Google 
1,567 reviews
4.9/5 average rating
Tyler Abrams
Chris H.
"Great customer service. The staff really know what they are doing and can guide you."
4 years ago
Google review
Murray R Watt
"Great Service and great service technicians"
4 years ago
Google review
Sal Dugo
"To order the product was very easy and showed up on time"
4 years ago
Google review
Kevin Fitzner
"Great staff friendly, knowledgeable,honest. They kept me informed on how the purchase was progressing and called after to make sure everything was working fine and I was happy. The quality and workmanship of the tub was excellent and I would absolutely recommend this store"
4 years ago
Google review
Nicole Bodolai
"Great service and a very knowledgeable team. Thank you everyone!"
4 years ago
Google review
SHARIF ALSABBAGH
"Great product. Superior customer service. Freddy was amazing with his service and product knowledge."
4 years ago
Google review
michele sigston
"Good friendly service and early delivery"
4 years ago
Google review
Patricia D.
"Amazing experience at Jacuzzi. Jen was amazing!"
4 years ago
Google review
Mike McIntyre
"Obviously there was a longer than normal wait for our Jacuzzi Hot Tub due to the COVID-19 situation but we were were told this at the time of ordering. Hot tub was placed on an elevated platform (4') at no extra charge and the electrician was there within an hour of the tub being delivered. These guys know what they are doing!"
4 years ago
Google review
Denise Neilson
"Great pricing, fast shipping and large inventory.. will be purchasing from here again!"
4 years ago
Google review
Peter Arth
"We had done our research, went to multiple hot tub stores and manufacturers, and after seeing Julie at Jacuzzi, we were sold. The price may seem higher initially, but the quality, as well as what’s included in the package is well worth it. Starting right from the sale with Julie, to the delivery team who installed everything, as well as the electricians who..." Read more
4 years ago
Google review
martin mysicka
"We have been very pleased with Jacuzzi brand being much better choice than our previous two hot tubs we had. The jets are considerably more powerful providing good massage experience. The staff in Kitchener store is very professional and knowledgeable. I believe Jacuzzi is by far the best brand. I also appreciate being part of their program "Jacuzzi For Life..." Read more
4 years ago
Google review
Robert Martin
"Very friendly staff. Liz was extremely helpful in the entire process of scheduling, delivery and setup."
4 years ago
Google review
Carolyn Buxton
"Excellent friendly and knowledgeable staff, very responsive to my questions and concerns. I now have my Clearlight Sanctuary Y sauna fully installed and I love it!"
4 years ago
Google review
Jorge Navarro
"Excellent Service and Experience.. I will go any other places."
4 years ago
Google review
ahmad kafil
"I was looking for a part for my Jacuzzi J325 2015 hot tub , I went to the burlington store and the sales lady ( Julian ) very nice sales person directed me to the online platform to order the part , this was last week . I tried the online platform and send them an email but no respond , I went again today and tried to order it directly from Jacuzzi shop but..." Read more
4 years ago
Google review
Miranda Campbell
"The service was excellent as soon as I walked in. Explain everything there is to know about hotubs and I left there buying one. I'd recommend anyone who is looking for a hotub, jacuzzi is the way to go. It will not disappoint at all."
4 years ago
Google review
Alison Lyver
"The team at Jacuzzi in Whitby is the best! They are thorough, patient, and incredibly knowledgeable and attentive. I would hands down, recommend them to anyone considering a hot tub!"
4 years ago
Google review
Angela Zinck
"Ordered on the website and was pleasantly surprised at how easy and convenient ti was to order chemical for my hot tub. Arrived in a timely manner and I was very pleased. I would recommend Jacuzzi Burlington. Pleasure to deal with."
4 years ago
Google review
Angelo Talidis
"I usually don’t write reviews but I had to after dealing with Freddie. Freddie has been nothing short of amazing. He is an excellent sales rep who truly goes above and beyond to help his clients and guarantee their satisfaction. Freddie made the entire process of purchasing, delivering, starting up and enjoying our swim spa seamless. He was there every step..." Read more
4 years ago
Google review
Sue B
"Melanie, from the Burlington store, was very friendly, knowledgeable and helpful. She took the time to explain all the features and benefits of each hot tub. It made our choice a lot easier. Once the hot tub was purchased, she kept us informed during the shipping process. When the hot tub arrived, she was proactive in making arrangements for delivery. The co..." Read more
4 years ago
Google review
Anise Warwar
"Great customer service."
4 years ago
Google review
Nathan Johnson
"they are great people to work with. They made a lot of concessions for us & when the model we wanted to buy was sold but not updated they got us the same model with a different colour but upgraded our cover & dropped the price. I recommend anybody looking to buy a hot tub that they go talk to John! He will look after you both before & long after it's insta..." Read more
4 years ago
Google review
Corazon Goncalves
"Friendly, quick in responding back & easy to communicate with! Thank you!"
4 years ago
Google review
"Our experience with Jacuzzi was amazing. Besides the obvious quality of the hot tub our sales associate Freddy Parreira made the process seamless."
4 years ago