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1,327 reviews
4.9/5 average rating
Sandy Corbett
Kevin Dunn
"You can always tell the difference between someone who 'does' their job and someone who loves their job. Kevin De Silva at the Ancaster store has been assisting me with the maintenance on our J-495. I can say without a doubt that his commitment to customer satisfaction is second to none. As a new Hot Tub owner, I continue to have a lot of questions. His..." Read more
6 years ago
Google review
Scott Jeanveau
"Darryl has been great to deal with and very knowledgeable. I would recommend him and Jacuzzi Hot Tubs Whitby to anyone."
6 years ago
Google review
Deb Masschaele
"Rob Burns was our sales consultant who was very professional, knowledgeable and who really listened to our needs as to why we were wanting to purchase our hot tub in stead of just concerned with the sale. He was approachable answering several questions in a very timely manner before purchasing, offered guidance leading up to the installation and then very i..." Read more
6 years ago
Google review
B S
"Darryl was great at finding the hubby Derek and I a tub that fit our needs and budget. Spa school was a huge help since we were first timers. The delivery guys were prompt and helpful. After-service has been fantastic and we are loving our Nordic! It looks amazing in our yard and it’s easy to maintain. We sleep so well now!!! Highly recommend Jacuzzi Whitby!..." Read more
6 years ago
Google review
Pina Berardo
"When I purchased my hot tub I had no idea what I was looking for. Brad made the experience a great one from beginning to end. He was very knowleagable and helped me find exactly what I was looking for. From coming out to site check where my tub would be placed to coming out on the day for the start up process of my hot tub, I always got friendly and knowledg..." Read more
6 years ago
Google review
JASON CRYSTAL
"i was in the market for a good hot tub and looked at various companies before making my decision. Mike Gaffney at the Jacuzzi Vaughn location went out of his way to assist me in making that decision. I would highly recommend a Jacuzzi product. I went with one of the higher end products and glad i did. If you are also looking for a great hot tub, pleas..." Read more
6 years ago
Google review
Warren Chase
"My wife and just purchased a hot tub and the overall experience was excellent. The service we received from our sales person Hamad was exceptional. His knowledge and experience made the entire experience enjoyable and hassle free. He was able to recommend all the additional services that made the delivery and installation seemless. I would definitely recomme..." Read more
6 years ago
Google review
Mr. Bignell
"We thoroughly enjoyed James and his no-pressure approach to helping us purchase our first hot tub. We spent many hours reviewing models and "testing" the different models before deciding on the J-480. James was patient with us and took the time to answer all of our questions. We were especially blown away by his spa school training, coming to our house wh..." Read more
6 years ago
Google review
Jordy Moulton
"Brad and team have been very helpful. Great problem solving and customer service! Very much appreciated! J&C Moulton Hockley"
6 years ago
Google review
Luka Lazic
"Solid tubs, salesmen even had some tips of use for me"
6 years ago
Google review
Luc Mongeau
"Just bought a top of the line tub from Mike Gaffney at Jacuzzi Vaughan. Amazing experience and service. Mike went out of his way (and still is) to ensure we are super satisfied with our tub. I highly recommend Jacuzzi Vaughan and Mike to everyone!"
6 years ago
Google review
ben halsall
"Best tubs in the gta"
6 years ago
Google review
Ross Johnston
"Awesome service as always from the folks at Jacuzzi, both from install last year through to the ongoing service. Hamad always provides service with a smile and makes it a great experience. Top notch!"
6 years ago
Google review
Sonia Walton
"Thank you Hayley for being so patient with me. You were so helpful in explaining what I need to do to to get our hot tub running properly."
6 years ago
Google review
Photos Naturally
"I am very disappointed with Jacuzzi in Vaughan. Early in the summer we spent $5,000 on a lovely gazebo to cover our hot tub. After it was installed I noticed that some of the louvers were not properly finished and would quickly deteriorate. I took photos to show Mike Gaffney who said he would get back to me. He never did. I phoned twice after that and left..." Read more
6 years ago
Google review
Lee French
"Hands down the best. Employees are super nice and very knowledgeable and approachable."
6 years ago
Google review
Jason White
"By far the best place to buy a hot tub in London. Rob was a great salesman I have owned other hot tubs before and I knew what could go wrong he went thru everything on the tub inside and out for me. Had it a few weeks now and they are by far the most comfortable and best massage on the market . Would recommend to anyone"
6 years ago
Google review
Sean Weir
"We bought our hot tub in October of 2017 and have loved it since. Ron and Darryl were both awesome to deal with. We’ve been in the store several times since and both guys have been great with offering advice and setting us up with the products for our tub. If you’re looking for a new hot tub go see these guys."
6 years ago
Google review
Michelle Lozon
"A big thank you to Karen from Service for finding a solution to my issue and getting a service call scheduled quickly. Really great customer service!"
6 years ago
Google review
Steve W
"Always great service and advice....been coming here for years and it is my go to place for all supply needs and great deals."
6 years ago
Google review
David Smith
"I have found the knowledge and personal service to be be nothing short of excellent!!! We recently purchased a new home which had a Jacuzzi tub and Brad (manager) was especially helpful in guiding me through the process of setting up the hot tub and the easy maintenance schedule!! He also explained all the options available re: upgrading at some point when w..." Read more
6 years ago
Google review
Suziluvzu
"Great spot. Nice and clean. Organized. Staff know their products"
6 years ago
Google review
Sarabjeet Ghai
"Michael Gaffney is awesome and very helpful...he was involved with the entire process of purchasing the hot tub to setting it up...always available to answer any questions and also responded to us so many times after hours...he is always willing to help his customers and goes the extra mile to ensure customer satisfaction...thank you Michael..keep up the goo..." Read more
6 years ago
Google review
chuck maher
"Great product. Great service. Very friendly and informative sales staff. Would reccomend to friends and family. Just my 2 cents."
6 years ago
Google review
"Customer service and quality product is very important to us. We just got a Jacuzzi 325 and we love it! The store manager Hamad was amazing and very knowledgeable, we have never had better service then we have here. He explained everything you need to know and came out to give us our spa school. I would definitely recommend Jacuzzi Burlington if you are purc..." Read more
6 years ago