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1,567 reviews
4.9/5 average rating
Adam Remisch
Lucy Ponte
"Jacuzzi Burlington is amazing for customer service and installation. Their staff at the store are super friendly always making sure we have everything we need and even the staff that come out to the house from delivery to install are awesome!! If I could give them a star rating of a ten I would. I highly recommend them them for all your hot tub needs."
7 years ago
Google review
Roger Horvath
"Love our new J-335 Jacuzzi Hot Tub. Special thanks to Robert Burns who is very professional, knowledgeable and attentive. The process went smoothly and all went as promised!"
7 years ago
Google review
Sherry Brown
"WOW, Great customer service. Robert Burns is the best to deal with. I would recommend anyone who is looking to purchase a hot tub to go and see Robert, you will not be disappointed. From the moment we walked in the door at Jacuzzi London he has been AWESOME. A big thank you to you Robert, we love our Jacuzzi hot tub!"
7 years ago
Google review
Chris Curtis
"Rob Burns exceeds the standard for customer service !! Late in the day I phoned in to check stock on two much needed jacuzzi filters. Didn’t realize it was store closing time. Rob processed the order over the phone and delivered the filters to my doorstep and installed them on his way home!! Wow. Thanks for the exceptional service Rob!!"
7 years ago
Google review
Johnny van
"Pleased with our tub (J235) and service so far. Mike was great to deal with"
7 years ago
Google review
Rob Bencic
"Excellent experience, Michael was very knowledgeable and worked with me to find just the right Jacuzzi. Thanks for everything!"
7 years ago
Google review
Peter Mattar
"Great service and lots of choice"
7 years ago
Google review
SLan
"We bought a J-465 for our new home. The delivery was very smooth and everyone was extremely proffesional. We couldn't be happier. Sergio was great."
7 years ago
Google review
Natalie CW
"Just love my Jacuzzi and dealing with Selwyn has always been a pleasure!!!"
7 years ago
Google review
Doug Carson
"WOW!!!! What an amazing experience. Rob Burns is by far the best Sales Person we have had the pleasure dealing with. It was not just selling a product to him, it was providing an amazing experience. This was the second Hot Tub purchase and I would recommend Rob at Jacuzzi to everyone who is looking. He will take care of you as if you were family. Thanks so m..." Read more
7 years ago
Google review
Michael Liske
"I was in the market for a hot tub and found there to be many different dealers, makes, and models. After visiting 4 shops I went to jacuzzi whitby. I loved the store layout, atmosphere and staff. Darryl Hudgins helped me out and gave me the tour. I narrowed it down and left with a quote. Later that day i went shopping for a better deal, After visiting a few..." Read more
7 years ago
Google review
jane vollick
"I am very pleased with the pre-purchase information I received from Michael Kitchen at the Guelph Line location. I felt comfortable and confident making my purchase. In particular, I appreciated the service and attention given to the preparatory site check, courtesy and patience of all staff involved in the delivery, set up, tutorial on chemical maintenance,..." Read more
7 years ago
Google review
Ernie P
"One of the best places for customer service. If you want to have a tub that you will use for years, go see these people. Not a fly by night place like the hot tub liquidation’s places you will see."
7 years ago
Google review
Cat Ashley
"Loving our new hot tub! Great customer service. 😊"
7 years ago
Google review
David Goodfellow
"Great service and the tub is performing well"
7 years ago
Google review
Charlotte Hansen
"Rob Burns is by far the best sales guy ! He hooked us up ! Helped us by personal text if we needed it . Rob is a pleasure to deal with. He makes everything easy peasy.. No hunny moon period .. Its a hot tub to use always. !! Best customer service, sales guy, and service!"
7 years ago
Google review
Steve Van Leeuwen
"Sergio was great and was very helpful throughout the whole process. Even after we received our spa he was great with helpful tips and support."
7 years ago
Google review
perrowj
"Great place to deal with. Very helpful during the purchase and delivery. After sale support is great, called after delivery to ensure everything was good, and called a few days later to make sure the hot tub was up and running well. Jeff."
7 years ago
Google review
Tienie Skinner
"Great team at the Jacuzzi Hot Tubs Burlington, we took about 1 1/2 years to make our final decision and they were always friendly and courteous. Helping us make the right choice for us. The delivery and installation went well and the after market service has been great."
7 years ago
Google review
Allan Wiseman
"Mike at the Burlington location was great. He was very helpful when we were inquiry about the 500 series and he was very good when our tub was delayed. We had some problems with the Wi-Fi connection but they were very quick at helping us fix the problem. Overall, we are happy with the hot tub and will continue to support Jacuzzi for years to come."
7 years ago
Google review
linda slayer
"Great experience! I believe it was Michael who helped me... very knowledgeable and went over everything with me as I am a first time spa owner. Highly recommended and I will buy everything from them in the future!"
7 years ago
Google review
Jackie Fisher
"Awesome experience and great pricing. Cynthia was very helpful and friendly. I will definitely recommend you to all my friends."
7 years ago
Google review
Brian Duffie
"Love my jacuzzi! Had some issues at the start but Mike and Andrew to care of them."
7 years ago
Google review
carolaur harrison
"From our initial inquiries to the post delivery follow up, the customer service was excellent. Our Jacuzzi hot tub is fantastic. We are all really enjoying it. Confident that we purchased the very best product after researching several other options."
7 years ago
Google review
"Very helpful"
7 years ago