Jacuzzi Ontario Reviews & Testimonials

4.9 (1,873)

Reviews: 1,873


5
95%
4
5%
3
0%
2
0%
1
0%

100% of customers would recommend Jacuzzi Ontario

Tina Hinsperger

Tina Hinsperger star-alt star-alt star-alt star-alt star-alt

"thank you for your thorough service. I also appreciate the willingness to answer questions about optimizing use of my hot tub. I appreciate your attention to detail and availability."

5 months ago

Google review

Angie Crawford

Angie Crawford star-alt star-alt star-alt star-alt star-alt

"Eric came out to assess our Jacuzzi leak within 2 days of my call. He was efficient, friendly and answered all of our questions. Very knowledgable!"

5 months ago

Google review

Sean Bailey

Sean Bailey star-alt star-alt star-alt star-alt star-alt

"Best customer service and quality products at Wellness Shop. Jenn is super knowledgeable and helpful. Her expertise and honest communication made it super easy for us get an awesome hot tub. The service team are also excellent. Professional advice and high level customer service that is so rare in today’s world. Greg is simply the best. Highly, highly, highl..." Read more

5 months ago

Google review

Sam Marra

Sam Marra star-alt star-alt star-alt star-alt star-alt

"Nathan was kind, intelligent, and composed under pressure. He also demonstrated strong knowledge of both the products and hot tubs."

5 months ago

Google review

Iqbal Jaffer

Iqbal Jaffer star-alt star-alt star-alt star-alt star-alt

"Have been dealing with these guys since we bought our hot tub 4 years ago. They have always provided exceptional sales and service and we have trusted them for all of their work. Anytime we have a service call we just know that things will get taken care of properly. Will absolutely continue to call them."

5 months ago

Google review

Dana Muir

Dana Muir star-alt star-alt star-alt star-alt star-alt

"Professional and knowledgeable staff. Zack at wellness shop was able to answer all of questions as we entered our hot tub journey. Prices were fair and comparable to other brands. Installation was seamless and quick. We loved that the electrical was all organized by the wellness spa. We would highly recommend the wellness shop."

5 months ago

Google review

Krystal MacNeil

Krystal MacNeil star-alt star-alt star-alt star-alt star-alt

"Had a tune up done to my swimspa this season, Chris was very professional, efficient and helpful. He answered all my questions and did a great job!"

5 months ago

Google review

Tomasz Jankowiak

Tomasz Jankowiak star-alt star-alt star-alt star-alt star-alt

"Very professional service"

5 months ago

Google review

candace stewart-jones

candace stewart-jones star-alt star-alt star-alt star-alt star-alt

"Booking was easy and scheduled quickly. Julio our tech, was very informative, explained what he was doing every step of the way."

5 months ago

Google review

Harish Bangre

Harish Bangre star-alt star-alt star-alt star-alt star-alt

"Greg from Wellness arrived on time and was extremely friendly and professional. He quickly diagnosed a leak in the hot tub and fixed it efficiently. He also went above and beyond to make sure everything was working properly, even discovering and correcting a 10-degree discrepancy in the temperature. Overall, I’m a very happy customer!"

5 months ago

Google review

H M

H M star-alt star-alt star-alt star-alt star-alt

"The customer service at the wellness shop has exceeded our expectations. They are knowledgeable, friendly and very accommodating. Our backyard work delayed our delivery, and they were quick to make arrangements on our delivery date. Mandi from the Burlington location was always available and willing to answer all of our questions. I am very happy with her to..." Read more

6 months ago

Google review

Nat Poretti

Nat Poretti star-alt star-alt star-alt star-alt star-alt

"Very professional service. Highly recommended, Brenden was seed!"

6 months ago

Google review

James Mattocks

James Mattocks star-alt star-alt star-alt star-alt star-alt

"Jamie was awesome to deal with. He showed up when he said, explained everything that needed to be completed and had my Jacuzzi tub fixed in an hr. My only downside is the 160 service fee doesn't come off when you go forward with the work. No biggie just would've been nice. The service was great!!"

6 months ago

Google review

DHP

DHP star-alt star-alt star-alt star-alt star-alt

"The team at Wellness/Fix My Hot Tub were great. They were able to look at photos and decide if there was enough space for the technician to assess our in deck hot tub. Matt arrived on the scheduled day and fixed the problem quickly and confidently. Thanks Matt & team!"

6 months ago

Google review

Steve McLaren

Steve McLaren star-alt star-alt star-alt star-alt star-alt

"We had a technician come to our house as our Jacuzzi hot tub had a leak. Andrew knew right away that it was the waterfall and started removing the back panel and started pulling out some of the spray foam insulation. He immediately saw the water leaking from the broken connection and after a few minutes he replaced the part and then tested the unit which did..." Read more

6 months ago

Google review

JESUS URDANETA

JESUS URDANETA star-alt star-alt star-alt star-alt star-alt

"Search no more. This company and specially Julie is the best thing could happen to you if you are in the market for a hot tub. Very profesional, patient and sweet. She takes by the hand all the way of the process. Thank you Julie. Muchas gracias."

6 months ago

Google review

Lisa Laredo

Lisa Laredo star-alt star-alt star-alt star-alt star-alt

"Super friendly and knowledgeable staff. Always gets back to me and helps me maintain my spa. I would highly recommend them to anyone."

6 months ago

Google review

rosa lionetti

rosa lionetti star-alt star-alt star-alt star-alt star-alt

"Quick throughal and efficient Great people"

6 months ago

Google review

Justine Cooper

Justine Cooper star-alt star-alt star-alt star-alt star-alt

"Great service. Sale went smoothly . Delivery went well. We required service and was completed efficiently and everyone has been friendly to deal with ."

6 months ago

Google review

Sterling Rogers

Sterling Rogers star-alt star-alt star-alt star-alt star-alt

"The Wellness shop was great. Mandi was well organized, knowledgeable, helpful and a pleasure to work with.  We are very happy with our purchase J-325."

6 months ago

Google review

ali woodley

ali woodley star-alt star-alt star-alt star-alt star-alt

"Quick service and follow up. technician takes time to explain the issue ."

6 months ago

Google review

Jed Chinneck

Jed Chinneck star-alt star-alt star-alt star-alt star-alt

"Exceptionally happy with Eric who does our annual hot tub tune up. He is knowledgeable, efficient and most importantly friendly. I cannot recommend him enough"

6 months ago

Google review

Justin Hayter

Justin Hayter star-alt star-alt star-alt star-alt star-alt

"Had a water leak at the pump and the heater. Service person made quick work of the repair and was very pleasant. He even gave me a few maintenance tips while we were waiting for the glue to dry."

6 months ago

Google review

Victor Castela

Victor Castela star-alt star-alt star-alt star-alt star-alt

"I can’t say enough good things about the service Rod provided. We had a persistent leak in our hot tub that had been difficult to pinpoint. Rod arrived right on time, came fully prepared with the right tools, and immediately got to work. He took the time to thoroughly inspect the system, explained what he was doing every step of the way, and quickly identifi..." Read more

6 months ago

Google review

Tracy Griffin

Tracy Griffin star-alt star-alt star-alt star-alt star-alt

"Quick delivery, ordered online and received the very next day! Can’t beat that service !! Would highly recommend for all hot tub product needs."

6 months ago

Google review