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POOP 911 Reviews & Testimonials

4.8 (8,543)

Reviews: 8,543


5
91%
4
3%
3
1%
2
0%
1
4%

94% of customers would recommend POOP 911

POOP 911 logo

About POOP 911


Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.

Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!

Phone

1-877-POOP-911

Neil B.

Neil B. star-alt star-alt star-alt star-alt star-alt

Salt Lake City, UT

"BEWARE! I Started service with Poop 911 at the end of March, and now it's the end of July, and they only showed up the very first visit.. I called to let them know I have not seen anyone nor has anyone left a visit tag on my door that they were here. My Lawn service people notified me that my lawn needed attention for them to contine mowing. I called the loc..." Read more

10 years ago

Neil B.

Neil B. star-alt star-alt star-alt star-alt star-alt

Salt Lake City, UT

"BEWARE! I Started service with Poop 911 at the end of March, and now it's the end of July, and they only showed up the very first visit.. I called to let them know I have not seen anyone nor has anyone left a visit tag on my door that they were here. My Lawn service people notified me that my lawn needed attention for them to contine mowing. I called the loc..." Read more

10 years ago

Adrian D.

Adrian D. star-alt star-alt star-alt star-alt star-alt

Goodyear, AZ

"This is hands down the best service I have ever paid for.We have two large dogs and they plant landmines all over the yard. We also have 3 boys and it was their job to pick up after the dogs, which they didn't complain too much about. However, getting the right tools turned out to be quite the challenge. Everything we bought broke within week..." Read more

10 years ago

Adrian D.

Adrian D. star-alt star-alt star-alt star-alt star-alt

Goodyear, AZ

"This is hands down the best service I have ever paid for. We have two large dogs and they plant landmines all over the yard. We also have 3 boys and it was their job to pick up after the dogs, which they didn't complain too much about. However, getting the right tools turned out to be quite the challenge. Everything we bought broke within weeks of purchas..." Read more

10 years ago

Patricia C.

Patricia C. star-alt star-alt star-alt star-alt star-alt

Chicago, IL

"This service is HORRIBLE.  First of all, I tried to schedule my first cleanup with them, which would be cleaning up for all of winter.  I was in the middle of filling out the online order form, agreeing to $59.95 for a spring cleanup of all winter poop. But I was interrupted by a family emergency before I could finish filling out the order. When I we..." Read more

11 years ago

Ash K.

Ash K. star-alt star-alt star-alt star-alt star-alt

Salt Lake City, UT

"Ridiculous, unreliable service. Horrible company.

They scoop the lawn and you can go out there yourself 5 minutes after they leave and still find 20 piles they missed. That is only if they even bother to show up that week.

Lazy, unreliable staff, run by some college kid who has no business running her own business..."

11 years ago

Ash K.

Ash K. star-alt star-alt star-alt star-alt star-alt

Salt Lake City, UT

"Ridiculous, unreliable service. Horrible company. They scoop the lawn and you can go out there yourself 5 minutes after they leave and still find 20 piles they missed. That is only if they even bother to show up that week. Lazy, unreliable staff, run by some college kid who has no business running her own business..."

11 years ago

Jessica M.

Jessica M. star-alt star-alt star-alt star-alt star-alt

Lake Forest, IL

"HORRIBLE!!!! Don't waste your time or money!! I heard about them through a friend and since I have 2 dogs, thought what a great idea to have someone come and clean up the poop after this past winter thaw. The initial clean up, can't say I was totally happy as they didn't get all the poop. When I called and left a vm to let them know that, I got an email resp..." Read more

11 years ago

Jessica M.

Jessica M. star-alt star-alt star-alt star-alt star-alt

Lake Forest, IL

"HORRIBLE!!!! Don't waste your time or money!! I heard about them through a friend and since I have 2 dogs, thought what a great idea to have someone come and clean up the poop after this past winter thaw. The initial clean up, can't say I was totally happy as they didn't get all the poop. When I called and left a vm to let them know that, I got an email resp..." Read more

11 years ago

Cameron K.

Cameron K. star-alt star-alt star-alt star-alt star-alt

Chicago, IL

"The only good thing I can say is that at least they didn't charge me (for this last visit). I had used them a couple years ago and found that they did a poor job - lots of poop left in the yard every week. But I have a toddler now and we had a terrible winter, so I thought I'd give it another shot. Paid about $60 for a "spring clean-up" and then $17..." Read more

11 years ago

Cameron K. star-alt star-alt star-alt star-alt star-alt

Chicago, IL

"The only good thing I can say is that at least they didn't charge me (for this last visit). I had used them a couple years ago and found that they did a poor job - lots of poop left in the yard every week. But I have a toddler now and we had a terrible winter, so I thought I'd give it another shot. Paid about $60 for a "spring clean-up" and then $17 a week f..." Read more

11 years ago

Mark D.

