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2,026 reviews
5/5 average rating
Feisal Hirani
Jessica Morris
"Highly recommend the wellness shop in Kitchener. Chase helped us find the perfect Sauna for us. The coordination with the delivery guys and the electrician was seamless. Definitely would purchase from him again"
10 months ago
Google review
Dave Mastronardi
"Great experience with the Wellness shop. From knowledgeable sales, to electrical install, to sauna install, turn key white glove service. Purchased the Clearlight Sanctuary 2 sauna and it's fantastic."
10 months ago
Google review
Alex F
"Good customer service and after sale care."
10 months ago
Google review
Sharron Fry
"Service person was prompt, professional and polite. Shared the diagnosis and recommended repair before proceeding with the work, which I appreciated. After discussing the options, the service person completed the work quickly. Then spent time to tidy up and leave me with recommendation of what to do if the problem reoccurs. Very appreciate of the service (t..." Read more
10 months ago
Google review
paul paul
"Zack was an amazing resource. He went above and beyond to ensure everything was done professionally"
10 months ago
Google review
Jay P
"Mandi provided great sales and and after sales support. We absolutely love our J 345. We are in it daily."
10 months ago
Google review
JV Pro Fitness
"Great so far! Delivery was on time and smooth and the hot tub is perfect for us. Thank you Wellness Shop!"
10 months ago
Google review
Brian
"Fast professional service and good price."
10 months ago
Google review
Fern Stancer
"The team at the Wellness Shop and Fix my Hot Tub is second to none. The service they give us is truly excellent. The time and caring to go over all and properly fix and take care of our Jaccuzi Hot tub is the best. We have tried others and they do not compare at all. I highly recommend this team for all your Hot Tub needs. Thanks again so very much all!!"
10 months ago
Google review
Steven Chipping
"Mario the service tech came a day earlier than expected. He diagnosed the problem and called me right away. Will be returning to take care of the repair."
10 months ago
Google review
Chris van der Vliet
"Love our Swim spa. We had a service request and they came quickly and resolved the problem. Great service!!!!!"
10 months ago
Google review
Steph Chilton
"Very thorough, knowledgeable and efficient service!"
10 months ago
Google review
Christine Chadwick
"I phoned Wellness Shop at Jacuzzi Hamilton for an issue with my hot tub this month. The company responded promptly and I was able to have someone come out within a very reasonable window (not an urgent issue). The staff that responded were able to quickly identify the issue, and offer a few options for solutions, for me to consider. I am so appreciative of t..." Read more
10 months ago
Google review
Don Sibley
"Everything went as planned from the initial contact to the completion of the work. Communication was excellent with the office and the technician who was very courteous and efficient in his work."
10 months ago
Google review
Nancy Rossi
"The wellness shop always brings excellent quality service and maintenance."
10 months ago
Google review
Tika Lucci
"Great service! Arrived on time and even called ahead. Very kind, informative, and quickly resolved all our hot tub issues. Highly recommend!"
10 months ago
Google review
Blaise Sibley
"Hands down amazing company. Upon deciding to get a hot tub i had tons of questions. Matt was there every step of the way answering questions or solving problems to concerns. If I ever decide to upgrade wellness shop in Grimsby will be the place I go. Installation was flawless and these guys are absolute experts. I appreciate all you guys have done we absolut..." Read more
10 months ago
Google review
Anastasia
"Always great customer service. Fast efficient and reliable."
10 months ago
Google review
dom andrade
"The service that Greg gave us was great. He diagnosed the issue in 5 minutes and replaced the outdated part pronto. Didn’t waste time and got it done. Didn’t try to upsell or belittle the situation. I will continue to use this company and gladly pay for their impeccable service"
a year ago
Google review
Sherry Szanyi
"I have nothing but good things to say about the Wellness Shop! From day one our experience has been phenomenal!! Friendly service, fast service calls and very knowledgeable. We called about an error we were receiving, they were out within two days even though the manager said it’s nothing to worry about (and it wasn’t). They did our first water change free..." Read more
a year ago
Google review
ALLEN MORRISON
"We are very happy with our recently purchased Jacuzzi Spa from the Wellness Shop in Kitchener. I would recommend checking them out if you are considering a hot tub purchase. Thanks to Brendan for his personable, professional and attention detail throughout the sales process. Delivery of our new tub and removal of our old was seamless, shout out to Hot Tub M..." Read more
a year ago
Google review
Marilyn Maia
"Thank you for always making our experience, seamless, respectful, courteous, and timely. We love our tub be it summer or winter and hope with your continued support to enjoy it for many many years to come."
a year ago
Google review
Eric Chudleigh
"Matt was extremely pleasant to deal with from the start. He was very thorough and knowledgeable about their selection of tubs, and very organized and responsive to my emails/texts throughout the process. I highly recommend The Wellness Shop at Jacuzzi Burlington if you're in the market for a tub or massage chair…."
a year ago
Google review
Dana Freeman congiusti
"Definitely recommend wellness SHOP at Jacuzzi in Vaughan!!! Best hot tub service thank you Ryan for all your help and service and picking out a new cover for my hot tub !!"
a year ago
Google review
"Awesome service and professionalism! Online booking was fantastic, received regular updates. Greg was fantastic, took a look, fixed up my issues, took the time to explain the situation and got my 'broken' pump working without trying to gouge me for an unnecessary replacement. Appreciate the team!"
10 months ago