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Tracey The Best
Brandon Bird
"Excellent service. As somebody who moved into a home with an existing hot tub, I was unsure of what to do. Jason took the time to walk me through everything, sometimes multiple times, until I was feeling comfortable. Will definitely be using them again."
2 months ago
Google review
L A
"Had a great experience with my Jacuzzi service yesterday. These days it can be really hard to get good, timely and kind service for anything, but yesterday, I received just that for my jacuzzi. Really appreciated."
2 months ago
Google review
John Bonwick
"We contacted the Wellness Shop at Jacuzzi Barrie and were happy to receive such a quick response to schedule a service call. Despite a rainy, damp day, Joe the Service Technician called to let us know he would be on site soon. He was prompt, polite, and professional. He investigated the problem and completed the repairs quickly and efficiently. Our hot..." Read more
2 months ago
Google review
Michael Ruse
"I have used their services twice and had a great experience both times. They were professional, arrived on time, clearly explained what was wrong, and let me know how long the repairs would take. I would highly recommend them!"
2 months ago
Google review
Alison Demelis
"We had a fantastic experience with Wellness Shop! The staff were so friendly and welcoming, and Mandi was especially helpful — knowledgeable, patient, and never pushy. Our hot tub is absolutely beautiful, easy to use, and has exceeded our expectations. Delivery was on time and completely hassle free. We also really appreciated that they matched competitor p..." Read more
2 months ago
Google review
Michael Ba
"The staff is nice and friendly to help you with all the questions you need to know"
2 months ago
Google review
Joe Marino
"Stu knows his stuff! Pleasant, friendly and professional service. I would give him a six star rating if I could."
2 months ago
Google review
Brian Tan
"I was referred to Mandi at The Wellness Shop by a co-worker that purchased one from her last year and the experience couldn’t have gone smoother! She was a pleasure to work with and we won’t hesitate to recommend anybody that we know to her. Thank you Mandi for helping us get our very first hot tub that we’ll get to build memories with for years to come!"
2 months ago
Google review
Nick Hrebicek
"Jamie is very easy to deal with. Punctual, patient and professional."
2 months ago
Google review
Alexandra Ariss
"Amazing service. Branden at the store spent a time of time with us to help us decide on the right hot tub. The electricians that came to do hook up were so nice and knowledgeable."
2 months ago
Google review
Anna Hilbing
"First and foremost, Jennifer was exceptionally helpful and knowledgeable. She was very patient and guided us step by step on how to use our hot tub. Excellent customer service. We love our hot tub!"
2 months ago
Google review
Joanne Armiento
"From purchase to service, these guys are the absolute best in the business!"
2 months ago
Google review
Aran Matier
"Had the Wellness Shop out to service our hot tub at the same time as we commenced the silver maintenance package. Jeremiah came out a couple of times and we couldn't be happier with his knowledge, professionalism, and customer service. We hadn't used our hot tub for a little while and needed the Wellness Shop to get us back on track. Looking forward to wo..." Read more
2 months ago
Google review
Debra Amato
"From start to finish every single step of our hot tub purchase was delightful! James the sales associate was wonderful at answering our many questions as first time buyers. Delivery men and Donnie(the provided electrician) were all top notch and made everything go as smooth as we had hoped!"
3 months ago
Google review
Connie Huggins
"Had service done on swimspa lid today and was very pleased. Joe was professional, on time and made my experience with this service excellent. Thank you."
3 months ago
Google review
Ted Moroz
"These folks were amazing. We purchased a large swim spa c/w hot tub and we had no previous knowledge of any of those items. From purchase to installation to helping out afterward this journey was super smooth and easy. Kerry and Christian have been extremely friendly and accessible. The crew that installed were super fast, well prepared, professional and fri..." Read more
3 months ago
Google review
Michelle Iaboni
"Cristian was a great help! Super informative and great to work with! Will definitely recommend to family and friends!"
3 months ago
Google review
Mike Wagner
"I love my hot tub its been 9 years and still works amazing. The staff are super helpful and courteous. I will 100 percent be buying my next tub from them."
3 months ago
Google review
Frank Horta
"I had an excellent experience with Wellness Shop @ Barrie Jacuzzi. Technician Mario was fantastic — he worked tirelessly to get everything done properly and took the time to explain what he was doing along the way. He also provided really helpful feedback and tips for maintenance, which I truly appreciated. Professional, knowledgeable, and dedicated — highly..." Read more
3 months ago
Google review
Jed Handy
"Quick service. All my questions were answered and work was completed to my complete satisfaction."
3 months ago
Google review
Jill Button
"Great experience with the Wellness Shop. I inherited an old hot tub when moving and needed a leak investigated. Matt knew the history of the tub and took the time to assess and recommend an easy and economical fix. He showed me how to maintain the tub, areas to watch and recommended how to use the tub for the best stress free experience. He was incredibly kn..." Read more
3 months ago
Google review
Alan Wyse
"Great friendly service- easy to set up appointments online"
3 months ago
Google review
Tory Harbottle-Higgins
"Just had our swim spa serviced for the first time and Troy was very thorough and straightforward (which we appreciated). All our questions were answered and anything potentially covered under warranty was submitted for us. The booking application online is a little bugged as we booked a date later than our preferred day thinking it was unavailable when that..." Read more
3 months ago
Google review
mike lindsay
"Our experience was nothing less than professional. Our Wellness expert Julie P ( Burlington location) was so helpful from the moment we walked in the door. She was very knowledgeable and attentive without pushing to close the sale. Even after our purchase she answered all our questions in regards to water chemistry, electrical, aftermarket products etc. It w..." Read more
3 months ago
Google review
"Always a great experience. Professional, knowledgeable, prompt and easy to contact. Usually have the parts and aftermarket chemicals etc needed to run the hot tub."
2 months ago