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Ian Weir
TGR - The Glove Review
"As a new owner of a Jacuzzi J-235 purchased in Ancaster, you couldn't find a better staff to help you get it up and running and maintain your spa. Nothing but professionals at the Ancaster location. I live about an hour drive away, so driving there to get answers seemed a bit much. Just call and ask for help. On two separate occasions i've called and had..." Read more
10 years ago
Google review
Nick Paglia
"My wife and I bought our hot tub here a year ago. It was an excellent experience as the staff were very knowledgeable, helpful and courteous. The hot tub continues to be a health (back issues) and social investment we're glad we made. It has worked perfectly from day one and is enjoyed continuously year round! I highly recommend Jacuzzi and the Ancaster loca..." Read more
10 years ago
Google review
David Howes
"Michael at Whitby Jacuzzi has been extremely helpful with my "struggles" with the learning curve. Was quick to respond to my questions and even came to my house personally to address some issues I was having with water quality. We are very happy that we invested with Jacuzzi and their staff. With all the research we put into the tub we wanted, it shows we..." Read more
10 years ago
Google review
Lisa Willson
"When my husband and I decided to purchase our hot tub he was adamant that we purchased it from Jacuzzi. Upon return from Jamaica at 3am, Dave was there by 11am. He was immediately greeted by Mikes friendly smile and willingness to help. We decided to get some sleep and come back the next day. Mike was insistent on knowing what time and was waiting for my hus..." Read more
10 years ago
Google review
J
"What an amazing experience. Alain Henderson and his team were very professional right from the start. I wont include finish because I drop by the store every weekend to have my water tested just to make sure I am adding the right combination of chemicals to the tub and team does it willingly and with a smile. Alain helped us choose the right hot tub that is..." Read more
10 years ago
Google review
Curtis Williamson
"The hot tub is fantastic, and so was the service. From the introduction, through the sale and even after the instal, Mike at Jacuzzi has been very helpful. Would recomend anyone looking for a tub to go to him."
10 years ago
Google review
Mike Smith
"Great customer Service, if we need help anytime Michael is a phone call away, love our new jacuzzi hot tub.... M. SMTH"
10 years ago
Google review
craig harper
"My wife and I have had a great experience purchasing a hot tub at Whitby Jacuzzi. The customer service is top notch, Mike Kitchen has been amazing to work with. It was a pleasure to learn about Jacuzzi tubs in the beautiful showroom and very refreshing to shop in an atmosphere absent of negative sales tactics. We have purchased a hot tub as therapeutic suppo..." Read more
10 years ago
Google review
Mark Fisher
"Websites often say stick to the name-brand hot tubs, and nothing is more name-brand than Jacuzzi. Great service from the Whitby location, who made it easy to pick out the right model and the right features. The support continues after delivery, Michael and his staff are always there to answer every question or concern."
10 years ago
Google review
Adam Lingenfelter
"My wife and I are extremely impressed with our experience working with Mike at Jacuzzi Whitby. After visiting several other stores who claim to sell hot tubs, we were finding that so few people knew anything about the products they were selling, and we were beginning to become discouraged about the prospect of making an informed decision about such an impor..." Read more
10 years ago
Google review
Kevin Kirkpatrick
"Mike Kitchen at the Whitby Jacuzzi location has been amazing. He has worked with us every step of the way to get us the best hot tub in our budget and ensure we were enjoying it post delivery. If you are looking for a quality product and amazing customer service Mike and the team in Whitby are the best!"
10 years ago
Google review
Melissa Rew
"We recently purchased our first hot tub from this location and were extremely happy with our experience! The staff member, Michael, was very knowledgeable. He was able to answer all of our questions and more. We had done some research and were impressed that all of our concerns were addressed and erased. It made our decision to purchase a Jacuzzi easy. M..." Read more
10 years ago
Google review
Scott Collins
"EDIT October 2013: I had to make a second call for service for my hot tub. The service was even better than the first time. Michelle is always quick and polite to answer calls or emails, and the service techs were very knowledgable, polite and professional. I would def. use them again! Changed from 4 to 5 star. I purchased a clear-ray system for my Catalin..." Read more
11 years ago
Google review
Cory Ching
"We had purchased a Jacuzzi hot tub from the Wellness Shop 11 years ago. It has worked very well but is getting to the age where some repairs are needed. We booked a service technician for an inspection and to repair the air control in a corner seat. The technician came on time and was very knowledgeable with some good recommendations for maintaining the h..." Read more
11 years ago
Google review
D Dubois
"Just a short note to say how much we appreciated Jacuzzi Hot Tubs staff and equipment. The hot tub we ordered and had delivered is fantastic. What a great way to massage away the days pains and relax with the family. Even though we have a pool, it's always nice to end up in the hot tub anytime during the day. The staff at JHTs were professional and knowl..." Read more
11 years ago
Google review
Jory Vernon
"My experience with my Jacuzzi has been practically life-changing. I was a bit reluctant to go in during the winter but decided one day to take the plunge. Just being in the hot tub with freezing air all around me was so exhilarating and relaxing. In fact, the colder it was outside the better it was inside the tub! I have been sleeping much better, using my b..." Read more
11 years ago
Google review
Gary Goodenough
"I didn't have to wait very long for a real person to answer my call. I was surprised by how efficient the customer service person was. My information was at her fingertips. The service call was scheduled sooner than I expected. The repair person was very personable and professional. The problem was complex but the repair was made quickly with the assistance..." Read more
11 years ago
Google review
Wayne Belkosky
"We couldn't be more pleased with the Jacuzzi we purchased from Alain at the Vaughan location. Our home has a lot of stairs up from the street and was a tricky install but they were able to do so quickly and with minimal hassle. The tub itself has worked beautifully from the beginning, with a couple of minor issues that were handled personally and quickly b..." Read more
12 years ago
Google review
gary krevenky
"Bought a Jacuzzi J-415 at the careport home and garden show, Michael Kitchen of Jacuzzi was very helpful in explaining all the features of the hot tub and helped us make the right purchase. My wife and I are very pleased with the delivery and setup and have been enjoying the benefits of the therapeutic jets. Much better hot tub than our previous one, I would..." Read more
12 years ago
Google review
Rick Jaborek
"We needed to replace an old hot tub and looked and researched various brands. We walked into Jacuzzi Burlington and fell in love with the J480. They managed to work out a reasonable price and, despite the challenges our back yard and deck presented, they made it easy to arrange the install. The tub heated up quick and before long we were enjoying a beauti..." Read more
12 years ago
Google review
Jerry Wenger
"WOW! Impressed yet again! I bought my Jacuzzi Hot Tub at another location (Ancaster). I was visiting my in laws last week in Kitchener. I took them to the local Jacuzzi Hot Tub store in Kitchener to show them what I bought as they were interested in buying their own hot tub. As I didn't buy my personal tub in Kitchener, I wasn't sure what type of service to..." Read more
12 years ago
Google review
K Hoover
"Repaired our hot tub fast and reliably. Cost for the new pump was competitive with the best price I could find on the internet and I'm back in my hot tub...big smile from me and thank you for the affordable and prompt service."
12 years ago
Google review
"Michael was extremely knowledgeable about hot tubs. This was our first ever hot tub purchase and he ensured that we were educated on all aspects of the product. He took the time to understand (and to ensure we understood) why we were buying a hot tub, what we were looking to get out of a hot tub. Something as simple as getting in a hot tub to make sure we..." Read more
10 years ago