Google 
1,685 reviews
4.9/5 average rating
Gary Laurin
Brian Carter
"Amazing service knowledge and products. Got my new wellness spa last week little error in lid but was rectified. I would recommend them ro all and eveeyone. The benefits of a wellness spa are already paying off for me and family"
6 months ago
Google review
Ata Akyol
"Excellent service and knowledgeable technician. When I call for service I know that I can trust them"
6 months ago
Google review
Roy Potts
"Very professional and well ran company always in communication with you. Easy To select a service visit, they give you a window of when they’ll arrive. They shorten that window and the tech calls you to inform you when exactly he will arrive. Matt the Technician was easy to deal with and very informative. No issue calling this company again for help or purc..." Read more
6 months ago
Google review
Michelle Cassel
"The entire team from sales to installation (concrete, delivery and electrical) were friendly, knowledgeable and skilled. We appreciated the support and looking forward to enjoying our swim spa."
6 months ago
Google review
Cam Hay
"Amazing service from start to finish, would recommend to anyone looking for a hot tub who wants great service from in store to delivery to hook up. Always made sure I had what I needed. Super happy with my purchase"
6 months ago
Google review
John Graham
"I always get my service done by the Wellness shop in Barrie and they have been excellent. Joe has been my technician the last few calls and he’s been great to deal with. Knows his stuff and he’s very personable! They are lucky to have Joe on the team."
6 months ago
Google review
Denis Kondratenko
"This was my first experience purchasing a swim spa, and I couldn’t have asked for better support throughout the process. The team was outstanding, providing excellent customer service every step of the way. Brendan, in particular, went above and beyond, making the entire experience seamless. I truly appreciate the dedication and assistance I received!"
6 months ago
Google review
Illya Seagal
"Had a wonderful experience buying and servicing a hot tub from this store. Wonderful sales, aftersales, service, and online store."
6 months ago
Google review
Tracy Edwards
"Excellent service call from Matthew, arrived promptly and very efficient, diagnosed my problem and fixed my issue in a timely manner. Thank you for the service."
6 months ago
Google review
Mounir Aswad
"I had an excellent experience with Ciana from Jacuzzi customer service. She resolved all the issues I was facing through email, providing clear communication and effective solutions without any complications. This was in stark contrast to the frustrating experience I had with the online site and support, which left me feeling stuck. Ciana’s professionalism a..." Read more
6 months ago
Google review
Brent Desrochers
"Recently had issues with a hot tub I purchased from Mike and his team. They completely took care of the issue and were great to work with. They fixed the hot tub and it absolutely works amazing, and they were great to work with."
6 months ago
Google review
dee roby
"1st rate experience from ist visit, thru delivery logistics, thru after-care service."
7 months ago
Google review
Mike Morrison
"I would like to comment specifically on the service and maintenance provided by Troy of the Wellness Shop team in London Ontario. He has gone above and beyond and ensured that my hot tub and swim spa were well taken care of and all my concerns addressed and was always very responsive to any questions and needs. I have been very satisfied with his work."
7 months ago
Google review
Alkarim Dhanji
"Great experience!"
7 months ago
Google review
Joanne Dixon
"We just purchased our first Hot Tub from Mike and it’s Amazing! Mike helped us with our questions and the process was easy! I really appreciated when he came over after work to explain about the chemicals and tips about our hot tub! We love our Hot Tub and use it everynight! So happy it came before Thanksgiving, just in time for our big kids to use it! I hig..." Read more
7 months ago
Google review
Mike Nichol
"Excellent service, friendly, knowledgeable and reasonable priced service. Will definitely use their services again."
7 months ago
Google review
Pam Koekebakker
"We are thrilled with our SwimPlay 12' swim spa - have been in it every night since we got it. And Barb Mowder was amazing with her help as we navigated everything from choosing which spa, making the purchase, and learning how to use it. This is our very first hottub/swimspa experience and it has been a great one. We'll be using this for many many years to co..." Read more
7 months ago
Google review
Mike Kaastra
"After our background online research, We got all the information we needed to select and purchase our Nordic Retreat in one visit. We had delivery in two weeks when we wanted it, and have been enjoying it for several weeks now. Appreciated the no pressure sale, validation and clarifications of our questions and the option to upgrade our entry level spa for s..." Read more
7 months ago
Google review
Melanie
"We highly recommend the Wellness Shop! Alissa was very professional, had great suggestions for the best product to suit our family! Our transaction was seamless, thank you!!"
7 months ago
Google review
Steve Ingram
"Ordered a new cover for my Jacuzzi hot tub. The customer service staff are very friendly and helpful! Prices are very reasonable and the quality of the products is excellent! They processed my order quickly and saved me a substantial amount of money!"
7 months ago
Google review
Danitoulin
"Fantastic Service by Barb! Always helpful and communicative. We got the J19. Just love it! Thanks again!"
7 months ago
Google review
Ivan Mutabdzic
"I hired Wellness Shop for a hot tub tuneup along with some general maintenace and the technician was timely, curteous, very knowledgeable and provided some excellent advice and insight when i continuously pestered him with questions. 10/10"
7 months ago
Google review
Edwin Leung
"Great service!!"
7 months ago
Google review
Sue Cummings
"Excellent before and after sales service. The product is exceptional so with good and consistent communication from the time of ordering the tub through to delivery and post delivery, our overall experience was excellent. Highly recommend!"
7 months ago
Google review
"We were very happy with the young man who looked after our service call for our hot tub. He wasted no time and within minutes our hot tub was fixed and working perfectly. Thank you again. Also the cost associated to our repair was very reasonable. 👍🏻"
6 months ago