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1,567 reviews
4.9/5 average rating
Dan Martel
James Munro
"I had a problem with my hot tub and called the folks at Jacuzzi Vaughan. It was easy to book and actually had the tech show up a day earlier then expected. The bonus was not having to be home as they just needed access to the backyard. The tech solved the problem and sorted out a secondary problem that was related. I got a full report via email once done..." Read more
5 months ago
Google review
Susan St Louis
"Nik at jacuzzi service did an excellent job yesterday for us. He was very pleasant, quite knowledgeable, and efficient. He called on his way over and did keep the appointment within the time window provided. I was quite happy with his service."
6 months ago
Google review
Alexandra Adam
"We were very happy with our experience at the Wellness Shop. Freddy was an excellent salesman he answered all of our questions and was available to answer questions that came up between our order and delivery. We are new to hot tubs so the information provided by the shop was informative and easy to follow. We have only had the tub for about a week but love..." Read more
6 months ago
Google review
Danielle Simpson
"We are very pleased with our experience when purchasing our hot tub. After visiting several other brands and doing our research, we decided on purchasing our hot tub through the Wellness shop in Burlington. We appreciated how the entire process was taken care of for us from setting up delivery, electrical and ESA inspection. We’ve had the hot tub for a few w..." Read more
6 months ago
Google review
Chris Sirbos
"I had 3 different companies. Come out to look at my hot tub. Every time I got the old song-and-dance. Each time I spent a lot of money replacing parts And the hot tub never worked. I got connected to the wellness shop. They came in diagnosed it within 5 minutes And it was a simple wire sensor replacement Which was one of the most inexpensive parts. I will..." Read more
6 months ago
Google review
Bruce Correa
"We had an an amzing experience! Christian was very friendly and knowledgable about the products and services offered. We like the no pressure sell and upfront explanation of the price structure Being able to test the spa made it even a better experience and helped narrow down the selection process. As a Emergency Responder and a father of four the str..." Read more
6 months ago
Google review
Sean Cronsberry
"Great communication and speedy service. Appointment was rescheduled for an earlier date than expected. Technician was quick and got the job done."
6 months ago
Google review
Mike K
"There have been challenges in maintaining our older model spa year round. The staff and techs at The wellness shop are always there to help year round, rain , snow, or shine. Courteous, reliable and efficient. Have never let us down. Great job."
6 months ago
Google review
max devries
"Great friendly service"
6 months ago
Google review
Tony Marchione
"Right from the get go, my experience at the Wellness Spa was top notch. Jen showed me all the options available and explained them in detail. Helping me choose the right tub for me. As for the installers and Electrians, they were also great. The delivery and placement of my tub was done with care and precision. The Electrical guys came in and had my tub up a..." Read more
6 months ago
Google review
Jennifer Marley
"The service technician was very knowledgeable and very helpful. Our hot tub will be functioning like new again. Also the online booking and follow up was very easy and accurate. Thank you."
6 months ago
Google review
Yoah Sui
"Called for a 21-point Hot Tub service inspection. Troy, the technician, was tremendously helpful in explaining and performing the inspection. Service was efficient, friendly, and professional. Would recommend!"
6 months ago
Google review
alan browne
"Great service from the Wellness shop. My hot tub was leaking and was losing water at a fast rate. I was worried that it would take awhile to get a technician out to diagnose the problem. The wellness shop had someone out the next day who accessed the problem as well as checked out the rest of the equipment to ensure everything was OK. The technician Ja..." Read more
6 months ago
Google review
Donna Aronowicz
"Service was quick and efficient. Technician was friendly and explained the situation and since it was under warranty, took care of the issue right away."
6 months ago
Google review
Chris Kilgour
"Start to finish, we felt like we were dealing with professionals at this store. They had answers to all of our questions."
6 months ago
Google review
Chelsea Geschiere
"After dealing with a nightmare situation with another hot tub company; The Wellness Shop at Jacuzzi London went above and beyond to help us out in a timely manner. Even though we don’t live in the area, the service was fast, efficient and fabulous. We would recommend this company to anyone looking for their next Spa / Hot Tub purchase."
6 months ago
Google review
Curt Wang
"Just wanted to share the experience I had with wellness shop, from the beginning of going into the shop and meeting Stewart for the first time was a pleasure. He was informative, funny and not a pushy salesman. While we were waiting for our tub, we visited the show room a few times and every time was like the first time, he entertained all our questions and..." Read more
6 months ago
Google review
Duncan Fraser
"I had an issue with the pillow grommets breaking, from the moment I called about the program it was handled professionally. The service technician showed up on time (early) and replaced both grommets, fixed the light and moved the hose on the back causing the issue. Overall good experience."
6 months ago
Google review
Marc Morin
"These guys are awesome. After leaving messages with some other companies and no reply. Phoned the wellness shop left a VM and 15 minutes later had a return call. They tried walking me through the fix unfortunately didn’t solve the issue called back next day booked appointment for that Friday. They called on Wednesday with what I assumed was a confirmation ca..." Read more
6 months ago
Google review
Daniel Zuliani
"Re my recent hot tub service call by Matt (Hot Tub Technician), I am thoroughly impressed with his knowledge and expertise. Matt answered all my questions with patience and clarity, ensuring I understood every detail about the maintenance and operation of my hot tub. He also provided valuable information on chemical specials, which I gladly took advantage o..." Read more
6 months ago
Google review
David L Wilson
"Consistently good service and experience. Wouldn’t shop or get service from anywhere else!"
6 months ago
Google review
Adam Felt
"Tech showed up on time, was very knowledgeable, and was extremely efficient. I'd recommend The Wellness shop for any service!"
6 months ago
Google review
Randy Holder
"Wonderful experience working with Stuart and Wellness to purchase my Jacuzzi J235 Spa. 👍"
6 months ago
Google review
Tina Essaye
"We are extremely happy with our purchase and delivery of our J-365 from Jacuzzi (Wellness Shop). From our initial contact and experience with Julie in sales, to the delivery and set up of the tub, we have been very impressed with the professionalism, white glove delivery and knowledge and care of all people involved. We would highly recommend Jacuzzi - Bu..." Read more
6 months ago
Google review
"Technicians are knowledgeable and very kind. They explain everything to you and do a nice clean up. I recommend this company"
5 months ago