Capterra 
G2 
Lucas M
Justin T
"Gong is great for your Sales call//training needs. — What do you like best? I like the dashboard view of Gong. It is easy to navigate between your own calls and calls from other team members. It is also helpful seeing the associated deal amount on the calls that are attached to specific deals. — What do you dislike? I don't think I am..." Read more
3 years ago
User in Information Technology and Services
"love being able to listen back to my calls. — What do you like best? love being able to listen back to my calls. Gong has a fantastic algorithm to tell you what works and what doesn't work. the fact that it transcribes each call is a game changer. Also they have fantastic articles. — What do you dislike? I would like it if I could list..." Read more
3 years ago
Kristen M
"Gong is a Necessary Tool for Customer Success Managers. — What do you like best? Gong's seamless integration with our internal CRM and Gong's ability to automatically create eye-openeing stats based on call patterns. — What do you dislike? No downsides to using Gong unless you don't like have immediate access to transcribed calls and a..." Read more
3 years ago
User in Computer Software
"Gong makes it easier to review past calls. — What do you like best? tagging capabilities for each speaker and screen sharing — What do you dislike? sometimes tagging (speaker) is inaccurate and shows the wrong speaker — What problems are you solving with the product? What benefits have you realized? Call recording and post..." Read more
3 years ago
Consultant in Marketing and Advertising
"CSM. — What do you like best? Granular filters provided to find presentations — What do you dislike? the video image is quite small when scrolling through the recent calls — What problems are you solving with the product? What benefits have you realized? taking notes during meetings is too challenging so gong has really as..." Read more
3 years ago
User in Computer Software
"Great software for recording and managing calls. — What do you like best? I love how easy it is to get Gong on calls to record them and then view and organize those recordings after the fact. — What do you dislike? I wish it was easier to track quotes in the tool! We would love a quote management system and Gong doesn't seem to quite b..." Read more
3 years ago
Puneet G
"Awesome software for call recordings, analytics, etc. — What do you like best? Call analytics is the best feature. I also like the feature where I can see who is speaking where so as to directly jump to that point. Really good software for all call needs. — What do you dislike? Nothing in particular. Training and support can be enhance..." Read more
3 years ago
Kiran O
"Gong for successful customer conversations. — What do you like best? The trackers are the best as they allow you to modify the power words you use and thus create better customer convo. — What do you dislike? The fact that there isn't a "most used keyword during a period" feature and also that the transcription is not great — Wha..." Read more
3 years ago
Robert M
"Business Development Representative. — What do you like best? My favorite Gong feature is the ability to search through videos using just text to find exactly what information I am looking for. This has helped me learn from my Account Executives in a more efficient way. — What do you dislike? The only downside I can think of from my pe..." Read more
3 years ago
Joseph L
"Really good tool. — What do you like best? Gong is great to review your calls, looking for ways to improve your pitch. I love the stats that it gives, such as talk ratio, etc. Also great as an alternative to some Salesforce proccesses — What do you dislike? There's not much I don't like. Sometimes the integration with zoom doesn't get..." Read more
3 years ago
User in Information Technology and Services
"Great tool for Sales Managers and Sales Teams. — What do you like best? I like the call recording and recording to transcript feature best. — What do you dislike? There's nothing I dislike at this moment about Gong. — What problems are you solving with the product? What benefits have you realized? How much reps vs prospect..." Read more
3 years ago
User in Computer Software
"Gong is lit. — What do you like best? Gong is so wildly advanced its an amazing tool to have access to and not only helps me be better just on my own but allows my coworkers to give me feedback in a timely manner! — What do you dislike? Ohhh dislike... Hmmm - the transcribing can be a little wonky sometimes but it also is able to trans..." Read more
3 years ago
User in Computer Software
"Failure to Success. — What do you like best? I like being able to learn from my past calls to see what I can do better, I also like the transcript a lot. — What do you dislike? Not anything necessarily that I dislike; I would, however, like better audio quality. — What problems are you solving with the product? What benefits hav..." Read more
3 years ago
User in Computer Software
"easy. — What do you like best? The feature I like the most about gong is the transcript. — What do you dislike? It usually takes a long time for a call to upload — What problems are you solving with the product? What benefits have you realized? Self-learning, and I can learn from my past calls and collegescalls . furthermo..." Read more
3 years ago
Ben C
"I recommend Gong every chance I get. — What do you like best? As an Individual contributor, gong allows me to be present in conversations rather than distracting myself from the conversation by taking detailed notes. I can always go back to the gong recording and find key conversation pieces using keywords or the transcript. As a sales leader, gon..." Read more
3 years ago
Melissa C
"Great software for call recordings. — What do you like best? I like that the recordings are there within a short amount of time after the call. It also highlights who is on the call and speaking. — What do you dislike? There is nothing I dislike on this product. — What problems are you solving with the product? What benefits hav..." Read more
3 years ago
Ukot U
"Great Tool Overall! — What do you like best? The ability to review calls asynchronously; the reminders pre- and post- calls; the coaching from the software as well the capability for team leads to provide their comments on calls for further rep coaching — What do you dislike? Not much I dislike about Gong. It's a valuable product. ..." Read more
3 years ago
Lois G
"Able to gage how effectively new hires are progressing. — What do you like best? Gong has been instrumental in being able to monitor effectively how my new hires in training are progressing and get acclimated in their talk tracks and comfortability level with products and services. Quickly identifies gaps and where I should most effectively spend..." Read more
3 years ago
User in Insurance
"The best sales knowledge tool. — What do you like best? Gong sends a daily email letting me know my upcoming calls so I'm on top of my game. — What do you dislike? I don't dislike anything - Gong has truly thought of everything — What problems are you solving with the product? What benefits have you realized? I have a terr..." Read more
3 years ago
Mark S
"I find Gong very useful. — What do you like best? To be able to listen in on calls that I did not attend and scroll thru to specific parts of the conversation. — What do you dislike? I can't think of anything so far, it does everything I need. — What problems are you solving with the product? What benefits have you realized?..." Read more
3 years ago
User in Computer Software
"Very efficient. — What do you like best? Saves me time, serves as a note taker and reminder for all things follow up — What do you dislike? finding older calls can be a bit challenging — What problems are you solving with the product? What benefits have you realized? saves me time. I can be more focused on the call, as opp..." Read more
3 years ago
User in Staffing and Recruiting
"Great Training Tool. — What do you like best? I really like how easy Gong has made my onboarding at my new job. It's great to have access to recordings of my team members calls and my own calls to continue to grow my skillset! — What do you dislike? Nothing yet. If anything, the only thing I can think of is the "announcement" at the st..." Read more
3 years ago
Naina T
"Favorite tool for my job. — What do you like best? Gong is very easy to use and has a nice interface. I mainly use it to send calls to my clients and to review my notes and action items internally. — What do you dislike? Sometimes the script of the recording is a little buggy, and does not capture accurate dialogue. — Recommendat..." Read more
3 years ago
User in Information Technology and Services
"This is the best coaching tool for remote sales teams. — What do you like best? Having a library of calls to quickly onboard new talent into the business and timely sales call coaching — What do you dislike? I have not run into anything yet that I do not like — What problems are you solving with the product? What benefits have y..." Read more
3 years ago
"A must-have. — What do you like best? Gong has made my onboarding so easy and impactful. Being able to be caught up to speed on the happenings of all the accounts I was inheriting is immensely beneficial to both me and my customers. Additionally being able to get both AI, peer, manager, and self feedback is fantastic. — What do you dislike?..." Read more
3 years ago