Google 
1,567 reviews
4.9/5 average rating
Diana Morton
Darren Smith
"Went to Jacuzzi London and spoke with Freddy. Great guy, with very good customer service. No pressure and within a couple days had selected our new refurbished J470 Hot tub. We could not be happier with the experience and willingness to help with simple question. Thanks"
2 years ago
Google review
Norman Snell
"Dealt with us in a caring respectful manor Retained a complete professional repor while directing us to options as to our order when our original order could not be met. I feel we were treated fairly and advised in a manor that showed respect while maintaining our confidence. Totally professional"
2 years ago
Google review
Jerry Haluszka
"I ll be honest, at first we had some issues, but when Rob stept in everyrhing got very quickly and proffesionally resolved, the new tub is just wonderful, i m sa impresses with a quality and performance of a this hot tub. Especually that our son is special need and also diagnosed with Muscular Dystrophy with the technology of the hydrotherepautical jets its..." Read more
2 years ago
Google review
Adam Flood
"We purchased a swim spa from Jacuzzi and couldn't be more happy with our purchase and our overall experience we received from Ashley at Jacuzzi. With a family of 5 and moving back to the city we knew we needed something to keep the kids busy but we also wanted something we could relax in as well. We've had a pool and hot tub n the past, and after using the s..." Read more
2 years ago
Google review
Vino Messi
"Wide collection of hot tubs with smart features!"
2 years ago
Google review
Alex A
"I usually complete reviews when the experience is really positive or negative. I'm always happy to share with others when the service received meets and exceeds my expectations. My recent service for my Jacuzzi was outstanding. The tech was on time, responsive, completed the service exceptionally well and answered my questions. Thanks for the great experien..." Read more
2 years ago
Google review
Andrew Sears
"We love our hot tub and the bath salts from the Wellness Shop. Thanks Ashley and crew!"
2 years ago
Google review
David & Danielle Kamerman
"From meeting Melanie, learning about Jacuzzi hot tubs, to electrical set up, hot tub installation and our first use, we have been nothing but impressed with the outcome. I personally love the hydrotherapy aspect of the Jacuzzi product. Thank you to the Jacuzzi Burlington Team!"
2 years ago
Google review
Jacqueline McGroarty
"This shop is great. Julie was great to work with. The spa arrived when she said it would. Set up was fast. I would definitely refer this place to all of my friends."
2 years ago
Google review
Dennis Mortson
"Called for a warranty claim and the technician was very personable, knowledgeable and quick with his assessment and solution. I couldn’t have been happier with the service. The tub is pretty amazing too! Highly recommended!"
2 years ago
Google review
Lisa Cote
"We just purchased a tub yesterday! And we can’t wait for it. We purchased mostly because of Erin, she was incredible. We felt at home the moment we walked in, although the hot tub won’t be here for a few weeks, we are very pleased with our experience here. We had went to a few other stores, but no one compared to Erin and the price and quality, was even bett..." Read more
2 years ago
Google review
Lauren Baker
"Have always had amazing service from them! Highly recommend."
2 years ago
Google review
TheOneCanoe
"We purchased a Jacuzzi Swim Spa through the Jacuzzi location in London, Ontario. The process was very easy as we dealt with only one salesperson as a point of contact throughout our purchase. Freddy Parreira was very knowledgeable about the spa and was quick to answer any of our questions, returning calls, text, and emails promptly. The installation went s..." Read more
2 years ago
Google review
Miguel Mendes
"Best hot tubs on the market. Absolutely love it"
2 years ago
Google review
Terry Lee
"From the purchase to the install, this place was amazing ..Myself and Max are very pleased and highly recommend this place ..Liz was super fantastic , she came to our house and put us through jacuzzi school and answered every question we had ..We love our new spa , and use it everyday ..If you're looking for a new spa , go see Liz and you will be very happy..." Read more
2 years ago
Google review
Max Mcvannell
"From the purchase to the install, this place was amazing. And Liz was super fantastic, she came to our house and put us through jacuzzi school and answered every question we had. We love our new spa , and use it everyday. If you're looking for a new spa , go see Liz and you will be very happy you did."
2 years ago
Google review
Christine Schreck
"The delivery team from Hot Tub Movers were amazing!! They were very friendly, knowledgeable & efficient!! Stuart from Jacuzzi in Barrie reached out to me several times to ensure all went smoothly! Would highly recommend!! Thanks again to the entire team!!"
2 years ago
Google review
Bonavista Holdings
"We have always received fantastic service from Jacuzzi. Whether it's in store or with a service call, every one we encounter is professional, knowledgeable and very helpful and the quality of their hot tubs doesn't even begin to compare to that of their competitors. For every house that we have bought, the first thing that we do is put in a Jacuzzi hot tu..." Read more
2 years ago
Google review
Ceilidh Gavin
"Alaina at Jacuzzi Whitby is absolutely fabulous. She is very knowledgeable on the jacuzzi product line and helped us to select the right model for the needs of our family. Cannot recommend enough."
3 years ago
Google review
Jason Butler
"Amazing service from the day we walked in the store and it continued even after delivery and installation was finished. Alaina was excellent in helping find the right Jacquzzi for us. She answered our calls and questions and also showed us how.easy it is to keep our water and Jacquzzi in great condition so we can enjoy it every day! Thank you for a great pro..." Read more
3 years ago
Google review
Jonathon Vincent
"Purchased a hot tub in April and had it installed. I was happy with the purchase and delivery. The placement was great and electrician was fantastic. Couldn't be happier with the end result."
3 years ago
Google review
Linda Moore
"We are so thrilled to have our hot tub. Our 40th anniversary this month. And when we went to Wellness Shop Jacuzzi London, Ont. Michael Boyle was so attentive to all our questions. He knew his product and still supports us after the purchase. We will definitely recommend this company to our family and friends🥰🥰"
3 years ago
Google review
Ryan Duffy
"My wife and I met with Melanie in early May and had our hot tub delivered on the 1st of June. Most that time was spent on logistics on our end. Considering we knew very little about what we wanted, it was unbelievably easy process. Melanie sold us the perfect tub for our needs and was a pleasure to deal with. Competitive pricing without sacrificing quality...." Read more
3 years ago
Google review
Dave Cook
"Very happy with the whole experience with jacuzzi from purchase to install. We worked with Natalie in Whitby store and she answered all our questions and was a pleasure to work with. Our experience with Jacuzzi was top notch!!!"
3 years ago
Google review
"We love our Jacuzzi hot tub! The multiple jets are wonderful especially having them on your feet too! Everyone that we have dealt with from Jake who sold us our tub , technicians, etc have been knowledgeable and have provided us with helpful tips."
2 years ago