Jacuzzi Ontario Reviews & Testimonials

4.9 (1,567)

Reviews: 1,567


5
94%
4
5%
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99% of customers would recommend Jacuzzi Ontario

Brad Arsenault

Brad Arsenault star-alt star-alt star-alt star-alt star-alt

"A solid customer service experience is everything. When I wanted to buy my 2nd hot tub, I didn’t think twice about reaching out to Jacuzzi Ontario. The online team was very thorough and always following up to make sure I was satisfied. I have always had a great experience with this team. Thank you."

a year ago

Google review

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Loading . Loading. star-alt star-alt star-alt star-alt star-alt

"Would like to thank Stewart for helping me pick the new hor tub! He was helpful, didn't waste my time, was transparent about pricing. He always followed up and informed me of my order. I love the hot tub and so does my family!!! Thanks Stewart, keep up the great work! Cheers"

a year ago

Google review

Tammy Diceman

Tammy Diceman star-alt star-alt star-alt star-alt star-alt

"Very helpful, and informative."

a year ago

Google review

Irina Rodionova

Irina Rodionova star-alt star-alt star-alt star-alt star-alt

"We bought jacuzzi hot tub from Wellness Shop and had great experience. Staff is very knowledgeable and can explain pros/cons of different models to make the right choice. The whole process is well established with purchase, follow ups, installation and setup so all we had to do is be at home for the delivery. You can get a lot of valuable advises from the te..." Read more

a year ago

Google review

Jim Bergeron

Jim Bergeron star-alt star-alt star-alt star-alt star-alt

"From the first meeting with Freddy at the store till the tub was delivered, we have had nothing but 5 star service !! One of the best experiences we have had with a large purchase. Thanks to Freddy and the team , Well Done. Totally recommend the team at the wellness shop. Thanks"

a year ago

Google review

Mariana Gomez

Mariana Gomez star-alt star-alt star-alt star-alt star-alt

"We are very happy with our purchase. The delivery was done as per planned and the service was great as Zach was very helpful and addressed each of our questions and concerns immediately."

a year ago

Google review

Richard

Richard star-alt star-alt star-alt star-alt star-alt

"This place was fantastic, Freddy was the absolute bomb! Love our new tub!"

a year ago

Google review

Darren LeCraw

Darren LeCraw star-alt star-alt star-alt star-alt star-alt

"Bought a refurb J-365 recently after just randomly stopping by one day to gather some info. The sales guy, Freddie was excellent. Spent a long time running over all the options they offered and helped us narrow down to something that would suit us. Never felt any pressure to buy. Delivery went very smoothly. Guys were there at the exact time scheduled and h..." Read more

a year ago

Google review

Mario Arcuri

Mario Arcuri star-alt star-alt star-alt star-alt star-alt

"The Vaughn team especially Christian we’re world class. If your looking to buy a hot tub I highly recommend not only jacuzzi but the entire team at Vaughn..!!"

a year ago

Google review

Sophie zhu

Sophie zhu star-alt star-alt star-alt star-alt star-alt

"Beautiful hot tub, and great service. Strong recommend. Barb is amazing, really happy to have her awesome service"

a year ago

Google review

Frank K

Frank K star-alt star-alt star-alt star-alt star-alt

"High quality product, with exceptional service, delivery, setup.. everything exactly as you would hope for. 10/10!"

a year ago

Google review

marlene grey

marlene grey star-alt star-alt star-alt star-alt star-alt

"Great experience with my first hot tub purchase. Jennifer was so kind and knowledgeable about their products. Loved my Jacuzzi C Series hot tub!!!"

a year ago

Google review

Marcy Keast

Marcy Keast star-alt star-alt star-alt star-alt star-alt

"Purchased a swim spa July 2023. We dealt with Zack who was amazing from start to finish. Answered all questions, quick to respond and very knowledgeable. The entire process was never felt to be a sale, more like people chatting about what they want and Zack pieced it all together. Delivery went quick, very professional and friendly. The electrical was comple..." Read more

a year ago

Google review

Mai T

Mai T star-alt star-alt star-alt star-alt star-alt

"We had an amazing service from Mitch Holmes from Whitby, ON Dundas/Thickson location. Thank you for your great service Mitch!"

a year ago

Google review

Brenda Robbins

Brenda Robbins star-alt star-alt star-alt star-alt star-alt

"Excellent work and very helpful"

a year ago

Google review

Shaina Cortese

Shaina Cortese star-alt star-alt star-alt star-alt star-alt

"Just want to thank Joe, the technician from Jacuzzi, for his hard work and being so kind ! He is amazing at what he does, and as a wonderful person, he made sure we had nothing to worry about !! Very professional!! So Greatful, thank you"

a year ago

Google review

Tom Whelan

Tom Whelan star-alt star-alt star-alt star-alt star-alt

"Very happy with the purchase great price for what seems to be a very nice product Nordic sport simple to operate and is very affective for my needs"

a year ago

Google review

Maria Wu Dela Cruz

Maria Wu Dela Cruz star-alt star-alt star-alt star-alt star-alt

"We had a great sales experience with Jacuzzi Jen. Delivery and Swim School were so professional and helpful and now we’re finally enjoying our backyard. Jacuzzi has been great with customer service and quick to call and service the few small issues we’ve had. Definitely would recommend their swim spas and service."

a year ago

Google review

Vera MacDonald

Vera MacDonald star-alt star-alt star-alt star-alt star-alt

"Sales staff were so knowledgeable and patient and made us feel very welcome each time we went back with more questions. No pressure and encouraged us to go home and do our research. Electrical and delivery sub contractors were efficient and knowledgeable about hot tubs. Sales person Barb came to our home in the country on her day off and spent 4 hrs. With st..." Read more

a year ago

Google review

Gregg Mellon

Gregg Mellon star-alt star-alt star-alt star-alt star-alt

"Had a great experience ordering the Jacuzzi Sanctuary 2 Sauna with Jennifer T helping us, as we researched this specific sauna, she confirmed it was the right choice, no pressure sale. Delivery included to PEI. She followed through with delivery concerns and followed up after delivery and installation."

a year ago

Google review

Peter Danyliw

Peter Danyliw star-alt star-alt star-alt star-alt star-alt

"I feel we were treated very fair with our hot tub and gazebo purchase. When a problem arose it was taken care of immediately. Our salesman Kevin was awesome, I would highly recommend Jacuzzi Barrie for all your hot tub needs, even if it's just for information. Thanks Kevin!"

a year ago

Google review

Ryan Back

Ryan Back star-alt star-alt star-alt star-alt star-alt

"Very happy with our purchase! Excellent sales team and delivery was amazing and professional. Even a few follow up calls to make sure delivery and hook up all went well. Highly recommend"

a year ago

Google review

sarah polsinelli

sarah polsinelli star-alt star-alt star-alt star-alt star-alt

"I would like to acknowledge the incredible customer service and maintenance that Carlo provided last week. I explained how I did not receive the swim-spa schooling in person, and only over the phone. He went above and beyond discussing how to use the display settings, jets, and all the features. He also went over all the chemicals and how much of each to use..." Read more

a year ago

Google review

Martin Cote

Martin Cote star-alt star-alt star-alt star-alt star-alt

"Awesome place and Great customer service"

a year ago

Google review

Wayne Lewis

Wayne Lewis star-alt star-alt star-alt star-alt star-alt

"I would like to thank Julie of the Wellness Shop Burlington for their service and electrical contractor in the setting up of our new tub on my deck. Everything went seemless and as promised. The tub looks great with the other decor colours on our deck. New to having a hot tub but easy to operate."

a year ago

Google review