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Suzanne Cassel
Don McInnes
"I contacted this company through Fixmyhottub. When the serviceman arrived he listened intently to my concerns about my "no-heat" problem and failure of a diverter valve. After conducting a few tests, he quickly uncovered the problems and got my hot tub up and running in short order. Luckily he had the parts required to fix the problem in his truck. I wou..." Read more
a year ago
Google review
Catherine Kewarth
"Very happy with our experience at Wellness Shop at Jacuzzi Barrie. Kerrie was so informative, patient and helpful. No pressure sales which we really appreciated. It was great to be able to actually try out the hot tub before purchasing. Delivery and installation went smoothly. 10 out 10 experience. Loving our Jacuzzi hot tub!"
a year ago
Google review
Serena & Mario Moreau
"Great customer service, very knowledgeable."
a year ago
Google review
Katie Jackson
"Professional and safe installation! Amazing to watch them move the swim spa!"
a year ago
Google review
carmela i
"This was my first maintenance service experience and I am very happy with the service provided. Andrew was the service technician and he explained everything and gave me handy tips as well. I would definitely recommend using their maintenance services."
a year ago
Google review
J Mac
"Great service always with very friendly and informative representatives. Would recommend 100%."
a year ago
Google review
Burke Van Valkenburg
"Barb at the wellness shop showroom in Barrie made us feel very comfortable with this major purchase and challenging delivery. She arranged for us to do an in-store warm water test of the hot tub and coordinated a challenging delivery across our lake up our hill and into place. We are looking forward to many more years of good service like this."
a year ago
Google review
Arran MacDonald
"⭐️⭐️⭐️⭐️⭐️ We had an incredible experience purchasing our swim spa from Christian at Jacuzzi Vaughan! From start to finish, he was knowledgeable, attentive, and genuinely committed to helping us find the perfect model for our needs. The swim spa has been amazing, and we’re beyond happy with our purchase. Christian made the whole process seamless and enjoyabl..." Read more
a year ago
Google review
Sara @ Effortless Mortgage
"I worked with Matt and we purchase a J475. Great experience and very responsive"
a year ago
Google review
Scott Mcilmoyle
"The service is second to none . Easy booking an appointment time for the tech to stop by. He sent an email the day before to confirm a window of time he would arrive. Called me on-route. Then called me after the hot tub was serviced with a verbal report then an email was received with it in writing. Great price also matched the service. Very Happy with the W..." Read more
a year ago
Google review
Nichole de Gouw
"I haven't been to this location and didn't purchase my Jacuzzi from here, but I booked a summer maintenance package and wanted to give a shoutout to the technician! He was friendly and knowledgeable and showed me a few best practices when it comes to seasonal cleaning. His truck was stocked with a few sale items that were out of stock on the website too. I r..." Read more
a year ago
Google review
Mathieu Bouchard
"outstanding customer service they do delivery perfectly every aspect from A to Z! i had some technical issue and my problem was take care and fix with no delay! special mention for Barb Mowder that help me out even after the closing hours and for Catherine that give me a custom invoice. don't hesitate to make business with them they are the pro for your saun..." Read more
a year ago
Google review
Eiman Rahimi
"An expert team with extensive experience in maintenance and troubleshooting hot tubs, especially the Jacuzzi brand. Thank you team 👍🏻"
a year ago
Google review
Kristina Sisic
"Michael Boyle was amazing to work with! His communication skills and honesty are outstanding. I will recommend this company to anyone"
a year ago
Google review
Michael Hart
"Great service and quality product."
a year ago
Google review
Randy James
"The technican was very helpful and professional , enjoyed information about our tub and recomendations. Also, the availablity of products they had available. The fact that he made sure we had what we needed that was covered under waranty, was greatly appreciated. Thank you to Troy."
a year ago
Google review
DP Hunt
"Our experience with the Wellness Shop was outstanding! Everything went so smoothly without any added stress to us! The service was seamless, from the knowledgeable sales team to the very efficient delivery and setup crew. Including the follow-up meeting to explain how everything works was incredibly helpful. We highly recommend the Wellness Shop for anyone s..." Read more
a year ago
Google review
Stan Malkiewicz
"Andrew did a great job of diagnosing and fixing my leaks. No assistance or intervention required on my part. He just went about his business and resolved the issues to my complete satisfaction"
a year ago
Google review
Patti Smith
"Joe Sausa our service technician was great. He is very knowledgeable, thorough and fast. Thanks Joe.👍"
a year ago
Google review
Leanne Guthrie
"Joe just came to service our jacuzzi. He was on time, very polite, and informative."
a year ago
Google review
Tam and Les
"We’ve owned two Jacuzzi hot tubs over the years, and they’ve been excellent additions to our home. However, it’s important to remember that, regardless of the quality of the tub, they’re exposed to the elements 24/7 throughout the year, which can lead to wear and tear. What truly sets Wellness apart is their exceptional service team. Matt consistently resol..." Read more
a year ago
Google review
Nalin Amin
"The service folks were very helpful. Timely, open communication at all stages and highlighted some great deals as part of their backyard promotion. Highly recommended better than expected experience"
a year ago
Google review
Roger Hutter
"I have purchased two Tubs from Burlington Jacuzzi over the last 20 years, and have had great experiences with both the sales staff and the service staff. Whenever i needed the Service Team, they sent out a knowledgeable person who fixed the issue and explained everything. Good Service is very important to me, and they have provided it!!"
a year ago
Google review
Dylan Higgins
"The wellness shop helped me open my tub in the spring. They provided education and excellent service. I will be calling them soon for winter maintenance."
a year ago
Google review
"My husband shopped around, it it always came back to Jacuzzi. We bought a used 300 series hot tub and we love it! It’s like new! It was my husband really who wanted the hot tub. I was skeptical, but after spending time with James in store, all my angst and fears about hot tubs were alleviated. Even after buying it, I still wasn’t sure I would go in, well..." Read more
a year ago