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Billy G
Ali Khadem
"I had such a wonderful experience at the Wellness shop (Vaughn location). Fantastic company, excellent customer service and professional staff members, specially Jennifer Gaetano. Jennifer was very knowledgeable, friendly, patient and helpful she walked me through buying and customizing my swim spa. She truly cares about what I need and she went above and be..." Read more
2 years ago
Google review
Andy Chow
"Staff is friendly. Prices reasonable."
2 years ago
Google review
Carol Scott
"This is an updated review. We did have some issues with our service in having a lengthy wait for a part. Regardless of why that wait happened the largest issue was the lack of communication. If we did not make the call to find out we would not have ever known. It was a little bit of a fight in the long run but thank you for making things right. We do apprec..." Read more
2 years ago
Google review
Bill Lampole
"Totally enjoying the use of my sauna every day since it was installed in my basement a couple of weeks ago. A special thank you to Jennifer Gaetano who has been professional and pleasant to deal with from time of original purchase through coordination of delivery."
2 years ago
Google review
Nancy S
"This is going to sound strange because we received a new Jacuzzi hot tub that leaked. However, the company was excellent at making things right. They responded quickly to all emails, and on the ball to remove, and replace it with the exact same tub, which is working well. If it had to happen, this company was great to deal with."
2 years ago
Google review
Rob Hilton
"So yesterday we got to enjoy our new sauna. Let me start by saying that we met with Kevin in the store, and after looking at options we agreed that this one was the one for us. When we ordered Kevin was upfront on delivery time, and told us we should be able to have it in sometime in early 2023. Electrical work was covered in the purchase, and there was a..." Read more
2 years ago
Google review
Barb M
"I ordered and received my Sanctuary C Sauna and am absolutely thrilled with my product! Jennifer Tom really is a Sauna expert, and was extremely knowledgeable with the product and the delivery process. She went above and beyond from the sale through to delivery to make sure that I was happy with my purchase. The delivery team at Hot Tub Movers were amazing,..." Read more
2 years ago
Google review
Barb M
"I ordered and received my Sanctuary C Sauna and am absolutely thrilled with my product! Jennifer Tom really is a Sauna expert, and was extremely knowledgeable with the product and the delivery process. She went above and beyond from the sale through to delivery to make sure that I was happy with my purchase. The delivery team at Hot Tub Movers were amazing,..." Read more
2 years ago
Google review
Steve Nuttall
"Susie and I love our new Sanctuary II Sauna, Using it has become a daily routine. Our salesgirl Alissa was very knowledgeable and Professional. Highly recommend Wellness Shop!"
2 years ago
Google review
K Emo
"Recently purchased a plug n play hot tub from Erin. It was a great experience from the moment we walked in the store right up till the delivery was completed. Great customer service and experience. Looking forward to many relaxing and fun times with the family in the new Hot Tub"
2 years ago
Google review
Rob Bodendistle
"We bought the Sundance McKinley Hot Tub here. Very happy with every aspect of the transaction. Brendan was amazing to deal with, the delivery guys were very professional and the hot tub itself is fantastic!"
2 years ago
Google review
Nathaniel Jassal
"Love my Jacuzzi Hottub. The service from start to finish was top class, from choosing the hottub, delivery, electrical, everything was taken care. Worry free experience. Jennifer was amazing providing support especially to me who is a first time hottub owner. I am so glad I chose Wellness. Would highly recommend to everyone."
2 years ago
Google review
Katty Santerre
"Excellent service and product. Super knowledgeable."
2 years ago
Google review
Kim Surette
"Julie at the Burlington Wellness location was very knowledgeable and enthusiastic about informing us on all Jacuzzi has to offer! Overall we are very happy with our decision to purchase from Wellness and to purchase the Jacuzzi brand. No buyers remorse, a very satisfied customer here 😊."
2 years ago
Google review
Tammy Karn
"Love our hottub been in every day since purchasing!"
2 years ago
Google review
Lisa
"James who is our salesperson at the Kitchener Jacuzzi store has been a real pleasure to work with. James met with us to work through the best options for us for a swimspa and has stayed with us through the entire journey. James is very knowledgeable, has a great personality and always gets back to us asap when we have a question or need some assistance."
2 years ago
Google review
Todd Holly
"Great in store customer service and really great service technicians! Selecting a retail hot tub company with knowledgeable staff, in my opinion was a better option than going with a box store!"
2 years ago
Google review
Alan Finlayson
"Excellent service and follow-up! Good delivery service and helpful video tutorials to provide support."
2 years ago
Google review
alina urroz
"Very wonderful experience and helpful our amazing rep Alissa was great."
2 years ago
Google review
Jenna Gray
"They are great over at Jacuzzi Burlington! Super helpful and we are very happy with our tub."
2 years ago
Google review
Chris Pilgrim
"I recently purchased a jacuzzi j 335 from Julie, and it was one of the best shopping experiences I have ever had she took the time to fully educate myself and my lady on thier products and the o e that would best fit our needs. Friendly and very knowledgeable about thier products. The after sale and set up "spa school" was very patient and answered all my qu..." Read more
2 years ago
Google review
Rodney Pinto
"When initially looking at all the different types of hotubs, it was really confusing. Julie from Jacuzzi sat us down and spent well over an hour to educate us on the types of hotubs, she went above and beyond with helping us through the entire process, building a hotub pad, electric work. We are very happy with our Jacuzzi purchase and would highly recomme..." Read more
2 years ago
Google review
Shawn Peard
"We could not be happier with our Hot tub and all around service. From Customer Care to the delivery and installation, everything was outstanding. We did experience a few delays due to upgraded panel and it was pricey, but the it was worth the wait and you get what you pay for! Thank you Wellness Shop and James!"
2 years ago
Google review
Julia Aksmanov
"Very happy with our entire experience at the store - from the decision making process to getting the tub delivered and installed. Knowledgeable and very helpful staff. We are very satisfied with our purchase. Thanks guys!"
2 years ago
Google review
"I have owned a hot tub for the past 9 years. I decided to look for a new tub, nothing was wrong with the one I had other than it didn't have a lounger. I looked up Jacuzzi Wellness Burlington and found the perfect fit for me, a J-355 with a lounger. I thought my old tub was well constructed !! let me tell you this J-355 is an amazing tub, well constructed a..." Read more
2 years ago