Mark D. star-alt star-alt star-alt star-alt star-alt

Rolling Meadows, IL

"I requested service as a new customer on their website on a Saturday. I was given a service date for the following Wednesday. On Monday I began trying to reach them by phone because I wanted to know I could talk to someone personally. Only got voicemail for 3 days. Left 2 and neither were returned. By 5:00pm on the date of supposed service no one had shown u..." Read more

11 years ago

Mark D.

Mark D. star-alt star-alt star-alt star-alt star-alt

Rolling Meadows, IL

"I requested service as a new customer on their website on a Saturday. I was given a service date for the following Wednesday. On Monday I began trying to reach them by phone because I wanted to know I could talk to someone personally. Only got voicemail for 3 days. Left 2 and neither were returned. By 5:00pm on the date of supposed service no one had shown u..." Read more

11 years ago

Aaron V.

Aaron V. star-alt star-alt star-alt star-alt star-alt

Austin, TX

"UPDATE:Writing an update since I have had to cancel my service after my initial review.I cancelled my service two months ago due to a billing issue, but two months later, they are STILL charging my credit card the monthly service fee. I have contacted the company multiple times, and they will not stop charging me. I have had to cancel my cred..." Read more

11 years ago

Kari M.

Kari M. star-alt star-alt star-alt star-alt star-alt

Genoa, IL

"I've had the service since spring time.  Everything seemed to be going ok...always some missed piles.  Recently though I have been getting scammed!  For at least the past 2 weeks I have been charged without the work being done.  I am still waiting to be contacted.  I have left messages and called at least a dozen times.  Find someone else before you get scam..." Read more

11 years ago

Joy Jones-Washington

Joy Jones-Washington

"Always on time, always professional and always a job well done!!"

11 years ago

B Post

B Post star-alt star-alt star-alt star-alt star-alt

"I was so pleased with this company. Even though they weren't able to help me clean my dog's poop because of a scheduling problem, they gave me the names and phone numbers of their competitors to see if they would be able to help. I would use this company in a heartbeat when our schedules were able to sync!"

11 years ago

Google review

Susan B.

Susan B. star-alt star-alt star-alt star-alt star-alt

Las Vegas, NV

"I signed up online and thought amazing.  First service was great!  Second visit really you left four piles and my dogs had not been out that after your service.  Finally reached someone and they stated tech would be back out.  Nothing, no additional calls - no response to email and guess what THEY CHARGED ME FOR THE VISIT and even double charged me.  NEVER A..." Read more

11 years ago

Robyn B. star-alt star-alt star-alt star-alt star-alt

Tulsa, OK

"What a difference Tulsa Poop 911 makes to our yard. Dogs love it! We love it! The owner, Jon, is incredibly responsive and prompt. Thanks Poop 911."

11 years ago

Danielle P.

Danielle P. star-alt star-alt star-alt star-alt star-alt

Las Vegas, NV

"Can't believe the terrible customer service!!! First few months were fine but then all of a sudden we noticed nobody showing up to clean the poop. Our credit card expired, which we called to update the same month, but because they didn't update it in their system they just stopped showing up! Seriously?? Maybe give your customer a call!Very happy with ou..." Read more

11 years ago

Michyle B.

Michyle B. star-alt star-alt star-alt star-alt star-alt

Aurora, CO

"These guys do a wonderful job and are so easy to get a hold of if you need to make schedule changes.  My dog is happy, my yard is happy, I am happy.  I have them come by every other week but they have plans available that fit any schedule.  I highly recommend hiring them!"

11 years ago

Emily R.

Emily R. star-alt star-alt star-alt star-alt star-alt

Cypress, TX

"The worst customer service ever.  They never even got to service my yard.  Communication was through email and Landa only blamed me and made excuses for their service.  All my info was entered online and they didn't keep their word for when they would come out.  I sent a follow up email for them to confirm again even after they didn't show and the email back..." Read more

11 years ago

Emily R.

Emily R. star-alt star-alt star-alt star-alt star-alt

Cypress, TX

"The worst customer service ever. They never even got to service my yard. Communication was through email and Landa only blamed me and made excuses for their service. All my info was entered online and they didn't keep their word for when they would come out. I sent a follow up email for them to confirm again even after they didn't show and the email back..." Read more

11 years ago

Angela S. star-alt star-alt star-alt star-alt star-alt

Edmond, OK

"We have four dogs which means a lot of poop. Poop 911 comes to scoop our backyard every week and we couldn't be more pleased. Jon and Bill are both very professional, courteous, and do an amazing job of making our backyard look like we don't even have dogs! Such a great service, we wish we would have signed up sooner!"

11 years ago

Angela S. star-alt star-alt star-alt star-alt star-alt

Edmond, OK

"We have four dogs which means a lot of poop. Poop 911 comes to scoop our backyard every week and we couldn't be more pleased. Jon and Bill are both very professional, courteous, and do an amazing job of making our backyard look like we don't even have dogs! Such a great service, we wish we would have signed up sooner!"

11 years ago