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1,326 reviews
4.9/5 average rating
Sr Red
Francie Kane
"Jacuzzi Burlington is the BEST spa seller in the area. Easy to deal with and job completed in a timely manner."
4 years ago
Google review
Michelle Suppa
"We got the sanctuary corner sauna delivered last week. Since installation wasn’t available because of being in a Covid red zone we attempted to assemble it ourselves. Instructions weren’t always clear but I had watched a couple YouTube videos that helped. After 3 hours of fitting it together in a pretty tight spot in our basement it was done. Been using it e..." Read more
4 years ago
Google review
Jim Crawford
"Best price on Jacuzzi products!"
4 years ago
Google review
Zorin OS
"Hands down the best store in all of Hamilton Burlington Oakville and Ancaster"
4 years ago
Google review
Jessica Tersigni
"Excellent service and super knowledgeable employees. We are loving the tub!!!"
4 years ago
Google review
Chris Lewis
"I sent an email about a problem with the cover on my hot tub ... I got response first thing next day, quick and friendly - answered a few questions and sent a picture. Within 48 hours the problem was resolved. Fast and helpful. Great team."
4 years ago
Google review
Kostas Tsambourlianos
"The service and expertise was exceptional. Will definitely be using them again!"
4 years ago
Google review
Karen Paterson
"Great customer service. Love our new Jacuzzi Hot Tub!"
4 years ago
Google review
Colleen Allen
"I have been jacuzzi owner for a year now, and the service I still receive is outstanding! For example, I had to change my uv bulb after one year or so, and have never done it before. I must have been in the store five times but my problem was where it was located in my spa. I just could not find it. Zack took the time to drive out to see my spa, which was h..." Read more
4 years ago
Google review
sheldon maddox
"Place is awesome. Very helpful staff."
4 years ago
Google review
Breyten van Tonder
"Very friendly staff and heaps of practical advise and support when needed."
4 years ago
Google review
George Lunick
"We family recently purchased the Jacuzzi sanctuary 3 infrared sauna from the London Jacuzzi Store. I would like to say that the entire purchase experience from the knowledgeable selling staff to the installation in our home was a pleasant experience. The Sauna looks and works awe sum"
4 years ago
Google review
Prasenjit Banerjee
"Great experience, we are very happy with our hot tub."
4 years ago
Google review
Steven C. Johnson
"Julie guided us through the process of selection, delivery and installation with great care and professionalism. We are new to Jacuzzi but so far the results have exceeded our expectations."
4 years ago
Google review
Leslie Morris
"Brendan at Jacuzzi was awesome to deal with, very informative and really took the time to educate us on the differences with hot tub brands and why Jacuzzi should be your first and only choice! Thanks Brendan and team for such a great experience!"
4 years ago
Google review
Tiffany Wilson
"We had a good experience with Jenn and were able to pick a hot tub that was right for our family."
4 years ago
Google review
Scott Thompson
"Great prices! Fast shipping, excellent service, will be coming back for my supplies!"
4 years ago
Google review
Florin Crasnanic
"Good experience overall! Happy with the sales process and the product. The hot tub we purchased is great. Training after the tub was installed was very informative too. The product was delayed due to production delays this year unfortunately. Also, installation took 2 days instead of one day. But overall good experience."
4 years ago
Google review
Dylan Vernon
"Jennifer G has been very great though this process and she is very knowledgeable all other staff were very friendly. We got out spa earlier than expected and and the electrician was friendly and intimate. We are living our hot tub every day"
4 years ago
Google review
Tim L. Walker
"There's no doubt that Jacuzzi is the industry leader when it comes to hot tubs. Quality and features are unmatched. But the customer service at the store was also top-notch. Jennifer was easy to get a hold of, knowledgable, responsive and accommodating. Highly recommended - we'll be Jacuzzi for Life!"
4 years ago
Google review
DAVID MARSHALL
"Greg was amazing and explained what he was doing and gave me tips to keep the tub running. Thanks again"
4 years ago
Google review
Jeanette Tromp
"Freddy is unreal, so nice and truly caring about your needs and purchase. He followed up with us from the minute we purchased to the minute it was delivered. The store is clean and well maintained and Ashley was extremely helpful with teaching us how to maintain the tub we purchased."
4 years ago
Google review
ryan winterfield
"Can't say enough about Jacuzzi Ancaster. They were awesome! I won't go anywhere else to purchase another tub."
4 years ago
Google review
David D'Addio
"We are a Jacuzzi for life customer. Best thing ever ... service is outstanding ... we have owned other hot tubs before nothing can compare to a Jacuzzi !! The sales people are very knowledgable and pleasant to deal with. Would recommend to anyone !! If you are thinking about a hot tub think Jacuzzi !!"
4 years ago
Google review
"I have found their sales and retail to be excellent. I have been waiting for a month and a half to have a wet end replaced on my tub that I purchased from them. Their communication for after sales service seems lacking."
4 years ago