Google 
1,267 reviews
4.9/5 average rating
Maggie Vaivods
Mike W
"We are loving our new hot tub from Jacuzzi! Freddy did an amazing job walking us through the whole process - answering questions, giving great advice and providing excellent after-sales support. The installation process was also well done and efficient, and we look forward to enjoying our purchase for years to come!"
2 years ago
Google review
Dereck Landry
"Excellent product and service. Ask for Liz she is amazing. Knowledgeable, friendly and dedicated to the best customer experience possible. Thank you Liz and Jacuzzi!!"
2 years ago
Google review
Sam Southorn
"Jacuzzi was very attentive from day one. The communication from our expert Stuart was great and any questions we had about the Jacuzzi hot tub or the process were answered promptly and were informative. The organization on the company's part was great as it helped prepare us for the electrical work, delivery and set up. Thank you for a great streamlined e..." Read more
2 years ago
Google review
David Quinn
"I would like to express my heartfelt thanks to an amazing group of people. Thank you to James Smith who was very professional and courteous. Thanks for the great staff in Kitchener for their hard work. They are a very knowledgable and amazing staff. We received our hot tub on time. They arranged everything with the installation. They had frequent updates to..." Read more
2 years ago
Google review
Chris Clute
"Excellent sales and service from the start to the first soak in my new Jacuzzi Hot Tub. I highly recommend these Guys as your #1 choice! Happy having therapy just outside my back door! Chris C"
2 years ago
Google review
Nathan L
"It was a nice experience working with Jenn. Communication is smooth and installation was quick and high-quality. Got update for the delivery date every week. And she came out on a freezing day to show us how to use and maintain the hottub. Overall, great experience!"
2 years ago
Google review
Anna Cormier
"I had a great experience here. The salesperson was very informative and attentive. He was always available for questions and gave an honest suggestion on what would work for me. Also the company they have for delivery and set up is amazing as well. Everyone made me feel very taken care of. I would definitely recommend these guys in Barrie"
2 years ago
Google review
Justin Herrington
"stu was awesome. white glove service. recommended"
2 years ago
Google review
Rob Boss
"Everything from browsing to installation was seamless. Mike and his team were very helpful throughout the entire process and made it easy!"
2 years ago
Google review
Babak Safari
"We purchased a Jacuzzi Model J475 last month and we are very satisfied. It has many different massages and functions. we think we made a really intelligent purchase."
2 years ago
Google review
Barry SD Vogel
"I visited many hot tube stores and went with Jacuzzi because I perceived them to provide the best service. Jacuzzi did not disappoint me. Jennifer Gaetano did a great job explaining the different hot tubes. Jacuzzi was the only company to offer electrical service which was much cheaper then I could have arranged and was perfectly coordinated with their "whit..." Read more
2 years ago
Google review
Daniel G
"We chose jacuzzi and we’re incredibly delighted by the Jenn team of Jennifer Gaetano and Jennifer Tom at Jacuzzi Vaughan. They were incredibly attentive, informative, personable and helped us realize our jacuzzi dream and vision from start to finish. Highly, highly recommended."
2 years ago
Google review
Jy Bl
"Excellent delivery and great communication from start to finish. Hot tub is amazing! Highly recommend"
2 years ago
Google review
Dan M
"purchased a hot tub from Jacuzzi Kitchener and my wife and I are loving it! We dealt with Brendan at this location, and we can honestly say he was professional, courteous and extremely knowledgeable. He went above and beyond for us, especially when we were having a difficult time dealing with the electrical work performed by Calibre Electric. This electrica..." Read more
2 years ago
Google review
Eda Kimball
"Great sales service with details; smooth delivery process with training. Love our Jacuzzi hot tub; would definitely recommend."
2 years ago
Google review
Laurie Condie
"Zack our Jacuzzi Rep was top notch. We went to the Burlington site to peruse the hot tubs they had onsite. Zack was informative, friendly and professional. Shaney at head office was very informative as well. Compared to other Hot Tub companies we visited, we feel that Jacuzzi offers not only the best customer service, - but the TOP product. We have rece..." Read more
2 years ago
Google review
Alfredo Bittencourt
"If you go there, look for Mike. One of the best salesperson I've had in a long time. Not only he did the sales flawlessly, he also helped me with after-delivery issues I had, making the whole process a lot easier to get figured out and fixed."
2 years ago
Google review
erin mutch
"From the online sales staff who answered many emails to Freddy in store helping with selection of the right tub to the store staff who answered all of my dad’s electrical questions (!) to the delivery team, we’ve been so happy with the service from Jacuzzi. Our tub was hot and ready for the morning of Dec 24th and we’ve enjoyed it as much as we knew we would..." Read more
2 years ago
Google review
Shawna Kwan
"I'm very pleased with my Jacuzzi experience thus far. I was a Beachcomber customer for almost 12 years and I became very frustrated with their lack of good customer service which is why I was excited to switch. From the moment I walked into the Jacuzzi store, I felt like they genuinely cared about my business. I've really enjoyed every step with them and I'm..." Read more
2 years ago
Google review
Jackie McKenzie
"Liz and team at Jacuzzi Kitchener were amazing! She’s very knowledgeable about the product and was able to give us more information about their tubs than anywhere else we went. Everything from purchase to installation was included and the communication was excellent. Would highly recommend!"
2 years ago
Google review
Justin Winechuk
"We had a great buying experience from Jacuzzi! The tub arrived when expected (which has been rare due to pandemic supply issues with all other manufacturers), and was delivered with white glove service. We have been using the Jacuzzi nightly and are so impressed with the performance. Michael was great to deal with and available to answer any questions we hav..." Read more
2 years ago
Google review
Jen O'Sullivan
"Wonderful sales staff took great care in answering our questions and taking care of any issues or concerns. E-mails were answered promptly. Installation hasn't happened yet for us ....but great care was taken to let us know when everything was arriving and how install would take place."
2 years ago
Google review
![Sarah Nicholson [Staff]](https://dxnrs23s9bsky.cloudfront.net/fit-in/100x100/1640451503914-2263_small.jpg)
Sarah Nicholson [Staff]
"Fantastic people, fast and easy set up and everything was done in a matter of hours! Would absolutely recommend buying a hot tub from Jacuzzi Burlington!"
2 years ago
Google review
Shaun M
"Very happy with the experience with the Jacuzzi Vaughn location. Jenn our sales rep was knowledgeable and kept me updated throughout the process and as well provided us a live hot tub 101 session to prepare us for future maintenance. The hot tub is wonderful and couldn't ask for a better end to end experience! Thanks so much!"
2 years ago
Google review
"Very helpful sales rep, Brendon, gave us lots of useful information. Showroom is large with lots to see and experience. Follow up information given by phone and email."
2 years ago