Capterra 
G2 
Malena G.
Danielle T.
". — What do you like best about Gong?I like that I can be more engaged with my customer conversations instead of worrying about typing notes while communicating. Once the meeting is completed I have action items captured and summaries to create the notes I need. I also like the "Generate follow-up email" which shaves additional time from myself w..." Read more
3 months ago
Dana F.
". — What do you like best about Gong?Call review with transcription that can easily locate points to review in a call. — What do you dislike about Gong?Easier way to search user call recording. — What problems is Gong solving and how is that benefiting you?Made it easy to maintain quality and effecient call."
3 months ago
Chinyere I.
". — What do you like best about Gong?I love the fact that i can simply focus on conversing with my customers without trying to take notes. Knowing that Gong would have a summary of my call and the call transcript, saves me time and so much brain power. Now with the added AI ask me asnything feature, I can dive into any aspect of my call and get c..." Read more
3 months ago
Verified User in Computer Software
". — What do you like best about Gong?The note taker and recordings are fanstastic. — What do you dislike about Gong?Harder to update names and info that doesn't get recorded properly — What problems is Gong solving and how is that benefiting you?Freeing me up during calls so I don't have to take copius notes, as the note..." Read more
3 months ago
Sam S.
". — What do you like best about Gong?How easy it is to use, Salesforce connection easy to establish and maintain, excellent CSM, drives real value and ROI. — What do you dislike about Gong?Not much, it's a great product, good value — What problems is Gong solving and how is that benefiting you?Helping us understand what'..." Read more
3 months ago
Verified User in Computer Software
". — What do you like best about Gong?Gong implementation was straightforward and quick. Integrating with Hubspot, Google Workspace, and Zoom was pain-free. Training and after-sales support gave us everything we needed to get the most out of the system. Our sales team uses it daily to find information lost in call transcriptions and training. Sear..." Read more
3 months ago
Verified User in Computer Software
". — What do you like best about Gong?My team really likes the gong AI summary feature to develop meeting action items. It streamlines their workday. — What do you dislike about Gong?It's a premium offering and it's priced as such. There are several alternatives out that are much cheaper. Quality is great, but may not be affordable fo..." Read more
3 months ago
Erica E.
". — What do you like best about Gong?The AI Features - Meeting Recap, Follow-up etc. — What do you dislike about Gong?I think Gong is great and ahead of it's competitors — What problems is Gong solving and how is that benefiting you?Saving time with notes and follow ups with customers."
3 months ago
Verified User in Computer Software
". — What do you like best about Gong?It gives me a holisitic understanding of customer and prospect feedback. Call summaries are incredibly helpful in quickly digesting feedback and taking action. — What do you dislike about Gong?Need to continue to develop gen-AI features that support broader use cases. — What problems..." Read more
3 months ago
Verified User in Logistics and Supply Chain
". — What do you like best about Gong?Great ability to fast forward and rewatch pieces of calls. Highly useful for edcucating sales people and getting up to speed on who on the team is doing well or poorly in terms of client features. — What do you dislike about Gong?It's hard to know where to look - I'd love some form of tooling that..." Read more
3 months ago
Verified User in Computer & Network Security
". — What do you like best about Gong?Ease of use to navigate the settings and admin configurations — What do you dislike about Gong?I think the user management settings are a little confusing on what a user needs/doesn't need for certain features to be available to them. — What problems is Gong solving and how is that be..." Read more
3 months ago
Verified User in Hospital & Health Care
". — What do you like best about Gong?Our CSM has been incredible with our continued education of the product, showing us new features, working with our teams to ensure we're getting the most out of the tool, etc. Gong's AI also seems to be some of the best among the vendors that we use. Ask Anything has been really helpful for quickly finding spe..." Read more
3 months ago
Verified User in Computer Software
". — What do you like best about Gong?Searching for keywords in Gong helps us quickly find examples that aids our ICP analysis and learn where we're winning or falling short. Sharing snippets has become a part of our culture as well - we can show ah ha moments to the entire company easily. — What do you dislike about Gong?Some UI co..." Read more
