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1,875 reviews
4.9/5 average rating
Mounir Aswad
Brent Desrochers
"Recently had issues with a hot tub I purchased from Mike and his team. They completely took care of the issue and were great to work with. They fixed the hot tub and it absolutely works amazing, and they were great to work with."
a year ago
Google review
dee roby
"1st rate experience from ist visit, thru delivery logistics, thru after-care service."
a year ago
Google review
Mike Morrison
"I would like to comment specifically on the service and maintenance provided by Troy of the Wellness Shop team in London Ontario. He has gone above and beyond and ensured that my hot tub and swim spa were well taken care of and all my concerns addressed and was always very responsive to any questions and needs. I have been very satisfied with his work."
a year ago
Google review
Alkarim Dhanji
"Great experience!"
a year ago
Google review
Joanne Dixon
"We just purchased our first Hot Tub from Mike and it’s Amazing! Mike helped us with our questions and the process was easy! I really appreciated when he came over after work to explain about the chemicals and tips about our hot tub! We love our Hot Tub and use it everynight! So happy it came before Thanksgiving, just in time for our big kids to use it! I hig..." Read more
a year ago
Google review
Mike Nichol
"Excellent service, friendly, knowledgeable and reasonable priced service. Will definitely use their services again."
a year ago
Google review
Pam Koekebakker
"We are thrilled with our SwimPlay 12' swim spa - have been in it every night since we got it. And Barb Mowder was amazing with her help as we navigated everything from choosing which spa, making the purchase, and learning how to use it. This is our very first hottub/swimspa experience and it has been a great one. We'll be using this for many many years to co..." Read more
a year ago
Google review
Mike Kaastra
"After our background online research, We got all the information we needed to select and purchase our Nordic Retreat in one visit. We had delivery in two weeks when we wanted it, and have been enjoying it for several weeks now. Appreciated the no pressure sale, validation and clarifications of our questions and the option to upgrade our entry level spa for s..." Read more
a year ago
Google review
Melanie
"We highly recommend the Wellness Shop! Alissa was very professional, had great suggestions for the best product to suit our family! Our transaction was seamless, thank you!!"
a year ago
Google review
Steve Ingram
"Ordered a new cover for my Jacuzzi hot tub. The customer service staff are very friendly and helpful! Prices are very reasonable and the quality of the products is excellent! They processed my order quickly and saved me a substantial amount of money!"
a year ago
Google review
Danitoulin
"Fantastic Service by Barb! Always helpful and communicative. We got the J19. Just love it! Thanks again!"
a year ago
Google review
Ivan Mutabdzic
"I hired Wellness Shop for a hot tub tuneup along with some general maintenace and the technician was timely, curteous, very knowledgeable and provided some excellent advice and insight when i continuously pestered him with questions. 10/10"
a year ago
Google review
Edwin Leung
"Great service!!"
a year ago
Google review
Sue Cummings
"Excellent before and after sales service. The product is exceptional so with good and consistent communication from the time of ordering the tub through to delivery and post delivery, our overall experience was excellent. Highly recommend!"
a year ago
Google review
Douglas Leigh
"I highly recommend Jacuzzi for both their outstanding customer service and quality of their products. From the moment I walked in, I was greeted with friendly, knowledgeable staff who truly care about their customers. The delivery and installation were seatless, and I couldn’t be happier with my purchase. If you’re in the market for a hot tub, this is the pl..." Read more
a year ago
Google review
Leroy and Helen Hibbert
"We’ve experienced great staff and service for our wellness product, and hope that will continue for years to come."
a year ago
Google review
Louis Philippe
"I was blown away by the super professional service from Jennifer Tom and Kate McInnis today at the Vaughan store (3110 Rutherford Road) ..Great technical expertise combined with extra people skills ! Magical Experience ! Louis Roy"
a year ago
Google review
Emilio Ferrante
"The staff and service at Wellness Shop/Jacuzzi Vaughan were very professional, knowledgeable and helpful on getting our Swimspa journey in action, highly recommended! Even the hardware service providers were awesome and, totally respectfully to our home. Much love and respect! The Ferrante family."
a year ago
Google review
John Hoos
"If you’re looking for honest, professional service this is the team to trust. We were advised the correct product to purchase, based on our needs not on an oversell."
a year ago
Google review
Ellie Caputo
"The Wellness Shop always provides excellent service on my hot tub. The agents are respectful and provide helpful tips on maintaining my hot tub in perfect condition. The whole process of scheduling service calls is easy and the agents are always on time and are very courteous. I would highly recommend the Wellness Shop for all your hot tub needs from service..." Read more
a year ago
Google review
Scott Murphy
"Very happy with the service provided to fix my hot tub. Diagnosed quickly and has all the parts on the truck. Cleaned everything up well. Very friendly and knowledgeable technician."
a year ago
Google review
R J-Crickmore
"Loving our 12’ SwimFun!!! Mandi and the staff at the Burlington Wellness shop are amazing, knowledgeable and very welcoming."
a year ago
Google review
Kristin van Lehn
"Amazing customer service not to mention the technician Eric great guy very polite and professional he answered all of our questions explaining everything in detail. Thank you Eric & everyone from the Wellness shop 😊 very happy customers we would definitely recommend buying your hot tub from Jacuzzi Hamilton 💯👌🏼"
a year ago
Google review
Scott Barber
"This was our first experience buying a hot tub. We shopped around literally everywhere locally and Wellness Shop stood out by a long shot. From our sales representative, the delivery workers, and the electricians (all included in the price by the way) everyone was beyond professional and amazing making sure every question is answered! Our sales rep even call..." Read more
a year ago
Google review
"I had an excellent experience with Ciana from Jacuzzi customer service. She resolved all the issues I was facing through email, providing clear communication and effective solutions without any complications. This was in stark contrast to the frustrating experience I had with the online site and support, which left me feeling stuck. Ciana’s professionalism a..." Read more
a year ago