Google 
1,875 reviews
4.9/5 average rating
Peter Mroz
Jordan the Operator/Investor
"Andre is the man! Very professional and extremely knowledgeable about the jacuzzi hot tub line. I highly recommend Andre at the wellness shop for anything hot tub related. Thanks Andre for all of your help!"
10 months ago
Google review
Ibrahim Seaidoun
"Came to check my water and see what type of chemical I need for my hot tub and Barb took her time to explain to me the entire process. I highly recommend this store and Barb is extremely helpful and wonderful to deal with."
10 months ago
Google review
John Giurdanella
"Jennifer was an absolute pleasure to deal with, she was thorough with every possible detail you can imagine on Hot tubs, Jacuzzi etc... Actually a bit to knowledgeable, lol, She guided my whole transaction from start to delivery and post delivery. Highly recommend dealing with this company and definitely ask for Jenn, thats what she likes being called."
10 months ago
Google review
Elena Gourlay
"Great experience and fanstastic service from Julie, despite our repeated delays due to Hydro and Permit delays issues. Finally delivered and loving it!"
10 months ago
Google review
Barb Hillis
"Upon delivery of my hot tub on Jan 27, 2025 the delivery guys noticed that a fork lift had pieced the bottom of the hot tub they immediately notified the wellness shop service and a new panel was ordered.A call was returned from service within the hour that the panel would be replaced and they apologized immensely for this. I went into the wellness shop in..." Read more
10 months ago
Google review
Jeff Jans
"My hot tub stopped heating. I submitted an appointment request online. The communication was really good, they diagnosed and repaired the hot tub in one visit. Good value and very efficient. Thanks!"
10 months ago
Google review
Mark Sampson
"We had a GREAT experience dealing with Barb at the Wellness Shop in Barrie for our Jacuzzi hot tub. She came to our house and personally put us through "spa school" which included setting up the hot tub and going through the features."
10 months ago
Google review
Margaret La Chimea
"We recently bought a Clearlight sauna - Sanctuary 1. We are extremely pleased with the overall service. Stuart was very knowledgeable and professional through the whole process. He arranged and scheduled the additional electrical work needed before the instalment. He also made sure that all other assembly dates were scheduled on time. in addition, he followe..." Read more
10 months ago
Google review
BRAD RIDLEY
"Not pushy really easy to deal with I highly recommend wellness shop at jacuzzi Barrie"
10 months ago
Google review
Gordon Scott
"We were told a customer service agent could be at our place in a week and 2 hours after, they had found someone nearby due to a cancellation that could solve our issue. He was also incredibly professional and efficient."
10 months ago
Google review
Stacy Strong
"We had Christian from the Barrie store help us in purchasing our first hot tub. He was very knowledgeable and made the whole experience amazing! From the moment we walked into the store until the hot tub was up and running, everyone was great including the electricians! Christian has followed up with us multiple times to see if we had any questions and to se..." Read more
10 months ago
Google review
Mina Mikhail
"I would strongly recommend for all Jacuzzi-related maintenance, repairs, and accessories. The team was very knowledgeable, friendly, and helpful. They did their best to find the most cost-effective solutions, and were able to schedule appointments quickly. Highly recommend! (Special thank you to Matthew)"
a year ago
Google review
Philip Toleikis
"We had an under warranty repair to our hot tub involving replacement of the thermostat. The technician was very efficient in his work, provided excellent suggestions for optimal performance and made adjustments accordingly. I was very pleased with his work."
a year ago
Google review
AJ Jabbarian
"One of the best customer service experiences I've had and Joe is the reason for that. Friendly, honest, and reliable. He really cares about the customers needs and helps out as much as he can. Thank you Joe"
a year ago
Google review
Joanne Schroer
"Knowledge and honest"
a year ago
Google review
Chelsea Hutton
"We bought our Jacuzzi in 2020 and have always used Hot Tub Store for all our our supplies. The shipping is fast and I like their products better than anyone else. We have a few things serviced on the tub, and the service appointments are always accurate timewise and the technician calls ahead and fixes the problem. Very happy with the service we receive."
a year ago
Google review
Jennifer Buist
"Great experience with Julie at the Burlington location. Friendly and extremely knowledgeable! Helpful beyond measure and just a text or phone call away for any questions. All details went as planned and now we are happily enjoying the benefits of our J-355!! Thank you 😊"
a year ago
Google review
Darlene Morrison
"I’m excited to say that I’m a new swim spa owner all thanks to “Julie Jacuzzi “!!!! I can’t say enough good things about this purchase experience and Julie’s amazing customer service and support. I had bought a hot tub in my old house from another company many years ago and they were not nearly as knowledgeable and helpful as Julie! She was also there every..." Read more
a year ago
Google review
Julie Crispo
"Excellent service and experience. Heating up the hot tub as we speak."
a year ago
Google review
Anthony
"Purchased a clearlight sanctuary 1 sauna from this location and staff was excellent. The unit arrived quickly even considering it was during the holidays."
a year ago
Google review
Lindsay Goodman
"The staff was amazing, very knowledgeable and patient in answering all of my many questions, as this was my first hot tub purchase. I’m very happy with the purchase, I feel like I got a good quality product for my money which is very important to me. I would definitely recommend the Wellness Shop to anyone looking to purchase a Hot Tub or all season pool, o..." Read more
a year ago
Google review
B Germann
"We recently purchased our first hot tub from the Wellness Shop on Victoria Street in Kitchener. The entire experience with this company was excellent. The staff was knowledgeable and helpful once installed to get us up and running. The electrician and delivery team were organized through the Wellness Shop and included in our purchase price. Both provided exc..." Read more
a year ago
Google review
Marcus Toussaint
"Wellness shop has amazing customer service. Advanced notice of scheduled service calls with superior service while on site. Recently had my hot tub winterized, tech arrived as scheduled and completed the work in a timely manner."
a year ago
Google review
Diane Gillis
"I have been using the Wellness Shop for my Jacuzzi since I purchased it three years ago. The friendly service people are always very knowledgeable and respond to any questions I may have. My appointments are on schedule and completed in a thorough manner. I have never had any concerns regarding the work completed . My jacuzzi is well looked after."
a year ago
Google review
"Great service! Julie went above and beyond!"
10 months ago