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1,317 reviews
4.9/5 average rating
Sue Coats
Shawn Van Daele
"Seemless purchase from beginning to end! George was incredibly helpful and prompt and I'd recommend them to anyone! I'm a very "connected" person, so being able to complete most of the purchase online was super convenient (plus we don't live in London so it made it even easier!) Delivery was on time, the delivery/installation team were friendly, prompt and..." Read more
9 years ago
Google review
Robert Scheuermann
"Mike and the gang were great! Easy buying experience - we love our Jacuzzi. Robert"
9 years ago
Google review
Hilde Heger
"We were drawn in by the Grand Opening ads and were very happy with the help we received. There were no high pressure sale pitches. We ended up finding the hot tub that fit our needs and have been using it non-stop since installation;.I've had one cloudy water issue and the staff here resolved it for me without any issues. I would highly recommend this Jacuzz..." Read more
9 years ago
Google review
Georgie Oakes
"MIke at Jacuzzi Hot Tubs London was very helpful with all our needs. We were able to get our tub for our "stay-cation". Thanks for the great deal and wonderful service. Recommend Jacuzzi as the hot tub for you!"
9 years ago
Google review
Mark Dovidio
"If you are looking for a great addition to your backyard this is the place to go! Hands down best customer service and best product in town! I have suffered from back pain for the last year and wake up every morning stiff as a board. I'm very happy to say today is the very first time in 1 year that I have woke up feeling more refreshed and pain free. Thank y..." Read more
9 years ago
Google review
Marybeth Kigar
"I recently purchased a Jacuzzi Hot Tub and it was a great investment. The service at the Guelph Line location is fantastic. They installed the Hot Tub and connected with the electrical company quickly and efficiently, and they have checked up on me and my purchase to make sure all is going well. They were very knowledgeable and answered all my questions pati..." Read more
9 years ago
Google review
Nicole Secord
"Our experience purchasing a Jacuzzi hot tub from the London location has been a wonderful experience. Mike, the salesman, has been an amazing support throughout the process. From the moment we walked into the Jacuzzi showroom we knew that we would be looked after. Everyone involved in the purchase of our hot tub: from sales - electrical-to installation have..." Read more
9 years ago
Google review
Rita Nicholson
"We purchased our first hot-tub from Jacuzzi Hot Tubs London! I would highly recommend them. They were professional from the word go. Mike and his sales team, along with the delivery guys, provided above average service. Every step of the way was seamless, the way it should be. They also recommended an electrician (Calibre) who also exceeded our expectat..." Read more
9 years ago
Google review
Jorge Branca
"We bought our jacuzzi "Aquafit Sport" at the Burlington Branch. Michael Kitchen was the salesperson who informed us thoroughly about the process of buying a swim spa, its functioning and different prices. We had already visited other stores but it was Michael's demeanor and knowledge that made the difference and the reason why we decided to buy our swim spa..." Read more
9 years ago
Google review
Mark Lade
"Wonderful experience. My wife and I arrived on a Saturday afternoon to do some exploratory research on hot tubs. Michael was very knowledgeable and walked us through all of the things we needed to know to make an informed decision. after just one evenings' thought, we purchased a J-480. the crew at the store took care of everything prior and during the d..." Read more
9 years ago
Google review
Helen LeBlanc
"My parents and I came into the Jacuzzi London store last weekend looking for a hot tub. We've wanted a really good quality tub for many years and as my sister and I are getting older, my parents decided it was time for them to take the plunge. Michael worked with us and was so hospitable. He listened carefully and found a tub that met all our needs. We ended..." Read more
9 years ago
Google review
Shawna McNicol
"My husband and I recently purchased a new hot tub from Jacuzzi in Burlington. Our sales rep, Jonathon was very helpful and personable. He provided us with all the information we needed and willingly answered our never-ending questions. He was also easy to contact via phone or email. He made arrangements to remove and pick up our old tub to allow us time to..." Read more
9 years ago
Google review
Connie Lisle
"The staff are knowledgable and very friendly with absolutely no pressure put on you. I would advise anyone that is interested in a hot tub to go see Michael and his staff you will not be disappointed!"
