Capterra 
G2 
994 reviews
4.5/5 average rating
Giovanni L.
Supervisor, The YMCA of Greater Vancouver
Verified Reviewer
"I had to use this for my volunteer work that I was doing (online) and had to use this for the better part of a year. I liked being able to schedule my shifts online, this service made it really convenient."
5 years ago
Chantalle E.
Customer Experience Advocate / Quality Assurance, Elfster
"The scheduling feature was great. I manage a team of 16 seasonal workers across multiple time zones. They could enter their availability in their own time zone and I saw it in mine. Having WIW let me know when people weren't available really reduced the schedule changes once it was published."
5 years ago
Verified Reviewer
"Use of mobile app for clock in/clock out, take lunch feature."
5 years ago
Brittany K.
Owner, Mid South Chiropractic
"I would recommend this product for a small business. I believe the product would be best if you were willing to pay for the highest package. Seems very-well set up for a restaurant-type of business (not what I have). It has made my scheduling easier, although it took me a long time to figure out how to use it."
5 years ago
Verified Reviewer
"I introduced When I Work in my cafe as a manager and received heaps of compliments on how easy it was to use and the efficiency it brought within the team. I have found it as a blessing in a busy environment and team members with different hours."
5 years ago
Jeff C.
Marketing Manager, The Village Inn
"Great support, awesome product. Perfect option for restaurants looking to get organized. My agency was recently hired by a Hospitality Group to set up their website, media, hiring program, scheduling etc. We work almost exclusively with restaurants and I'm very familiar with all the different scheduling platforms out there like 7 Shifts and Hot Schedules. I..." Read more
5 years ago
Cathy P.
General Manager, YMCA
"When I Work has made scheduling our part-time staff a breeze! It also allows us to share important information with our part -time staff all in one place."
5 years ago
Verified Reviewer
"Works great for simple scheduling. Try it before you put money into this if you have complex scheduling. This software is user friendly and it is not difficult to use. The software is able to use my current contacts which saves A LOT of time."
5 years ago
Jill K.
Content Manager, Healthy Environmental
"We used When I Work for the time tracking software, which served us well for a while. This software would be a great fit for someone hoping to increase accountability."
5 years ago
Verified Reviewer
"This app allows our business to run and is an important piece of our administrative efforts. We use this app to communicate directly with our staff (through the messaging features) and it helps our leadership team create a culture of accountability when it comes to requesting time off, keeping track of hours, etc."
5 years ago
Roger J.
Stocker, Cost Plus World Market
"This app is used by the Kalamazoo Growlers where I worked as a grill cook as seen on my LinkedIn account. Over all it was a good app for shift planning and keeping track of hours but has some bugs still needing to be worked out"
5 years ago
Roberto P.
IT Administrator, Connecticut Veterinary Center
"Really loved it while I used it as a trial. Really wish I could've kept it. This is a great scheduling service! The fact that is web based and app enable makes it a god send. It makes it so easy to schedule and communicate with all the staff almost in real time. The app is very sleek and intuitive with very little guesswork. I was very pleased with how well..." Read more
5 years ago
Iyana U.
Front Desk , Swim tank
"Beneficial to communicating time off, schedule change, etc. with upper management. There is a smartphone app that makes it easier to check daily and weekly. Direct emails are also optional for updates. It is super convenient and also has a chat for co workers to communicate through."
5 years ago
Verified Reviewer
"They make it easy to see your entire staffing schedule and any gaps that you need to fill in the coming weeks"
5 years ago
Verified Reviewer
"When I Work was useful with my job in that it allowed me to contact my other coworkers, see my shifts, and their shifts as well so I could know who to contact if I ever needed to switch a shift"
5 years ago
Verified Reviewer
"Very easy to use. Step by step instruction is given for those who are not very tech savvy. Anyone would be able to use this software with ease. Its very self explaining and easy."
5 years ago
Allison B.
Director of Marketing, DWM Comprehensive Facility Solutions
"This is a great scheduling tool for a small business with different shifts."
5 years ago
Joseph T.
CFO, HSBC
"Their pricing marketing is completely misrepresent what they're selling. Their pricing structure is set up to charge you in blocks of users of 10 per users, which means if I have 11 users, technically we're being charged for 20."
5 years ago
Verified Reviewer
"This is pretty good entry level scheduling software and it definitely gets the job done. I'm pleased with it, but I think it's something that can be outgrown with large teams."
5 years ago
Verified Reviewer
"All of my employees are part time (we are only open on the weekends) and I need to be sure every position is covered on every shift. When I work allows me to label and color code the different positions so I can see at a glance that everything is filled, or not. I love that employees can enter or request their time off, so I don't have to try to remember...." Read more
5 years ago
Verified Reviewer
"This is a great tool for managing a flexible, hourly workforce and is simple enough to be easily grasped by all. The interface is simple and intuitive and mobile."
5 years ago
Verified Reviewer
"When I Work is an intuitive and essential tool for scheduling employees. Using it as an employee is a breeze. Switching shifts and getting someone to cover has never been easier. Your need as an employee are accessible to all of your coworkers and supervisors can be notified via options in setting up the application"
5 years ago
Verified Reviewer
"Managing a restaurant, it provides a consistent channel of communication for employees. This takes the pressure off the manager for switching shifts, and lets the employees take care of this on their own. They can also request days off through the platform, so all of my scheduling information is in one place. The approval process notifies employees as soon a..." Read more
5 years ago
Kelly C.
Practice Manager, Bigger Road Veterinary Clinic
"I love it! It's been a game changer for a small company with continued growth. As our number of employees increased so did the challenges of managing a schedule in-house exclusively."
5 years ago
"Our staff love that they can view their schedules up to 4 weeks in advance. It's really alleviated the need to find substitute staff on short notice."
5 years ago