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1,567 reviews
4.9/5 average rating
Michael McKee
John Apanashk
"The staff is very knowledgeable and helpful."
5 years ago
Google review
Brian Sinclair
"Brianne was very personal & helpful in getting chemicals for our hot tub"
5 years ago
Google review
Suha Hussein
"When we decided to buy a Hot Tub/ Jacuzzi, we were browsing around from one store to another, but once we were at Jacuzzi Kitchener, we were sure it would be our last stop. Service was amazing and personal were very informative and knowledgeable but most importantly not pushy which is very important when buying! Thanks Hayley for everything!"
5 years ago
Google review
Christine Hilton
"Charming sales person ,nice upgraded store with ready access to all your spa needs. Lots of parking and close to major routes. Sadly I probably would not buy another Jacuzzi hot tub. I just dont think the quality is there anymore due to the premature failures of so many expensive things over the first few years"
5 years ago
Google review
Shirley Robert
"Excellent products, prices and service! We recommend Jacuzzi Whitby to all of our friends."
5 years ago
Google review
Alex Smith
"Jacuzzi Whitby staff at the Whitby location are always warm, informative and helpful. They have never steered me wrong whenever I have a question or concern or need some advice on my hot tub. I am very pleased with their service"
5 years ago
Google review
Paul Miller
"We bought a new tub about a month ago and have been very happy with it. Lauren did a nice job in sales and arranged the set up. We bought a maintenance package and are hopeful that Jacuzzi Service is as responsive and helpful as Sales has been."
5 years ago
Google review
Jacques Gagnon
"We bought our hot tub 2 years ago from Jacuzzi at the Burlington location on the north service rd We really enjoying it, we also get all our chemicals there as well, all their staff are really friendly, knowledgeable and helpful. I would recommend them to all my friends and family,"
5 years ago
Google review
Tim Koebel
"Great job on the service of our hot tub. Very happy with the technician and the whole process was very smooth. Thanks again."
5 years ago
Google review
David Brooks
"Fantastic service from Liam at Jacuzzi Kitchener! Liam made our experience worth the investment. Very happy with our spa tub. Thank you"
5 years ago
Google review
John Moro
"Very pleased with my purchase of a hot tub from Jacuzzi Burlington. Friendly, courteous and professional service from the purchase to the installation. Their showroom was amazing with a wide assortment of hot tubs to choose from."
5 years ago
Google review
Tim MacNaught
"Awesome!!! 5 stars....great store..great service!"
5 years ago
Google review
Blake Clark
"Daryl helped me solve a water issue.... good service as always. Glad we bought a Jacuzzi and not a cheaper tub."
5 years ago
Google review
Steve Darling
"Very supportive team. Initially there were some issues with product. Once notified they addressed the issues and corrected very quickly. Thank you"
5 years ago
Google review
Kev Jacklin
"Having bought our J480 from Jacuzzi Kitchener more than 6 years ago we couldn't be happier with the tub. They're always helpful and eager to answer our questions and assist with other matters. Would most definitely recommend Jacuzzi Kitchener to family and friends."
5 years ago
Google review
Tom mcgrogan
"My initial issues with this retailer were subsequently rectified. Nice recovery! unforeseen circumstances sometimes happen. The reaction of senior members of the Company went above and beyond to rectify the issues that I had and completely changed my experience to very positive."
5 years ago
Google review
Simon Hanson
"Always a good experience in store. Helpful friendly staff."
5 years ago
Google review
Jason Dodds
"Awesome salesman and experience so far! Hope the after sales service is just as good"
5 years ago
Google review
James Fraser
"My wife and I spent over a month searching for the right spa. We kept coming back to Jacuzzi, nothing compared to the quality. George and his team made the experience seamless from start to finish. Lovin' the jacuzzi!"
5 years ago
Google review
Bill Bunting
"Great staff and the Jacuzzi product is fantastic in function and reliability."
5 years ago
Google review
James Reidy
"Go to place for suplies."
5 years ago
Google review
Barry Vesh
"I'm not one to write reviews but my experience at Jacuzzi Hot Tubs at 1540 Dundas Street in Whitby was by far one of the best I have ever had! I went in there as a hot tub "newbie" and Darryl looked after me like I mattered, which is so rare these days it's pathetic. Customer service seems to be a thing of the past. He took the time to teach me how to start..." Read more
5 years ago
Google review
K. LoCicero
"We had a fantastic experience purchasing a swim spa from Melanie and Jeff at Jacuzzi. They were patient and easy to talk to, answering all of our questions. They went above and beyond to make sure that our experience was extremely positive. Melanie even organized the contractors who created the cement pad, as well as the electricians, which was a huge help...." Read more
5 years ago
Google review
Gail Levere
"Sales lady friendly, helpful & informative! Purchased products for hot tub maintenance. New to me so need lots of advice! This place is great!"
5 years ago
Google review
"I dropped into the store to get some advice on the Jacuzzi's first water changeover, and Kyle was very helpful...extremely courteous and informative. It's great to see the after-sales support is a good as the sale itself."
5 years ago