9 years ago
Google review
Conor Megan
"My husband and I recently purchased a new hot tub from Jacuzzi. Mike was very helpful and personable. There was a nice balance between letting us check things out on our own and being there when we needed information. He was also easy to contact via phone or email. We are awaiting the arrival of our new tub any day now! Can update more once we have the t..." Read more
9 years ago
Google review
Bre Rymes
"I bought a Jacuzzi Hot Tub at the Burlington store earlier this month, and have had a great experience so far. Everything was delivered easily and on-time. We have had a bit of trouble balancing the hot tub, but anytime we pop back to the store they are very helpful getting us back on track. All the staff have been knowledgable and the tub is great!"
9 years ago
Google review
JENN JOHNSON
"We recently purchased a hot tub at Jacuzzi.. We had done A lot of research and went to A lot of different store to look at hot tubs.. We had an amazing experience at Jacuzzi.. Mike was very knowledgeable and was able to answer all of our questions and concerns.. Everyone was very friendly there and never made us feel pressured into buying a hot tub..I strong..." Read more
9 years ago
Google review
Chris Grant
"We did lots of research, shopped around at many manufacturers and ended up buying a Jacuzzi. After having our tub for over a month now, we realize we made the right decision. Michael was very knowledgeable and steered us in the right direction. Him and the other employees have been there to help with all aspects after the purchase as well."
9 years ago
Google review
Paul Brushett
"From the time we entered the Whitby store, Mike was very helpful and knowledgeable! Once we decided on a tub their was great communication from Mike. The day of delivery went great....guys were polite and professional.Bottom line is when you buy a Jacuzzi you get not only a great product but they have great service!! You might find someone out there that i..." Read more
9 years ago
Google review
Sandy Newbigging
"I am a first-time Hot Tub owner and I bought a Jacuzzi from Jacuzzi Hot Tubs Whitby. I am extremely happy with my Hot Tub and the service I've received from the first day. I highly recommend others to consider Jacuzzi Hot Tubs when they're shopping for a new Hot Tub."
9 years ago
Google review
Ian Weir
"Michael was extremely knowledgeable about hot tubs. This was our first ever hot tub purchase and he ensured that we were educated on all aspects of the product. He took the time to understand (and to ensure we understood) why we were buying a hot tub, what we were looking to get out of a hot tub. Something as simple as getting in a hot tub to make sure we..." Read more
9 years ago
Google review
TGR - The Glove Review
"As a new owner of a Jacuzzi J-235 purchased in Ancaster, you couldn't find a better staff to help you get it up and running and maintain your spa. Nothing but professionals at the Ancaster location. I live about an hour drive away, so driving there to get answers seemed a bit much. Just call and ask for help. On two separate occasions i've called and had..." Read more
9 years ago
Google review
Nick Paglia
"My wife and I bought our hot tub here a year ago. It was an excellent experience as the staff were very knowledgeable, helpful and courteous. The hot tub continues to be a health (back issues) and social investment we're glad we made. It has worked perfectly from day one and is enjoyed continuously year round! I highly recommend Jacuzzi and the Ancaster loca..." Read more
10 years ago
Google review
David Howes
"Michael at Whitby Jacuzzi has been extremely helpful with my "struggles" with the learning curve. Was quick to respond to my questions and even came to my house personally to address some issues I was having with water quality. We are very happy that we invested with Jacuzzi and their staff. With all the research we put into the tub we wanted, it shows we..." Read more
10 years ago
Google review
Lisa Willson
"When my husband and I decided to purchase our hot tub he was adamant that we purchased it from Jacuzzi. Upon return from Jamaica at 3am, Dave was there by 11am. He was immediately greeted by Mikes friendly smile and willingness to help. We decided to get some sleep and come back the next day. Mike was insistent on knowing what time and was waiting for my hus..." Read more
10 years ago
Google review
"My husband and I visited Jacuzzi Hot Tubs on the weekend they opened in London. We met amazing, knowledgeable people and ended up buying our hot tub from Melanie. She took the time to answer all of our questions and made sure that we were comfortable with our purchase. She was professional with a great sense of humour. She showed up the next day to do the..." Read more
9 years ago