Google 
1,326 reviews
4.9/5 average rating
Amaury G
Mark Soer
"I had a negative experience but thanks to people like Ashley, Greg and Daniel, who really went the extra mile for me, they turned it around and I can now say that they really took care of my needs. Thanks guys!"
2 years ago
Google review
Jody Sundercock
"Excellent service from time of purchase with Mike as our salesman to the 2 wonderful electricians from Calibre to Troy our crane operator to Pooles water delivery. Absolutely highly recommend. Enjoying our new swimspa and if in future decide to move and make another purchase Jacuzzi of London will be the only place we deal with. Thanks again!"
2 years ago
Google review
Wendy Rose
"I had a wonderful experience. Liz is the best. She was always available to answer any of my questions. She is coming by tomorrow to give me “hot tub schooling”. I can’t wait to relax and enjoy it. The hardest part is waiting while the water gets up to temperature after the first initial fill. The delivery/hot tub mover team and the electricians were amazing..." Read more
2 years ago
Google review
Bruce Macintosh
"Excellent product and customer service! Thank you Jacuzzi!"
2 years ago
Google review
Win Toh
"I love my 14ft swimspa! Jennifer Tom and Amy represents among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Answers were clear and where necessary detailed enough for us to make the right decision on a Swimspa. Delivery and set up was swift and professional. The crew..." Read more
2 years ago
Google review
Big Serb
"My wife and I had just recently purchased aJacuzzi from Melanie. Very professional no bs just very honest and put us in exactly what we needed. She did mention this would improve my golf score a little to early to tell but I’ll be great full if it does. Everything went very smooth as expected. Thanks again for the wonderful customer service and follow up."
2 years ago
Google review
e shimonize
"very knowledgable and helpful"
2 years ago
Google review
Tom Carter
"Service technician, looked, acted, and provided honest professional advice for repairs. Kept me updated with progress. A+++"
2 years ago
Google review
Janet D'ADDIO
"We joined the Jacuzzi for life program and are enjoying our third hot tub. After 10 years of experiencing issues with our first hot tub purchase(NOT a Jacuzzi hot tub) we are so happy with our Jacuzzi purchase. The Jacuzzi for life program is unmistakably the way to go. We recently experienced a leak in our third hot tub, and after sending an email to the..." Read more
2 years ago
Google review
Andrea MacDougall
"Our salesperson was wonderful. Gave us unbiased facts in what we were looking for, allowed us to ask questions and answered them honestly. It was a no pressure environment and they were very accommodating with all aspects of our purchase."
2 years ago
Google review
Jeff & Sarah
"Outstanding Customer service from the first moment we walked through the door to the Final delivery of our Hot Tub , Lauren provided us with all the answers we had from deciding on a hot tub & throughout the whole process from purchasing to the final delivery of our new (J-245 hot tub). She made are buying experience a very smooth easy process . As for the..." Read more
2 years ago
Google review
Julia Woodward
"We were very happy with our purchase from Jacuzzi. We were provided updates weekly via email as to when our hot tub would be delivered and the sales team were only a call or email away if we had any questions. They kept in contact with us the whole day of delivery and asked us to call if we had any questions. The tub showed up and an hour later the electr..." Read more
2 years ago
Google review
Nancy Isshack
"Jennifer was very helpful. She outlined which tub would best suit our needs. Jennifer then came to our house to make sure the hot tub will fit into the back yard prior to purchase. Follow up was fantastic. Delivery was effortless."
2 years ago
Google review
Olena Tsvilyk
"Great product, amazing customer service !"
2 years ago
Google review
Jeff
"Amazing sale staff at the London location. Great communication and customer service throughout. We couldn’t be more pleased with the experience and the end product."
2 years ago
Google review
Kym Kelloway-Lee
"After owning another brand hot tub, which was a good experience but with a lesser known brand. We did a lot of research and decided to go with Jacuzzi for our new swim spa. Alaina has been wonderful to work with from giving us a demo and test swim prior to deciding through to answering all our questions from pre-purchase to after the actual installation. We..." Read more
2 years ago
Google review
Dan Pitre
"What an amazing product! I can’t believe I waited this long to treat myself to a wellness product. Jacuzzi products are the best on the market. You get what you pay for!!"
2 years ago
Google review
Stefen Carson
"Zack was a great help resolving a few minor issues that arose during delivery. The hot tub works great and feels amazing. Worth the wait."
2 years ago
Google review
Christine Negrete
"My husband and I bought our hot tub in August of 2020, with a delivery date of Nov 5. With Covid and all of the restrictions back then, we were sure that the date was going to be pushed back, but to our surprise it arrived exactly on time! The guys who set it up for us were helpful and gave us some tips on maintenance. We literally just went into the Jacuzz..." Read more
2 years ago
Google review
Kristy Perrin
"I purchased my Hottub a J235 from Mike Boyle !! He went above and beyond!! I got a message on march 21 my Hottub was back ordered till April 21 because of the train strike instead mike got it here by Match 26 !! The man is a miracle worker !! So easy to deal with !!"
2 years ago
Google review
Loan Nguyen
"We bought a hot tub here and had the greatest experience! Jennifer Gaetano took the time to show us the different models and answer all our questions and was very patient with our two kids running around the showroom! Once we bought the hot tub, she was in communication with us about the delivery and helping us connect with the electrician. We love our hot t..." Read more
2 years ago
Google review
Andre Neveu
"Natalie at your Whitby store was an absolute pleasure to deal with from start to finish. Her knowledge of your product lines was amazing and her follow up service was awesome! My wife and I cant say enough but Natalie she is the main reason we decided to make the purchase and we are super happy with our decision thus far as we just received the tub last week..." Read more
2 years ago
Google review
Mark Alpern
"Vey happy with our purchase of the Sundance Hamilton wellness spa. The sales, delivery and installation, and service have been excellent. To date, the wellness spa meets, if not exceeds our expectations."
2 years ago
Google review
Beau Daniels
"Great service at the hot tub store. They are very dependable and answer all questions thoroughly. They also have a number of helpful videos and instructions on how to maintain your product."
2 years ago
Google review
"I had the pleasure of dealing with Jennifer who took her time to guide me through the buying process and kept me up to date once I placed the order. She coordinated the landscaping and electrician as well as the delivery and the crane. It was so seamless that all I had to do was pick the colour of the stone and the direction of the swim spa and she took ca..." Read more
2 years ago