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Rafael Remez
Julie Bartlett
"The process was a bit delayed and communication was an issue at times but that is COVID and creative accommodations were made as needed. Everyone we interacted with from the showroom to the delivery were friendly and knowledgeable."
3 years ago
Google review
Judson Couture
"Dealt with the online sales, ended up having Brendan service me, and purchased a J-270 hot tub. Will start with customer service, i would definitely rate it 5 star. Brendan went above and beyond to ensure everything was taken care of. Now for the quality of the product I received, i have always had hottubs growing up and over the years, but never have felt t..." Read more
3 years ago
Google review
Jain Dow
"From the moment we walked into the showroom, until the delivery of our hot tub, Brendan at Jacuzzi Kitchener went above and beyond to make our 1st hot tub purchase a pleasant experience. He answered all of our questions and then some!"
3 years ago
Google review
Anise
"Awesome hot tub! Awesome customer service! No regrets!"
3 years ago
Google review
Lauren O'Grady
"As first time hot tub owners, had no idea where to start after we purchased home which included a Jacuzzi tub. Called these guys and they were great! Sent a technician out to change filter and give us a run down of how to maintain and keep our hot tub working wonderfully! Very satisfied- absolutely would recommend."
3 years ago
Google review
Denis Parisien
"We purchased from Jacuzzi Ontario a Clearlight Sanctuary 3 Infrared Full Spectrum Sauna (Cedar finish) with the Red Light Therapy Unit. We are very satisfied with both the product and the outstanding customer support we received by our sales agent Jennifer Tom. The Sauna was very easy to assemble and the overall Quality and Design features are excellent...." Read more
3 years ago
Google review
Tom Aikins
"I love the Jacuzzi product and have had no problems with it over the past three years. Just had it serviced by them- complete water change and check up and it was well worth the expense."
3 years ago
Google review
Jasmine D
"The technician was very professional and helpful. He fixed the problem."
3 years ago
Google review
A&S Pidsadny
"The time spent with us to help in our decision was amazing. So many companies didn’t even take the time to return our calls or emails. Jacuzzi not only got back to us quickly but spent so much time on phone with us to answer all of our questions and concerns. We are first time hot tub buyers and wanted to make sure we made the right decision for our investme..." Read more
4 years ago
Google review
Dave Ponzo
"Awesome tubs and great people and service."
4 years ago
Google review
Karim Fathi
"I am happy with the purchase of Jacuzzi brand. Ours was installed just yesterday so it is too early for me to speak about its quality and durability. I can tell than James (sales person) is very respectful and knowledgeable. He helped us to choose the right product for our needs. Also, what attracted us to Jacuzzi is the "Jacuzzi for Life" program. We are go..." Read more
4 years ago
Google review
Bob Dhillon
"Original July 2016: Mike B made the hot tub purchasing experience incredibly easy. No pressure to buy and very knowledgable staff helped make this decision a no-brainer. Great after-sale support too! Highly recommended. Update Oct 2020: Still a five-star experience. The associates know their stuff when it comes to the product. Mike has been super helpful ev..." Read more
4 years ago
Google review
sylvie ramsay
"We gave ourselves a 20th wedding anniversary present last year, purchasing a J-200 hot tub from Jacuzzi London instead of going away somewhere tropical. We’ve enjoyed it everyday since, a gift that keeps on giving. Freddie guided us through the entire process, we couldn’t be more thrilled with our little hot tub. This is one of the best gift we’ve given ours..." Read more
4 years ago
Google review
drf407
"Very smooth buying experience....good price better than anything locally....keep lowering those prices !"
4 years ago
Google review
Laurie A
"Great parts support!"
4 years ago
Google review
jennifer cole-hughes
"Great service! Answered email promptly and product was shipped in a timely manner."
4 years ago
Google review
Francois Jubinville
"Great product! We love our hot tub! We would have appreciated a better line of communication in regards to delivery; specially during the pandemic."
4 years ago
Google review
Ala Sajed
"Was really great working with them remotely during COVID. Can't say enough"
4 years ago
Google review
Tyler Abrams
"Our experience with Jacuzzi was amazing. Besides the obvious quality of the hot tub our sales associate Freddy Parreira made the process seamless."
4 years ago
Google review
Chris H.
"Great customer service. The staff really know what they are doing and can guide you."
4 years ago
Google review
Murray R Watt
"Great Service and great service technicians"
4 years ago
Google review
Sal Dugo
"To order the product was very easy and showed up on time"
4 years ago
Google review
Kevin Fitzner
"Great staff friendly, knowledgeable,honest. They kept me informed on how the purchase was progressing and called after to make sure everything was working fine and I was happy. The quality and workmanship of the tub was excellent and I would absolutely recommend this store"
4 years ago
Google review
Nicole Bodolai
"Great service and a very knowledgeable team. Thank you everyone!"
4 years ago
Google review
"We went to the Vaughan store during COVID and received the royal treatment by Jennifer Gaetano. Within less than 2 hours we completed the purchase and hope to enjoy our new Jacuzzi within the next 3 weeks. What a way to enjoy winter. Highly recommend this store and staff."
3 years ago