Capterra 
G2 
994 reviews
4.5/5 average rating
Verified Reviewer
Dan L.
DKL Ventures
"I signed up for the trial of the scheduling side of the app all the while thinking that I was also getting the time and attendance function as well. Big surprise. A price for the scheduling and I have no idea how much more for the time and attendance part. When I tried to add the time and attendance part the website wanted to charge me another amount. I s..." Read more
8 years ago
Holly S.
Uptown Dallas Counseling
"Used to schedule my time for volunteering for an online service. Reminders for shifts would often come after the starting time (up to 24 hours) of the shift."
8 years ago
Joshua C.
Sidecar
"all good really...great customer service, aesthetically pleasing, and easy to use. The best online scheduling software i've used!"
8 years ago
Stephanie M.
Owner, Quinn Farm
"We've been using it for over two years and it has greatly improved our scheduling. We love that it notifies employees of shifts and changes."
8 years ago
Adam K.
Splatzone Paintball & Adventure Center
"Overall works well, sometimes the apps glitch and my guys cant clock in, but thats been happening less lately. Overall very satisfied."
8 years ago
Wendee P.
Ranch Boss/Owner, A to Z Dog Ranch
"Love this product. They are always working to improve and see where there is a need for improvements. This team is very in touch with their clients and it shows."
8 years ago
Christina K.
Regional Manager, Bella Baby Photography
"null"
8 years ago
Samde S.
Owner, Julies Park Cafe & Motel
"The software was easy to use. Liked the templates and recurring shifts. Negatives- pay per employee is annoying. Our employee count changes significantly."
8 years ago
Doug K.
Woofur Dog and Cat Services
"We had only been using the trial version of the software for a week before deciding it was the right tool for us. In just a fraction of the time it usually takes us to build a new schedule, we had the app set-up and were already making changes and communicating shifts to employees. I also like the fact that there are a lot of HR templates accessible to i..." Read more
8 years ago
Amit P.
Kidango, Inc
"I have had to contact the customer service/help desk twice and opened a service ticket once. All 3 times they were extremely responsive and knowledgeable. They addressed my issue quickly and efficiently. Two times the issue was something I was overlooking and once they weren't able to get an answer right away but followed up."
8 years ago
Jaine A.
KELO-TV
"I had a challenge on how to document worker time off, system coding and replacement workers which I wanted to keep hidden from other employees. The WIW Wizard, figured a work-around that solves the problem!! It will allow me to keep all scheduling documentation in WIW which is great! Wonderful support!!"
8 years ago
Nina P.
Affinity Home Health Resources
"From "help, I goofed up" to a "quick question" the chat operators are always helpful and friendly, too!. Chat feature always helpful"
8 years ago
Randi H.
Intellitext
"I am so grateful for When I Work (WIW). I was using other software prior to WIW, and didn't realize how much time/stress I was wasting until I gave WIW a try. It takes some work to get it setup, but from there it's pretty user-friendly. The customer service is top notch, so anytime I have a question, I can send it via chat and get a helpful response with..." Read more
8 years ago
Kathleen C.
Cafe 4
"I like several aspects of WIW though the pricing seems a bit high, and I'd like to see a few more options. Namely, I'd like to be able to know the total hours for one person's shift while creating it as well as the ability to communicate with the team with the regular monthly fee."
8 years ago
Jess H.
ArborBridge, Inc.
"She was really helpful and nice. Help us set up an API for the company after upgrading our account. Thanks!. Vida is great"
8 years ago
Kristina B.
Office Manager, Titan Web Marketing Solutions
"We did a test run with When I Work but the only thing that held us back was the cost. We loved all of the features and integrations. With the new law that was supposed to go into effect for salary overtime, this was the perfect software to choose."
8 years ago
Heather W.
HR and Operations Director, Camp Bow Wow
"I jumped on to ask a question today through the chat feature and my rep was not only quick to respond but she really knew the answers to all my questions. I had been getting frustrated with the feature early on for messaging due to the 1-2 hour time frame for responses and because I didn't feel I was getting the information I needed from that customer servi..." Read more
8 years ago
Chana B.
Styleandbeauty bar
"When I clock in has the best and most easy to use an app to clock in on the go and be able to track hours and schedule staff I have tried others and this is by far the easiest!"
8 years ago
Ashley M.
Givergy
"I opened the chat and immediately had my questions answered! Candice has answered questions before for me through email and she is amazing - she responds very quickly, politely and succinctly!"
8 years ago
Svetlana M.
Cuyana
"We started to use When I Work just a week ago and got lots of changes, easy to manage the workers schedule, can view future shifts and request time off. Personally I like email remainders few hours before the day starts."
8 years ago
Jessica B.
associate, Methodology
"When I work is great for sending messages for quick response amongst a team, especially when working remotely. Also good for on the spot problem solving with your team. All in All great group communication!"
8 years ago
Bill S.
Center Director, Mathnasium of Winfield
"The UI is very intuitive, and any time I've needed live chat help they've always been energetic, personable, and quick to resolve."
8 years ago
Stephanie K.
SECOLARI
"Great having instant help round the clock! Whenever I get stuck or wonder how to do something, I can use the chat room and get immediate help. Thanks, to my rep and all at WHEN I WORK."
8 years ago
David H.
Owner, Woodbelly Pizza
"We were unable to justify the cost and make the work arounds functional for our catering business. It is really designed for places with somewhat regular schedules and one (or more) locations. Off-site catering, not so much."
8 years ago
"Looks slick, appears to offer a lot (which it does, at a cost, see below...) Customer support is very responsive - live chat, email, etc. I may not like their answers (see below) but I can't fault their timely attention, their patience, their attentiveness."
8 years ago