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Melissa McKenzie
Dave Mitchell
"Greg the technician arrived under adverse conditions to changeout the water pump. The removable deck was frozen in place, but he managed to remove the panel and do the necessary repairs. He arrived on time and was out of there after having to drain the hot tub within the hour. Hot tub is filled and up and running now. Very happy with the service, but would..." Read more
3 months ago
Google review
John Maggio
"We experienced an issue with our jacuzzi hot tub and reached out to the Wellness shop. They immediately responded back to us and noted that our tub had not been working, and we needed prompt service. They sent a tech within a day. We had Julio and he was super knowledgeable. He explained a few things to us that we didn't know, and we have been hot tub owners..." Read more
3 months ago
Google review
Lynn Keats
"Friendly and quick service - very knowledgeable. Would highly recommend"
3 months ago
Google review
Paul Edwards
"I would highly recommend Matt at the Burlington showroom. From first contacting Matt in the morning, we had the sale wrapped up delivery scheduled by the end of the day. I bought a 3yr old used Jacuzzi hot tub and every was in perfect condition. Delivery and set up went perfect and the whole transaction was seamless. The Wellness Shop were super professional..." Read more
3 months ago
Google review
Stephanie Taylor
"Fast, efficient and Jamie the repair tech was amazing! I would 100% recommend this to anyone who's having any trouble with their hot tub. He was there first thing in the morning hottub was up and running by noon. Thanks again guys!"
3 months ago
Google review
John Parlow
"Amazing service. On time. Had the parts in hand. Had be up and running in 1.5 hrs."
3 months ago
Google review
Stacey
"Brendan was great to deal with. He answered all my questions before the purchase as well as after! Delivery went very smoothly. Would recommend the Wellness Shop to anyone looking for a great quality hottub with great service!"
3 months ago
Google review
Dave Dixon
"excellent salesman. made sure we got what we wanted. delivery on time and great delivery and setup team. very impressed with the whole deal. start to finish!!"
3 months ago
Google review
Jenn Hyde
"Mandi has been so helpful in getting our spa set up. We were in her store 6 months before purchasing and she's been nothing but a great resource for all of our questions too. We cannot wait to use our new tub, just in time for Christmas!"
3 months ago
Google review
Chris Costabile
"My service advisor went above & beyond during the extreme weather conditions to make out hot tub run smoothly & very clean. Thank you always happy with the service"
3 months ago
Google review
Andrew Laffey
"From the time we entered the store, to post-delivery, Mandi was a consummate professional. She was knowledgable, professional accommodating, and easy to deal with. My wife and I are thrilled with our 3-pod Clearlight Infrared Sauna. A special shoutout goes to Matt, also at the Burlington Store, for his assistance ... The Clearlight is more expensive; however..." Read more
3 months ago
Google review
Lesley Buttle
"Our dealing with Wellness Shop and Matt were excellent. Their communication skills kept us well-informed. Their service was first-rate. Wellness Shop is the only business we deal with to help us with our hot tub needs. Thanks guys!"
3 months ago
Google review
Max Anshilevich
"Great customer service. Ontime. Explained everything and what needed to be repaired. Very kind"
3 months ago
Google review
Kori Organ
"Jacuzzi Julie is a gem. A caring professional that provides guidance and friendly helping advise. Thank you for the time and product recommendations."
4 months ago
Google review
Steel Bender
"Always professional. Been happy with their service for years"
4 months ago
Google review
Cynthia Moylan
"We recently purchased a hot tub from the Wellness Shop at Jacuzzi London. Mike walked us through the show room and answered all our questions. His knowledge and help throughout the purchase and delivery/set up of our new hot tub was exceptional. He followed up with a check-in that first week, again answering all our questions. We are thankful for such an..." Read more
4 months ago
Google review
Marianne Groves
"We highly recommend Wellness Shop for all your hot tub needs. Our sales rep, Matt, was a huge help and so incredibly patient with us. He took the time to answer all our newbie hot tub owner questions! We did shop around but ultimately the Wellness Shop blew us away with their customer service."
4 months ago
Google review
Mirella Shreve
"This is my second year signing up Hot tub Maintenance with the Wellness Shop. My hot tub was purchased elsewhere, but I was still able to sign up for the yearly maintenance plan. Professional and friendly representatives. They also helped me instantly fix a foam issue by recommending the right products and amounts for my specific tub."
4 months ago
Google review
Jordan D
"Our hot tub has exceed our expectations, along with the service we get from Matt! Great product!"
4 months ago
Google review
Rob & Krys MACKENZIE
"Reliable, friendly and proffessional service is always our expeirence. Would definately recommend,"
4 months ago
Google review
Craig Jacobs
"We purchased a Hot tub last month from the Wellness Shop in London and have been enjoying it ever since! Our family of 5 outgrew our old one and are super happy we can all go in and enjoy it again together a couple of times a week. Michael was great from the very start in the store! It took the exact amount of time they said it would take to get made and..." Read more
4 months ago
Google review
Feisal Hirani
"Awesome service and professionalism! Online booking was fantastic, received regular updates. Greg was fantastic, took a look, fixed up my issues, took the time to explain the situation and got my 'broken' pump working without trying to gouge me for an unnecessary replacement. Appreciate the team!"
4 months ago
Google review
Jessica Morris
"Highly recommend the wellness shop in Kitchener. Chase helped us find the perfect Sauna for us. The coordination with the delivery guys and the electrician was seamless. Definitely would purchase from him again"
4 months ago
Google review
Dave Mastronardi
"Great experience with the Wellness shop. From knowledgeable sales, to electrical install, to sauna install, turn key white glove service. Purchased the Clearlight Sanctuary 2 sauna and it's fantastic."
4 months ago
Google review
"I can’t recommend Matt from jacuzzi enough the service he has always provided has been prompt and efficient, and our hot tub is now running perfectly. Always a 5 star for us for sure."
3 months ago