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1,567 reviews
4.9/5 average rating
Brad Arsenault
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"Would like to thank Stewart for helping me pick the new hor tub! He was helpful, didn't waste my time, was transparent about pricing. He always followed up and informed me of my order. I love the hot tub and so does my family!!! Thanks Stewart, keep up the great work! Cheers"
a year ago
Google review
Tammy Diceman
"Very helpful, and informative."
a year ago
Google review
Irina Rodionova
"We bought jacuzzi hot tub from Wellness Shop and had great experience. Staff is very knowledgeable and can explain pros/cons of different models to make the right choice. The whole process is well established with purchase, follow ups, installation and setup so all we had to do is be at home for the delivery. You can get a lot of valuable advises from the te..." Read more
a year ago
Google review
Jim Bergeron
"From the first meeting with Freddy at the store till the tub was delivered, we have had nothing but 5 star service !! One of the best experiences we have had with a large purchase. Thanks to Freddy and the team , Well Done. Totally recommend the team at the wellness shop. Thanks"
a year ago
Google review
Mariana Gomez
"We are very happy with our purchase. The delivery was done as per planned and the service was great as Zach was very helpful and addressed each of our questions and concerns immediately."
a year ago
Google review
Richard
"This place was fantastic, Freddy was the absolute bomb! Love our new tub!"
a year ago
Google review
Darren LeCraw
"Bought a refurb J-365 recently after just randomly stopping by one day to gather some info. The sales guy, Freddie was excellent. Spent a long time running over all the options they offered and helped us narrow down to something that would suit us. Never felt any pressure to buy. Delivery went very smoothly. Guys were there at the exact time scheduled and h..." Read more
a year ago
Google review
Mario Arcuri
"The Vaughn team especially Christian we’re world class. If your looking to buy a hot tub I highly recommend not only jacuzzi but the entire team at Vaughn..!!"
a year ago
Google review
Sophie zhu
"Beautiful hot tub, and great service. Strong recommend. Barb is amazing, really happy to have her awesome service"
a year ago
Google review
Frank K
"High quality product, with exceptional service, delivery, setup.. everything exactly as you would hope for. 10/10!"
a year ago
Google review
marlene grey
"Great experience with my first hot tub purchase. Jennifer was so kind and knowledgeable about their products. Loved my Jacuzzi C Series hot tub!!!"
a year ago
Google review
Marcy Keast
"Purchased a swim spa July 2023. We dealt with Zack who was amazing from start to finish. Answered all questions, quick to respond and very knowledgeable. The entire process was never felt to be a sale, more like people chatting about what they want and Zack pieced it all together. Delivery went quick, very professional and friendly. The electrical was comple..." Read more
a year ago
Google review
Mai T
"We had an amazing service from Mitch Holmes from Whitby, ON Dundas/Thickson location. Thank you for your great service Mitch!"
a year ago
Google review
Brenda Robbins
"Excellent work and very helpful"
a year ago
Google review
Shaina Cortese
"Just want to thank Joe, the technician from Jacuzzi, for his hard work and being so kind ! He is amazing at what he does, and as a wonderful person, he made sure we had nothing to worry about !! Very professional!! So Greatful, thank you"
a year ago
Google review
Tom Whelan
"Very happy with the purchase great price for what seems to be a very nice product Nordic sport simple to operate and is very affective for my needs"
a year ago
Google review
Maria Wu Dela Cruz
"We had a great sales experience with Jacuzzi Jen. Delivery and Swim School were so professional and helpful and now we’re finally enjoying our backyard. Jacuzzi has been great with customer service and quick to call and service the few small issues we’ve had. Definitely would recommend their swim spas and service."
a year ago
Google review
Vera MacDonald
"Sales staff were so knowledgeable and patient and made us feel very welcome each time we went back with more questions. No pressure and encouraged us to go home and do our research. Electrical and delivery sub contractors were efficient and knowledgeable about hot tubs. Sales person Barb came to our home in the country on her day off and spent 4 hrs. With st..." Read more
a year ago
Google review
Gregg Mellon
"Had a great experience ordering the Jacuzzi Sanctuary 2 Sauna with Jennifer T helping us, as we researched this specific sauna, she confirmed it was the right choice, no pressure sale. Delivery included to PEI. She followed through with delivery concerns and followed up after delivery and installation."
a year ago
Google review
Peter Danyliw
"I feel we were treated very fair with our hot tub and gazebo purchase. When a problem arose it was taken care of immediately. Our salesman Kevin was awesome, I would highly recommend Jacuzzi Barrie for all your hot tub needs, even if it's just for information. Thanks Kevin!"
a year ago
Google review
Ryan Back
"Very happy with our purchase! Excellent sales team and delivery was amazing and professional. Even a few follow up calls to make sure delivery and hook up all went well. Highly recommend"
a year ago
Google review
sarah polsinelli
"I would like to acknowledge the incredible customer service and maintenance that Carlo provided last week. I explained how I did not receive the swim-spa schooling in person, and only over the phone. He went above and beyond discussing how to use the display settings, jets, and all the features. He also went over all the chemicals and how much of each to use..." Read more
a year ago
Google review
Martin Cote
"Awesome place and Great customer service"
a year ago
Google review
Wayne Lewis
"I would like to thank Julie of the Wellness Shop Burlington for their service and electrical contractor in the setting up of our new tub on my deck. Everything went seemless and as promised. The tub looks great with the other decor colours on our deck. New to having a hot tub but easy to operate."
a year ago
Google review
"A solid customer service experience is everything. When I wanted to buy my 2nd hot tub, I didn’t think twice about reaching out to Jacuzzi Ontario. The online team was very thorough and always following up to make sure I was satisfied. I have always had a great experience with this team. Thank you."
a year ago