3 months ago
Verified User in Computer Software
". — What do you like best about Gong?Gong has many native integrations with CRM, video conferencing, and other solutions to seamlessly analyze transcriptions and uses AI to summarize and highlight important aspects of prospect and customer interactions. — What do you dislike about Gong?Gong has recently launched their Engage platform..." Read more
3 months ago
Verified User in Computer Software
". — What do you like best about Gong?Gong is very simple to use and produces great data. We use this data to understand how our sales process is functioning, which deals we win and why, and many other use cases. Gong also does a great job innovating with their product. They have done a great job at incorporating AI capabilities into their product..." Read more
3 months ago
Verified User in Marketing and Advertising
". — What do you like best about Gong?You can gain insight on your GTM process as well as tweak key aspects of that process right in the same tool. No more jumping between outreach to salesforce to gong to salesforce etc. — What do you dislike about Gong?Good enough at a lot of stuff - but at the enterprise end some of the features ne..." Read more
3 months ago
Verified User in Translation and Localization
". — What do you like best about Gong?Transcribing feature, key words through smart tracker — What do you dislike about Gong?Unable to combine snippets after recording — What problems is Gong solving and how is that benefiting you?Assisting with representatives with being able to measure and monitor their interactions wit..." Read more
3 months ago
Verified User in Market Research
". — What do you like best about Gong?Gong's automatic transcriptions and trackers have been a game changer in our ability to coach our reps on improving/tracking adoption of new initiatives. Very easy and intuitive. — What do you dislike about Gong?Poor integration with Microsoft Teams, not as easy since you have to deal with third p..." Read more
3 months ago
Verified User in Technology and ServicesInformation
". — What do you like best about Gong?Learning Gong has been really easy and straightforward, the university courses are well paced and easily understood. — What do you dislike about Gong?Not enough filtering options, some of the setup in administration has not been streamlined, so I've had to get creative in re-assinging reps who are..." Read more
3 months ago
Tien S.
". — What do you like best about Gong?I like Gong's Pipeline view & the Forecast feature, very helpful. — What do you dislike about Gong?If MEDDPICC was customizable it'd be great. — What problems is Gong solving and how is that benefiting you?Gong helps present us with the pipeline view which is great for forecasting."
3 months ago
Zoe H.
". — What do you like best about Gong?Ability to capture voice of the customer across the entire customer journey — What do you dislike about Gong?It would be helpful to have greater reporting capabilities in the platform / integration power between Gong and HubSpot — What problems is Gong solving and how is that benefiti..." Read more
3 months ago
Verified User in Financial Services
". — What do you like best about Gong?The dealboards and conversational recording tools in Gong allowed us to have such transparency into what our employees are running into on a day to day basis. It has been a game changer for our team from where we were at — What do you dislike about Gong?The only thing I would say I dislike about G..." Read more
3 months ago
Jessica B.
". — What do you like best about Gong?Gong is a super robust tool that can we extremely helpful and intative for even the most basic of use cases. The ability for the whole company to listen to calls and gain actionable insights is invaulable. THeir custoemr support is great too, extremely helpful. — What do you dislike about Gong?As..." Read more
3 months ago
Luis I.
". — What do you like best about Gong?The visibility and wide range of customizations to have all of the data we need with an ease to automate. — What do you dislike about Gong?Maybe the learning curve it took (at least for us) and the required allignment we needed (2-3 months). — What problems is Gong solving and how is..." Read more
3 months ago
". — What do you like best about Gong?At the beginning, I was reluctant to have my meetings recorded, but now I don't want to have a meeting without Gong. It allows to review any detail from the call that I may have missed also share it with other team members who are following the negotiation. As it's transcripted, it helps to go straight to the..." Read more
3 months ago