Capterra 
G2 User in Marketing and Advertising
Administrator in Computer Software
"Great call recording tool. — What do you like best? The AI used to transcribe calls and flag content makes it easy to find relevant parts of calls and track topics discussed. This is useful in reporting and analytics. — What do you dislike? The visualforce page for Salesforce isn't very customizable; the component is not collapsable an..." Read more
3 years ago
User in Information Technology and Services
"Amazing tool! — What do you like best? Ability to review past calls is amazing for both Account Executives looking to gain more information from SDR meetings or for SDRs to hone in on skills as a new hire. Super valuable in many facets. — What do you dislike? I think Gong could benefit from an improved search function, seems like it do..." Read more
3 years ago
Vanessa G
"A consistently positive experience. — What do you like best? I love that I can focus on the client in my meetings and go back to thoroughly review the call to create my follow-up. It's an invaluable asset in the world of sales. — What do you dislike? There's nothing I dislike about Gong. It's user friendly and simple to use. — Wh..." Read more
3 years ago
Consultant in Transportation/Trucking/Railroad
"Great tool to keep track of sales! — What do you like best? tracking for keeping up with sales and clients as well as the ability to leave notes — What do you dislike? There isnt much I dont dislike, it has been a useful tool ulimately — What problems are you solving with the product? What benefits have you realized? how t..." Read more
3 years ago
User in Computer Software
"Great tool! — What do you like best? The way that Gong acts as a learning and educational tool. It is great for when new employees want quicker and more efficient learning, since it allows you to observe both best and less good, examples, of how to conduct yourself during meetings with clients. The algorithm is also quite impressive. — What..." Read more
3 years ago
Lauren R
"Account Executive. — What do you like best? Listening to my colleagues' calls for training purposes. It is so helpful to be able to search specific words in the transcript and read the transcript — What do you dislike? Understanding which filters I need to use to find the calls I want. There are many options. Not so much of a dislike,..." Read more
3 years ago
Rodney D
"Gong is an amazing tool that all call centers need to use! — What do you like best? The feedback portion of Gong is the best part of Gong! It allows you to have interactive feedback with your coach and teammates on aspects of calls. The calls that are recorded come to your email for you to quickly access and review firsthand. — What do you d..." Read more
3 years ago
Gavin W
"Gong is a invaluable tool throughout the sales process! — What do you like best? The ability to quickly search for calls by tag, opportunity, or attendees...and how it seamlessly integrates with Zoom. — What do you dislike? Honestly, nothing. I admittedly haven't used some of the more advanced features, but for what I use it for, it's..." Read more
3 years ago
David F
"Absolutely fantastic asset. — What do you like best? Absolutely fantastic asset allowing you to listen to not only your own calls but the calls of top performing sales reps, enabling you to constantly hone your own skills. — What do you dislike? Now and then seems to mismatch the names of the callers — What problems are you solvi..." Read more
3 years ago
User in Information Technology and Services
"Great app. — What do you like best? Seeing the transcript and the clear visual about who is speaking (and skip around accordingly) are great. — What do you dislike? Not many. Perhaps the mobile implementation could use some work. — What problems are you solving with the product? What benefits have you realized? I use it pr..." Read more
3 years ago
Taylor D
"Helpful competitive insights. — What do you like best? I use Gong for competitive tracking which helps guage the threat level. If we are coming up against a competitor consistently then we know we have to pay more attention going forward. — What do you dislike? It could be smarter in searching for terms. When I search for a competitor..." Read more
3 years ago
Mary A
"A tool to unlock alignment between departments. — What do you like best? I am in marketing, so I don't have very many client/prospect-facing calls. However, our team uses Gong and it is immensely valuable for me to be able to go through calls and tune into what real people who use our product or are considering becoming a customer think, say, and..." Read more
3 years ago
User in Hospital & Health Care
"Super helpful for learning a new postion. — What do you like best? I like that I can search keywords and locate recordings that are helpful for me to learn my new sales roles. I also like that I can print the transcripts to create my scripts. — What do you dislike? The word recognition could be a little stronger, I think. We have a lot..." Read more
3 years ago
Anton S
"Powerful coaching tool. — What do you like best? Gong has helped me coach and train sales professionals more efficiently and in a more structured way. Gong has helped my teams share learnings (both successes and failures). Furthermore, I use Gong to help with customer calls that need to be transcribed and used for quality check-in. — What do..." Read more
3 years ago
Michael H
"A wonderful, impactful sales tool. — What do you like best? Pipeline management is a breeze with Gong, also really appreciate the data-driven metrics that they provide. The call analysis AI is top-tier. I am so pleased so far and can't wait to continue to find more features and tools impactful to my role — What do you dislike? The call..." Read more
3 years ago
User in Marketing and Advertising
"Great resource for someone training. — What do you like best? I like that you can search a keyword and find a conversation that applies to that word. It is also very help that you can filter the conversations by host and client. — What do you dislike? Have had no bad experiences yet while using. Thus far, it has been nothing but helpfu..." Read more
3 years ago
User in Computer Software
"Incredible Platform. — What do you like best? The trackers and analytics are the best part of Gong. It's helped me refine my sales process and get insight into where I'm strongest and where I need more work during my calls with prospects. — What do you dislike? The call transcriptions are off fairly often, not in any significant way, b..." Read more
3 years ago
User in Information Technology and Services
"Absolutely love how easy to use Gong is. — What do you like best? Mobile app: love that it picks up where I was on the desktop version — What do you dislike? Hate that I cant highlight a snippet and send it - its too much back and forth to get the timing right — What problems are you solving with the product? What benefits have..." Read more
3 years ago
User in Information Services
"Gong is a Very Powerful Sales Tool. — What do you like best? I like that I can go back to every call and re-listen to them so that I am not missing anything. — What do you dislike? I don't dislike anything. Nothing is missing, based on my current usage. — What problems are you solving with the product? What benefits have you rea..." Read more
3 years ago
Bailey C
"Knows your deals better than you. — What do you like best? Gong records all of my meetings and client interactions. When I've got a busy day I can go back and reference important follow-up tasks, and customer points of interest. — What do you dislike? I really love Gong! Right now I'm not sure what else I would add. Salesloft integrat..." Read more
3 years ago
Danielle G
"Gong has been the most valuable tool during my onboarding period. — What do you like best? Gong has been the most valuable tool during my onboarding period. I wish every company used this - especially in a sales role it's so important to know the in's and out's of every account and Gong has allowed me to get ahold of the small details not captured..." Read more
3 years ago
Consultant in Computer Software
"Gong is a gamechanger. — What do you like best? recording calls, snippets, copy transcripts to notes for review — What do you dislike? time to process recording. having to uplo — What problems are you solving with the product? What benefits have you realized? ability to review calls, and take notes"
3 years ago
User in Computer Software
"Really useful. — What do you like best? Really useful way to recap meetings in a very detailed way. — What do you dislike? Nothing specifically at the moment for me — What problems are you solving with the product? What benefits have you realized? The graphs about the speakers are really useful"
3 years ago
Andrea A
"Accelerating my onboarding. — What do you like best? I use Gong videos to review how experienced colleagues position our offerings and what are the most frequent questions from prospects. I like the possibility to skip intro parts of the call and focus on the qualification and q&a. I also like the feature to fast forward to the speaker I want to h..." Read more
3 years ago
"Account Executive. — What do you like best? I love the transcipt feature so I can look back on info the client provided. I also love that I'm able to send snippets, its great to show off my convos to my manager. — What do you dislike? I don't like that everyone has access to our personal calls. I would like if you had all our calls loc..." Read more
3 years ago