Google 
1,567 reviews
4.9/5 average rating
Simon Pitts
Kelly Hertel
"Amazing service! Everything done to our satisfaction."
9 months ago
Google review
Ed Fry
"Staff is friendly and knowledgeable. Their excitement about the products are infectious. Very inviting atmosphere in store. Online was great too. Very quick to reply to emails and answer questions."
9 months ago
Google review
Debbie Sprentz
"Amazing customer service provided by service provider/Jay. Attention to detail, very personable and willing to go above and beyond to troubleshoot and determine why the error code was identified. Excellent customer service! Suggested follow up and what to do should it happen again."
9 months ago
Google review
Wally Kolcun
"Service man arrived on time Diagnosed problem & replaced # 2 pump Excellent work"
9 months ago
Google review
ryan babin
"Awesome experience dealing with Mitch! Made life easy with top notch service. Hot tub came earlier than promised too! Will definitely recommend 13/10"
10 months ago
Google review
Richard Harrison
"Always responsive and professional. Service techs that arrive are knowledgeable and helpful in solving problems. Have had them out 3 times over the years I've owned my hot tub and they have not disappointed. Thank you!"
10 months ago
Google review
Scott Williston
"Awesome experience from the moment we walked in the door. Mike was welcoming and very helpful from shopping to delivery. If you are looking for a no pressure spa shopping experience Mike and the team should be your first stop."
10 months ago
Google review
Darlene Utarid
"Jen was amazing and very thorough from helping us to pick the right tub for our family, coordinating our install and also walking us through the set up to get our water just right. I would highly recommend the Wellness Shop at Jacuzzi Vaughan for all your spa needs."
10 months ago
Google review
Steven Rogers
"The wellness team helped service our 2012 Jacuzzi that locked in an FL-1 error. Dan showed up and immediately identified the issue (circulation pump had died). He then helped resolve an air lock, and even came back to check in, deliver new head-rests and give the weekly chemical application run-down. Prior to booking an appointment I had some great interacti..." Read more
10 months ago
Google review
Alb Shqip
"Buying our hot tub from Jacuzzi was the best choice ever. They offered great service all the way. Alissa was amazing! She was very patient explaining the process of purchasing, organized installation and she came home to help us on how to use chemical. We are very happy with this purchase and we’re enjoying our jacuzzi every day !"
10 months ago
Google review
Bruce Lyle
"Thank you Wellness for looking after all the details on my Jacuzzi Hot Tub install, everything went as planned, lots of communication leading up to the install and great follow up with Matt. Highly recommended!"
a year ago
Google review
Russell Durrant
"Phenomenal experience with the entire team at the Wellness Shop. Great support when we were figuring out what unit we wanted to buy. Lots of great consultative advice. Love the one stop shop approach (delivery and electrical hookup were all included and the project was very well managed without too much for us to do!!!). The only item that was extra was g..." Read more
a year ago
Google review
Haiping Zhang
"High quality products and good service, quick installation before winter. Alissa is a wonderful sales."
a year ago
Google review
Sarah Turney
"We are thrilled with our Swim Spa. The swimming experience is smooth and enjoyable. It’s a great size and easy to use. Our sales associate, Alissa, was great. She was responsive and super knowledgeable."
a year ago
Google review
Bryce Adams
"Brilliant team and product Highly recommend"
a year ago
Google review
Michael Steyaert
"From the time we started to inquire to well after we had use of our tub the knowledge and communication of everything was superb. We couldn't be happier with the whole process. It great to get this kind of service and it shows that buying local is important."
a year ago
Google review
Josh Jones
"We loved the simple sales process at Wellness Shop Kitchener and Liz helped us choose the perfect hot tub for our family! We had an issue with the electrical installation but the Wellness Shop Customer Care (Catherine) was fantastic and continued to reach out and follow up until it was resolved! We've been enjoying the hot tub every single day and loving i..." Read more
a year ago
Google review
Tyler Brayton
"Extremely helpful team. Had the part I needed ordered quickly and the service was fast. Very friendly staff and tech as well. Very pleased!"
a year ago
Google review
Lori Martin
"From start to finish we had a great experience at the Wellness Shop! I had a good idea of which tub I wanted to buy going in. Brendan showed me a few other options but didn't push or try to upsell. Very appreciated. The delivery was scheduled promptly, and we were up and running with our new Nordic spa within a couple weeks. Wellness Shop offers a "spa s..." Read more
a year ago
Google review
Rob Decaire
"Great place to purchase and learn about hottubs. They really know their stuff and the sales person (Liz) was patient and well educated on the Jacuzzi products. There was no pressure to buy and after our visit the entire process was paperless, so we finished all the contract work from our home. Highly recommend Wellness Shop."
a year ago
Google review
Derek Wills
"Had a great experience. Even during the time leading up to the appointment I was provided with tips on how to clear the problem with the hot tub on my own. The tech was on time, quickly diagnosed the issue and made the repair. My cost was exactly as expected. Thanks again...I am up and running just before winter!"
a year ago
Google review
Caroline Nyitrai
"We thoroughly enjoyed our shopping experience at The Wellness Shop in Kitchener. James Smith was so thorough and knowledgeable and he was able to answer every question we had before purchasing our own Jacuzzi hot tub; we learned more than we expected. James also answered our texts and emails after our purchase to make sure the delivery and electrical hook..." Read more
a year ago
Google review
Tim K
"This review has been long overdue. I purchased a 14’ swimlife swim spa in June of this year. Though there were minor issues along the way, the team at the Jacuzzi Ontario went above and beyond to rectify all the issues. Ken was super helpful and knowledgeable, his advice prompted me to purchase my swim spa. Greg was also super friendly and understanding when..." Read more
a year ago
Google review
Olivia Daniell
"We ordered the cold plunge for our Spa in kelowna and we have been thrilled. Our guests love it, it looks great, easy to maintain- and amazing health benefits!"
a year ago
Google review
"Barrie Jacuzzi was my 3rd stop in finding a hot tub for my house… And I must say, the time Stu took to explain it all to me was amazing. There was no pressure to buy anything and he really just enjoyed providing information on all brands so I can make the best choice possible. After a week or two I decided on a j245 and have never been happier. From purchase..." Read more
9 months ago