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Frank P67
Ron Nelson
"This is the first Hot Tub we have owned J-365 and we have only had it for 10 days and it is beautiful addition to our yard. We also purchased the Gazebo which compliments the Hot Tub and protects us from the weather. We purchased our Tub from the Ancaster /Hamilton store and was educated on the whole process of the best Hot Tub for our family from Lauren. Sh..." Read more
6 years ago
Google review
mike foster
"Great service from the Burlington store. Every time I call or text Hamad the store manager he gets back to me quickly and always solves my issues. Nowadays you get what you pay for and Jacuzzi Burlington lives up to that. Great experience."
6 years ago
Google review
Chris Hie
"Hamad was fantastic. Very friendly and easy to deal with. He was always available through email and text while we researched which hottub to purchase. In the end, due to great customer relations, we chose to purchase Jacuzzi brand. The install was coordinated without a hitch, even though we took delivery 2 months ahead of our original plan. Even now, after t..." Read more
6 years ago
Google review
sheri carrigan
"This was our first hot tub purchase ... branden was extremely helpful and patient with our many questions and concerns ... tub was delivered on time and without and problems ...I was alittle overwhelmed by the box of products ... but yet again branden was super helpful and came and helped us get started and all set up and ready to enjoy our new tub ....than..." Read more
6 years ago
Google review
Celso Cardieri
"We just had our Jacuzzi hot tub installed this week and we couldn’t be more satisfied! The service and care offered by Brendan was outstanding! He is very knowledgeable of his products, very patient when explaining all the benefits of the hot tub and very helpful when came over after the installation to ensure everything was working the way it was supposed..." Read more
6 years ago
Google review
stephanie davidson
"The service provided from sale to delivery was beyond exceptional. I wanted a more expensive tub Darryl could have made a easy up sale instead explained the differences between tubs. He sold me right there for being so honest. Was delivered exactly as promised. The spa school so helpful. Delivery guys were amazing and so helpful can't wait to jump in my tub..." Read more
6 years ago
Google review
Wayne Wilkinson
"Free water testing for your tub."
6 years ago
Google review
Andrew Rymes
"Hammad is always there to help. love this shop"
6 years ago
Google review
michael little
"I don’t normally write review but after the wonderful service I received at jacuzzi hot tubs in Whitby from Ron and Darryl was top notch. They have been there every step of the way. Very professional. An Even with small simple questions they take the time to make sure I understand before I leave. They also are honest guys they make sure I have what I nee..." Read more
6 years ago
Google review
Kim G
"Very good staff. Hot Tub is awesome!!! Erin is great she makes herself available at all times."
6 years ago
Google review
Charles Krick
"Just purchased a hot tub and had it delivered by the Burlington crew. Very professionally done, called me the day before to notify of delivery window and called me in am to let me know on the way. Very polite and tidy workers, cleared away debris and ensured of location and accessibility. Railing that came with tub needed to be modified and was done on site..." Read more
6 years ago
Google review
Trina H
"We just got our new Jacuzzi j335, installed and running. We just had our “spa school” class with Brendan. He went over the functions of the tubs and the chemicals: choline, pH and alkaline. Easy to follow and understand. He answered all of our questions !! Great guy, thanks Brendan"
6 years ago
Google review
Heather Strassburger
"My husband dreamt of owing a hot tub for years... me... not so much. However, after a visit to Jacuzzi Kitchener I realized it was so much more than a hot tub, it was a spa retreat in my own private yard! Purchasing our Jacuzzi hasn’t only immensely helped my husband’s back aches but has become a fun family gathering spot. In a time when family schedules rar..." Read more
6 years ago
Google review
Adrian Dogaru
"Great high-quality hot tub store with excellent Customer Service. If you live in Whitby area and you have/want a hot tub this is the place to go. Perhaps not the cheapest, but they definitely offer high quality merchandise."
6 years ago
Google review
Sean C
"The experience we had with Vaughan Jacuzzi from start to finish was one of the best customer service experiences we've ever had. Brad was amazing from start to finish and went way above and beyond what we would have expected and even made the 40min drive up to our house on multiple occasions to help us out. The Hot Tub we got is amazing and the service was a..." Read more
6 years ago
Google review
Ashley Leitch
"Customer service here is amazing! They work within your budget and make sure you understand everything. They go out if their way to make sure you’re comfortable"
6 years ago
Google review
EA
"We worked with Hamad. He was very friendly, helpful and knowledgeable. He helped us get excactly what we were looking for. Our new gazebo is beautiful and sturdy and was a really great deal. Delivery and Installation was really quick and easy. Couldn't be happier."
7 years ago
Google review
Dean Waldron
"Professional, on time, completed work as expected"
7 years ago
Google review
Cheryl Holden
"The idea of buying a jacuzzi was pretty unnerving for my husband and I as we had absolutely no idea what to look for. We called a few places and it wasn’t very encouraging. So on a wim, we stopped by Jacuzzi Kitchener .... well from the moment we walked in and were greeted by Hayley we knew we were in the right store. Hayley helped us pick a model that was s..." Read more
7 years ago
Google review
Peter Phillips
"I have owned a few hot tubs but this has been my best sales as well as "after sales" experience, to date. The new tub is wonderful, but the best part is the friendly and knowledgeable staff. Hamad has always been available to answer all of my questions in a timely manner. HIGHLY RECOMMENDED ! Also of note... Just had my first service call and the crew was e..." Read more
7 years ago
Google review
T
"Hi there, I am very pleased with my J480, the RX Therapy Seat lounger is the best thing ever, giving an awesome hydromassage with a full body relief. The service I have received from jacuzzi is incredible. I’m totally happy with the superb service and respect from all of their staff. They truly look after you, and if your in the hunt for a tub, I definitely..." Read more
7 years ago
Google review
Tammy Welsh
"Fantastic product and exceptional end to end service!"
7 years ago
Google review
Colin MacDonald
"After unsuccesffuly trying to give my money to a few other local Spa businesses I finally stumbled into Sundance Spas. Immediately I was greeted and welcomed to the store by 3 very hard working employees. A computer glitch had sent them into recovery mode all while giving me the upmost attention. I explained to Hayley, the smiling face of sundance, that I wa..." Read more
7 years ago
Google review
Ramona McIntosh Canney
"My husband and I had the great fortune of having Hamad as our salesperson in Burlington. When we finally decided on the right hot tub for us his service didn't stop there. He's helped us with all our questions over the last 3 months, has come to our house to make sure it was running properly, and remembers are names each and every time we stop by the store f..." Read more
7 years ago
Google review
"We purchased a new hot tub from Jacuzzi and could not be happier with the tub and with the outstanding service we received. Mike Gaffney went above and beyond to meet all of our expectations. Mike was knowledgeable about the product and just a pleasure to deal with from beginning to end. Mike came to our home and did a site inspection and made recommendat..." Read more
6 years ago