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Denise Neilson
Peter Arth
"We had done our research, went to multiple hot tub stores and manufacturers, and after seeing Julie at Jacuzzi, we were sold. The price may seem higher initially, but the quality, as well as what’s included in the package is well worth it. Starting right from the sale with Julie, to the delivery team who installed everything, as well as the electricians who..." Read more
5 years ago
Google review
martin mysicka
"We have been very pleased with Jacuzzi brand being much better choice than our previous two hot tubs we had. The jets are considerably more powerful providing good massage experience. The staff in Kitchener store is very professional and knowledgeable. I believe Jacuzzi is by far the best brand. I also appreciate being part of their program "Jacuzzi For Life..." Read more
5 years ago
Google review
Robert Martin
"Very friendly staff. Liz was extremely helpful in the entire process of scheduling, delivery and setup."
5 years ago
Google review
Carolyn Buxton
"Excellent friendly and knowledgeable staff, very responsive to my questions and concerns. I now have my Clearlight Sanctuary Y sauna fully installed and I love it!"
5 years ago
Google review
Jorge Navarro
"Excellent Service and Experience.. I will go any other places."
5 years ago
Google review
ahmad kafil
"I was looking for a part for my Jacuzzi J325 2015 hot tub , I went to the burlington store and the sales lady ( Julian ) very nice sales person directed me to the online platform to order the part , this was last week . I tried the online platform and send them an email but no respond , I went again today and tried to order it directly from Jacuzzi shop but..." Read more
5 years ago
Google review
Miranda Campbell
"The service was excellent as soon as I walked in. Explain everything there is to know about hotubs and I left there buying one. I'd recommend anyone who is looking for a hotub, jacuzzi is the way to go. It will not disappoint at all."
5 years ago
Google review
Alison Lyver
"The team at Jacuzzi in Whitby is the best! They are thorough, patient, and incredibly knowledgeable and attentive. I would hands down, recommend them to anyone considering a hot tub!"
5 years ago
Google review
Angela Zinck
"Ordered on the website and was pleasantly surprised at how easy and convenient ti was to order chemical for my hot tub. Arrived in a timely manner and I was very pleased. I would recommend Jacuzzi Burlington. Pleasure to deal with."
5 years ago
Google review
Angelo Talidis
"I usually don’t write reviews but I had to after dealing with Freddie. Freddie has been nothing short of amazing. He is an excellent sales rep who truly goes above and beyond to help his clients and guarantee their satisfaction. Freddie made the entire process of purchasing, delivering, starting up and enjoying our swim spa seamless. He was there every step..." Read more
5 years ago
Google review
Sue B
"Melanie, from the Burlington store, was very friendly, knowledgeable and helpful. She took the time to explain all the features and benefits of each hot tub. It made our choice a lot easier. Once the hot tub was purchased, she kept us informed during the shipping process. When the hot tub arrived, she was proactive in making arrangements for delivery. The co..." Read more
5 years ago
Google review
Anise Warwar
"Great customer service."
5 years ago
Google review
Nathan Johnson
"they are great people to work with. They made a lot of concessions for us & when the model we wanted to buy was sold but not updated they got us the same model with a different colour but upgraded our cover & dropped the price. I recommend anybody looking to buy a hot tub that they go talk to John! He will look after you both before & long after it's insta..." Read more
5 years ago
Google review
Corazon Goncalves
"Friendly, quick in responding back & easy to communicate with! Thank you!"
5 years ago
Google review
Pamela Oertel
"The service is wonderful and the staff are wonderful to talk too. My complete order has not been shipped and a second order was shipped and we still wait for items from the first."
5 years ago
Google review
Kevin Austick
"Love the hot tub and gazebo we purchased from Jacuzzi. Great service."
5 years ago
Google review
Iman Janemi
"I'd like to comment about the professionalism and service I have been receiving from Freddy Parreira at this establishment. A year ago my wife and I came in to look at their products and we were greeted by another rep. Everything was great and we left with a wealth of knowledge about their products, a memorable experience. We came back not long ago after so..." Read more
5 years ago
Google review
Life Transitions
"We couldn’t be more please about our J-365- incredible!! We also have been truly amazed with our Jacuzzi guy - James Smith, this man is an absolute hot tub genius, his knowledge and experience has guided us to a confident place as new hot tub owners- he personally, in our home, took the time to train us in “ Spa School” , helping us to master the chemicals..." Read more
5 years ago
Google review
Naguib Kerba
"I’ve always received good service from our Jacuzzi store and needed some hot tub service. At first I was frustrated with the lack of access to live people and the messaging system did not connect me with someone I could speak with about a service package. I knew that this was a COVID-19 caused issue and it was no fault by anyone at Jaccuzi. Then along ca..." Read more
5 years ago
Google review
Hollywood19
"What a great experience! Had everything I need on the website. Fast shipping and quality products to choose from! If anyone is looking for a jacuzzi establishment that knows their stuff! This is the place."
5 years ago
Google review
Warren Shane
"Was a great experience. Delivery occurred earlier than expected. Julie was both friendly and helpful every step of the way."
5 years ago
Google review
Anna Mills
"Because of COVID-19, my local Jacuzzi store in London wasn't open. I needed chemicals for my tub so I ordered thru their online store hottubstore.ca. Ordering was easy and my delivery came within 3 days. Great experience."
5 years ago
Google review
Francesco Callipari
"Phenomenal service. Delivered on time. We love the tub."
5 years ago
Google review
Varqa Saadati
"Ashley was great in communicating all the details to us and walking us through the process step by step. She was also very open and prompt is answering the many questions we had whether by phone or email."
5 years ago
Google review
"Great pricing, fast shipping and large inventory.. will be purchasing from here again!"
5 years ago