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adam knight
Karen C
"Stuart was a great help in assisting us to make our sauna purchase. He provided us with the information we needed to make an informed decision, made the process easy and was even there to help us with questions after installation. Amazing service! Thank you Stuart :)"
2 months ago
Google review
Daniel Elliott
"First Class Service. We worked with Jen and recently bought J385. The team was great every step of the way. The fact they provide electrician and even managed delivery including craning it over my house was a huge value add and stress relief. Jen spent over an hour with me reviewing water quality management. Very professional company."
2 months ago
Google review
Adam St Denis
"My experience buying a hot tub was pressure free Christian was easy to talk to fast at responding to questions. The Hot Tub Movers also were quick friendly and easy to deal with. Would highly recommend if interested in a hot tub"
2 months ago
Google review
Sean Griffin (themusicalchef)
"I appreciate the professionalism of this company. When I order a repair I appreciate the ability to add notes and other information to the job order after I have initially put it in. The service technician showed up the next day which was great because a fuse had blown in the circuit board of my Jaccuzi and it was going down to minus 20!"
2 months ago
Google review
Melanie Budicky
"we were thrilled with the service that we were provided through the purchase installation and set up of our hot tub. We are new to the hot tub world, so had very little insight on what we wanted to buy. The staff helped us look at different options that suited our needs and help us pick the right hot tub for us starting out. The delivery and initial set up..." Read more
2 months ago
Google review
Peter Mroz
"Great service! Julie went above and beyond!"
2 months ago
Google review
Jordan the Operator/Investor
"Andre is the man! Very professional and extremely knowledgeable about the jacuzzi hot tub line. I highly recommend Andre at the wellness shop for anything hot tub related. Thanks Andre for all of your help!"
2 months ago
Google review
Ibrahim Seaidoun
"Came to check my water and see what type of chemical I need for my hot tub and Barb took her time to explain to me the entire process. I highly recommend this store and Barb is extremely helpful and wonderful to deal with."
2 months ago
Google review
John Giurdanella
"Jennifer was an absolute pleasure to deal with, she was thorough with every possible detail you can imagine on Hot tubs, Jacuzzi etc... Actually a bit to knowledgeable, lol, She guided my whole transaction from start to delivery and post delivery. Highly recommend dealing with this company and definitely ask for Jenn, thats what she likes being called."
2 months ago
Google review
Elena Gourlay
"Great experience and fanstastic service from Julie, despite our repeated delays due to Hydro and Permit delays issues. Finally delivered and loving it!"
3 months ago
Google review
Barb Hillis
"Upon delivery of my hot tub on Jan 27, 2025 the delivery guys noticed that a fork lift had pieced the bottom of the hot tub they immediately notified the wellness shop service and a new panel was ordered.A call was returned from service within the hour that the panel would be replaced and they apologized immensely for this. I went into the wellness shop in..." Read more
3 months ago
Google review
Jeff Jans
"My hot tub stopped heating. I submitted an appointment request online. The communication was really good, they diagnosed and repaired the hot tub in one visit. Good value and very efficient. Thanks!"
3 months ago
Google review
Mark Sampson
"We had a GREAT experience dealing with Barb at the Wellness Shop in Barrie for our Jacuzzi hot tub. She came to our house and personally put us through "spa school" which included setting up the hot tub and going through the features."
3 months ago
Google review
Margaret La Chimea
"We recently bought a Clearlight sauna - Sanctuary 1. We are extremely pleased with the overall service. Stuart was very knowledgeable and professional through the whole process. He arranged and scheduled the additional electrical work needed before the instalment. He also made sure that all other assembly dates were scheduled on time. in addition, he followe..." Read more
3 months ago
Google review
BRAD RIDLEY
"Not pushy really easy to deal with I highly recommend wellness shop at jacuzzi Barrie"
3 months ago
Google review
Gordon Scott
"We were told a customer service agent could be at our place in a week and 2 hours after, they had found someone nearby due to a cancellation that could solve our issue. He was also incredibly professional and efficient."
3 months ago
Google review
Stacy Strong
"We had Christian from the Barrie store help us in purchasing our first hot tub. He was very knowledgeable and made the whole experience amazing! From the moment we walked into the store until the hot tub was up and running, everyone was great including the electricians! Christian has followed up with us multiple times to see if we had any questions and to se..." Read more
3 months ago
Google review
Mina Mikhail
"I would strongly recommend for all Jacuzzi-related maintenance, repairs, and accessories. The team was very knowledgeable, friendly, and helpful. They did their best to find the most cost-effective solutions, and were able to schedule appointments quickly. Highly recommend! (Special thank you to Matthew)"
3 months ago
Google review
Philip Toleikis
"We had an under warranty repair to our hot tub involving replacement of the thermostat. The technician was very efficient in his work, provided excellent suggestions for optimal performance and made adjustments accordingly. I was very pleased with his work."
3 months ago
Google review
AJ Jabbarian
"One of the best customer service experiences I've had and Joe is the reason for that. Friendly, honest, and reliable. He really cares about the customers needs and helps out as much as he can. Thank you Joe"
3 months ago
Google review
Joanne Schroer
"Knowledge and honest"
3 months ago
Google review
Chelsea Hutton
"We bought our Jacuzzi in 2020 and have always used Hot Tub Store for all our our supplies. The shipping is fast and I like their products better than anyone else. We have a few things serviced on the tub, and the service appointments are always accurate timewise and the technician calls ahead and fixes the problem. Very happy with the service we receive."
3 months ago
Google review
Jennifer Buist
"Great experience with Julie at the Burlington location. Friendly and extremely knowledgeable! Helpful beyond measure and just a text or phone call away for any questions. All details went as planned and now we are happily enjoying the benefits of our J-355!! Thank you 😊"
3 months ago
Google review
Darlene Morrison
"I’m excited to say that I’m a new swim spa owner all thanks to “Julie Jacuzzi “!!!! I can’t say enough good things about this purchase experience and Julie’s amazing customer service and support. I had bought a hot tub in my old house from another company many years ago and they were not nearly as knowledgeable and helpful as Julie! She was also there every..." Read more
3 months ago
Google review
"Recently purchased a clear light sanctuary 1 sauna from the wellness shop. Dealing with JENNIFER GAETANO I had a great experience. Really knew the produce and gave me a great price. Would definitely recommend Jennifer and the wellness shop to anyone."
2 months ago