read more
3 years ago
User in Computer Software
"Very helpful tool. — What do you like best? I like that the tool creates a pretty accurate transcript of my calls. I no longer have to worry about taking notes--I can instead listen closely to dig deeper. — What do you dislike? I don't think I have any dislikes at this time. — What problems are you solving with the product? What..." Read more
3 years ago
Renée O
"Can't live without Gong. — What do you like best? Gong's product is easy to use and it serves a variety of important use cases for our team. First and foremost, it allows our team to get insight into our pipelines and quickly spot deals that might not be on track so we can respond and get ahead. Second, it allows us to more quickly onboard new emp..." Read more
3 years ago
Dan C
"Your Company's Secret Weapon. — What do you like best? The ability for colleagues to gain the insights to do their jobs more effectively and efficiently has never existed in one tool in the last 25 years. — What do you dislike? When I find something, I'll let you know. — What problems are you solving with the product? What benef..." Read more
3 years ago
User in Computer Software
"Gong helped me become an effective Sales Rep in no time. — What do you like best? I love being able to review my calls with my manager and find areas of improvement that can drive more sales to close — What do you dislike? Nothing at all the product is great and I love using it. — What problems are you solving with the product?..." Read more
3 years ago
Bob M
"Account Executive. — What do you like best? The fact that it records all of our meetings automatically but doesn't feel intrusive during the call itself — What do you dislike? The transcription at times can be a bit off but that is to be expected. For the most part it works fine. — What problems are you solving with the product?..." Read more
3 years ago
Ben P
"Love Gong. — What do you like best? I love the SFDC plugin as all of the info you need on deals is in one spot and if you update in Gong it updates in SFDC. I also love the ability to go back and review previous deals. Another function that is helpful is the deals tab which gives suggestions and lets you know what is missing from a sales standpo..." Read more
3 years ago
Nicoll P
"My Go To! — What do you like best? I love being able to listen to calls to get a better idea on what works with the best SDRs and then I incorporate what is working and what sounds the most comfortable. — What do you dislike? How I have so much more to learn haha! I really love the platform. I don't know of anything that you guys haven..." Read more
3 years ago
User in Accounting
"Great feature for calls recorded. — What do you like best? The ability to view calls, and review content — What do you dislike? not anything that I can tell right now, all is good with this app. — Recommendations to others considering the product: not any at this time — What problems are you solving with the product?..." Read more
3 years ago
User in Marketing and Advertising
"Gong review. — What do you like best? the fact that we can use hashtags to be able to have team members self identify for themselves where they have good calls or bad calls. Gives a lot of insights for team members to be able to use — What do you dislike? Not as live as it could be, as well as it's not picking up every call that we're..." Read more
3 years ago
Lindsay M.
Customer Success Manager, Lever
"I use Gong on a daily basis to re-listen to not only my calls, but also previous customer calls other reps have run. It's very helpful for providing additional context if any notes are missing from Salesforce. Highly recomend!"
3 years ago
User in Computer Software
"Gong always delivers insights. — What do you like best? -Ease of use -Keywords that tell me about opportunities and challenges -Timeline of activities is really well done -Ability to easily share snippets with other teams and customers. — What do you dislike? There is a lot of noise in the data. If there are ways to cut through that..." Read more
3 years ago
Travis Y
"Makes Everyday Easier with Customers and the Team. — What do you like best? All the features are amazing. The ability to share clips is great. I like that you can expire a video link with a customer too. Adds urgency. Transcript is something I use often. Being able to go in and just search for something that was said helps a lot and saves time to..." Read more
3 years ago
Eric T
"Excellent Tool. — What do you like best? Gong is very intuitive when it comes to daily tasks & making the sales process more efficient. It allows for more focus on the prospect & continues to impress with the smart features throughout the dashboard. — What do you dislike? Some of the smaller details based on preference as I continue to..." Read more
3 years ago
Victor J
"Call Listening. — What do you like best? I like that i can listen to different cal — What do you dislike? I dont like too much the clicking to get information b ut other than that, its great. — What problems are you solving with the product? What benefits have you realized? Were able to help improve the sales skills with p..." Read more
3 years ago
Administrator in Information Technology and Services
"Love gong! — What do you like best? We love gong's assist feature to remind us of our next steps after each call. — What do you dislike? I would like Gong to have more features for the customer success team. They are phenomenal with the sales features! — What problems are you solving with the product? What benefits have you real..." Read more
3 years ago
"Gong is invaluable tool for Product Management to see customer-facing side of business. — What do you like best? Keyword search to find relevant calls just works. — What do you dislike? I can't say that I dislike anything so far. It serves the need. — What problems are you solving with the product? What benefits have you realize..." Read more
3 years ago