Jacuzzi Ontario Reviews & Testimonials

4.9 (1,661)

Reviews: 1,661


5
95%
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100% of customers would recommend Jacuzzi Ontario

Paul J Collins

Paul J Collins star-alt star-alt star-alt star-alt star-alt

"Maintenance and new cover installation seamless and perfectly executed. Highly recommend regular scheduled maintenance. Hot tub running like new."

2 days ago

Google review

Zach Goodbaum

Zach Goodbaum star-alt star-alt star-alt star-alt star-alt

"Absolutely amazing experience at the wellness shop! From the moment we walked in, the staff was welcoming and knowledgeable, and the selection of jacuzzis was top-notch. But what truly made the experience exceptional was the incredible service we received from Andre. Andre went above and beyond to help us find the perfect jacuzzi. He was patient, attentive,..." Read more

3 days ago

Google review

Nick Lavcanski

Nick Lavcanski star-alt star-alt star-alt star-alt star-alt

"We purchased our first hot tub the rough the wellness shop. The purchase, sales support, install and aftercare has been wonderful and very informative."

4 days ago

Google review

Ted Howe

Ted Howe star-alt star-alt star-alt star-alt star-alt

"The service tech (Eric) was very knowledgeable and thorough and great to deal with. His work was excellent and he informed us of each step and issue. However, the service appointment was 3 weeks after we requested a service appointment. Having to wait 3 weeks to get service is unacceptable."

6 days ago

Google review

Janice Clark

Janice Clark star-alt star-alt star-alt star-alt star-alt

"Daniel came & cleaned & filled the tub. He did a great job."

7 days ago

Google review

Jeff Carruthers

Jeff Carruthers star-alt star-alt star-alt star-alt star-alt

"The Wellness Shop was prompt with my online request, and confirmed a time asap. My technician, Jamie Young, was courteous, well trained, and a pleasure to deal with. This is my second time requesting service and both experiences have been positive!"

8 days ago

Google review

Ric Burlie

Ric Burlie star-alt star-alt star-alt star-alt star-alt

"Service was great!"

10 days ago

Google review

SuZanne Kirsht

SuZanne Kirsht star-alt star-alt star-alt star-alt star-alt

"Beyond brilliant service, Matt was exceptional and went above and beyond to help us find a new hot tub to place our 25+ year one. From inquiring to delivery and even after with the a few questions here and there. Their website is fantastic and user friendly to re-order supplies and easy delivery right to the house. Thank you again for completing out oasis..." Read more

10 days ago

Google review

Manish Gosrani

Manish Gosrani star-alt star-alt star-alt star-alt star-alt

"Matt was exceptionally helpful in making sure we got the right product. He helped from deciding which Jacuzzi, to visiting our property to assess fittings to follow up service. We’ve now had our jacuzzi for 6 months. Highly recommend this company and Matt to help you."

10 days ago

Google review

Trina Clayton

Trina Clayton star-alt star-alt star-alt star-alt star-alt

"We purchased a hot tub from Michael. Great service, timely install, came with electrical hook up which saved us minimally 1000$. The wellness shop was able to answer all our questions and get us into a hot tub all in less than a week. Wouldn't hesitate to use them."

10 days ago

Google review

marsha sheppard

marsha sheppard star-alt star-alt star-alt star-alt star-alt

"My last service agent was great . Everything went well and my issue was resolved..highly recommend jacuzzi London."

11 days ago

Google review

nickolas tarasca

nickolas tarasca star-alt star-alt star-alt star-alt star-alt

"I recently refilled my J-245 Hot tub and noticed it was taking too long to get to temperature. I called support and the person on the phone was very polite and friendly and booked an appointment for have a service tech come onsite and repair the unit. The tech came onsite called 30 minutes before arriving. with a short period of time, he discovered the issue..." Read more

11 days ago

Google review

Sarah Sadler

Sarah Sadler star-alt star-alt star-alt star-alt star-alt

"Very happy with our purchase. We have had jacuzzi’s for life for a few years and decided to buy our sauna from the wellness shop too. Michael was knowledgeable from experience with saunas.the wellness shop took care of everything. Delivery and hook up were great with no issues."

11 days ago

Google review

Robert Fiumara

Robert Fiumara star-alt star-alt star-alt star-alt star-alt

"Amazing service. Taking time to truly understand what you are looking for. Constant follow up. Delivery was quick and efficient"

11 days ago

Google review

Don Durocher

Don Durocher star-alt star-alt star-alt star-alt star-alt

"Happy with everything from the day we bought our spa 6-7 years ago . The service team are exceptional and have always been courteous, professional and very knowledgeable . Matt is a definite asset and does Wellness Shop proud out in the field ."

13 days ago

Google review

Jody

Jody star-alt star-alt star-alt star-alt star-alt

"Quick service, most times has the needed part already in the truck, so far fix! If not, next day for sure. Greg is knowledgeable and super friendly."

14 days ago

Google review

AG

AG star-alt star-alt star-alt star-alt star-alt

"great company to work with."

14 days ago

Google review

Waleed Khan

Waleed Khan star-alt star-alt star-alt star-alt star-alt

"Excellent customer service. Perfect product description and pricing."

16 days ago

Google review

healthy community

healthy community star-alt star-alt star-alt star-alt star-alt

"Wellness Shop provided a superior service to our hot tub, Daniel the technician went above and beyond on his customer relations and services. Quick, clean and professional..with a smile...I recommend this service to all that have a hot tub. Thanks again.."

17 days ago

Google review

Joanna Staden

Joanna Staden star-alt star-alt star-alt star-alt star-alt

"The technician went above and beyond. Fantastic service and very knowledgeable. He would be the reason we would continue our service with you"

18 days ago

Google review

Kenny Ngo

Kenny Ngo star-alt star-alt star-alt star-alt star-alt

"Great Service. Responded to my problem with ourJacuzzi motor quickly. Service tech came, diagnosed the issue, replace it... fortunately under warranty still, left some suggestions on how to prevent this in the future... use less chlorine to decrease the chance of the line to the motor from failing. We needed new filters, they happened to be on sale so we..." Read more

18 days ago

Google review

Jack Ammendolia

Jack Ammendolia star-alt star-alt star-alt star-alt star-alt

"We dealt with this shop to deal with some issues we had with our current hot tub and warranty problems etc and i can say it was a pleasure to deal with the staff and management here. They were very professional and always followed up and went above and beyond in terms of being our conduit to the manufacturer. The end result was more than I expected. I would..." Read more

19 days ago

Google review

Mike Lavallee

Mike Lavallee star-alt star-alt star-alt star-alt star-alt

"I recently had a hot tub service and even though i wasn’t there, Eric did a fantastic job of recommending what needed to be done and getting the tub back on line. I would not hesitate to use them again and recommend to a friend."

19 days ago

Google review

dean dohring

dean dohring star-alt star-alt star-alt star-alt star-alt

"Daniel from Wellness Shop (Jacuzzi) did an excellent job servicing our Hot Tub under out JFL Program Membership. It has been a wild winter and Wellness Shop worked with us to reschedule our service when we experienced a significant snow storm a month ago! Thanks again to Daniel"

19 days ago

Google review

Kerry Heck

Kerry Heck star-alt star-alt star-alt star-alt star-alt

"Great service team, quick response and they always do a great job during my maintenance appointments."

21 days ago

Google review