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1,567 reviews
4.9/5 average rating
Simon Gencher
Melissa Jonker
"We bought a hot tub from Brady at Jacuzzi Kitchener in June 2014 and have nothing but good things to say about the experience. From the onset, Brady was a great help in determining which tub would be best for us and has continued to be a resource throughout the last year and a half."
9 years ago
Google review
Novy Manufacturing
"I am very happy with Jacuzzi Kitchener. Brady has excellent customer service. They always have stock of what I need."
9 years ago
Google review
Bill Olsson
"We purchased a tub just before Christmas and Brady and the staff were great! Very Knowledgeable about their product as well as their competitors, and clearly described the pros and cons of both. Had a minor delivery issue but when we called the store the y took care of it right away. Would recommend Jacuzzi Hot Tubs for sure."
9 years ago
Google review
Paul Kennedy
"We bought our Hot Tub here almost two years ago and have been thrilled with it. We use it every day and once you get the hang of it, the maintenance is very easy. Definitely worth the investment. Michael in Ancaster has been fantastic to deal with."
9 years ago
Google review
Paul Douwes
"We have our new Jacuzzi Hot tub. - every time we climb into it - we can't believe how amazing it is. - great sales team - perfect installation - fast service. Do not buy anything else - Jacuzzi should be the first and only option for a hot tub!"
9 years ago
Google review
Mary Wilson
"My husband and i bought our hot tub from the London location and we are just thrilled with it. Hardly a evening that we are not in it, feels like your on vacation."
9 years ago
Google review
Hoffaco Property Management
"I purchased a Jacuzzi hot tub in Kitchener in 2015. I'm enjoying a 400 series hot tub regularly and love it! The customer service received prior and after sale from Jacuzzi Hot Tubs Kitchener has been fantastic! I recommend anyone looking to get a hot tub check out the Jacuzzi line in person. After comparing Jacuzzi hot tubs to over 5 other brands in person..." Read more
9 years ago
Google review
Lori Lychy
"Shopping for a hot tub was getting frustrating and over whelming. So many factors to take into consideration. The sales staff at Hot Tub Liquidators explained the options of each tub. The side by side comparison was very helpful. The order and delivery process was quick. The guys who delivered the tub were very professional and knowledgeable. They mane..." Read more
9 years ago
Google review
Chris Glaubitz
"we purchased our new Hot Tub from Brady at Jacuzzi Kitchener, great experience from the start, explained different options on various tubs, helping us make a great decision with the right style/size for our needs. Thanks Brady"
9 years ago
Google review
Doreen Stone
"We looked at other hot tubs and found Jacuzzi Hot Tubs Kitchener to have all the answers to our questions. They were all very knowledgeable and very friendly. Brady looked after us as if we were friends and not just customers. He explained things to us that we did not know and helped up choose the right size and make of hot tub to suit our needs. Even aft..." Read more
9 years ago
Google review
Benito Bette
"Had a great experience at Ancaster Jacuzzi and working with Michael B in particular. Purchased a hot tub as a birthday gift for my husband and it was a huge surprise and Michael and everyone involved made sure not to spoil the surprise and went above and beyond helping me. The staff is very knowledgeable and professional. I would recommend if you are in t..." Read more
9 years ago
Google review
Brad Busch
"We dealt with Brady Callaghan for our Jacuzzi Hot Tub purchase in October 2014 from the Kitchener store. He answered our initial enquiries on the newer products as this was not our first purchase. He is a thoroughly knowledgeable and helpful professional and his information helped us to make a decision on which product was right for us. From purchase to deli..." Read more
9 years ago
Google review
Amy Anderer
"We got our Jacuzzi in September and we absolutely love it! Michael Bozek at Jacuzzi Ancaster has been amazing to work with. He is very honest and helpful with our water tests and adjustments. This is our first hot tub and the water care and maintenance seemed a little daunting at first, but Michael has made it simple and straightforward. Our water is always..." Read more
9 years ago
Google review
sue gregoire
"My husband and I did some research regarding hot tubs for 2-3 months. We looked at customer service recommendations as well as quality of equipment and tubs. We kept coming back to Jacuzzi and decided to check them out. I met Joel in Ancaster and the rest is history. We bought our tub and love it! This winter weather is perfect to soak in a hot tub and watch..." Read more
9 years ago
Google review
Eric Agnew
"Terrific sales help in store for information on chemistry and products to keep my tub clean and healthy!!"
9 years ago
Google review
Jenny Smith
"My husband I just recently purchased our first hot tub. After years of shopping for the right tub, we finally landed upon a store that was honest, helpful and trustworthy. Our salesman, George, went above and beyond to assist us with our purchase and has gone out of his way to look into all the questions we had throughout our purchasing process, delivery..." Read more
9 years ago
Google review
Andrew Murray
"Our experience at Jacuzzi Hot Tubs London was excellent! Our salesperson Shaun was genuine and knowledgeable. He was always available by phone or email to answer any questions or concerns we had throughout our purchase process. He worked hard to meet our goals of price and delivery with excellent satisfaction. We would highly recommend anyone looking to pu..." Read more
9 years ago
Google review
Laurie Grove
"We recently purchased a Jacuzzi Hot tub and are extremely pleased with the level of service and professionalism we received. The staff were very friendly and helpful. They even came to our home to show us how to care for our new jacuzzi! Jacuzzi Hot Tubs London is the best place to look if you want a fabulous hot tub with a great warranty and service. Thank..." Read more
9 years ago
Google review
Matt Wichmann
"We just purchased our first Jacuzzi hot tub from the liqudators and it was mostly a great experience. What I experienced at the actual jacuzzi dealer stores when shopping had put me off Jacuzzi brand, but the sales staff at hot tub liquidators changed my choice from not purchasing a Jacuzzi because of the official dealer stores to excited and finally purchas..." Read more
9 years ago
Google review
Dwayne Lawrence
"We purchased a J365 in November and while this is probably a bit soon to describe the long term performance of our tub, I can honestly say that the entire experience was positive! We love our tub, and haven't had a single issue or concern! The sales team (Shaun) were easy to reach and always had answers quickly. The delivery team was professional and effi..." Read more
9 years ago
Google review
Sherry Wilkes
"Absolutely superb customer service and knowledge! Thank you to Meagan for her expertise readily shared without pressure to purchase or follow through! I would not go anywhere else anymore."
9 years ago
Google review
Manny A
"Prompt service, no pressure sales, much better than who I was using before. Service calls are handled very professionally."
9 years ago
Google review
Rebecca Munro
"We just bought a hot tub from Jacuzzi and couldn't be happier! They worked with us on the delivery date, made great suggestions on the pre-delivery site check, and checked in with us to keep us informed of progress. The service was brilliant - helpful, knowledgeable, and really quick to respond to queries. The hot tub itself? A.M.A.Z.I.N.G. Definitely the..." Read more
9 years ago
Google review
neewall
"This is our first hot tub and we've had our Jacuzzi now for 3 months. We bought it from Barrie Jacuzzi and the only thing we've had to do was fill it and enjoy it, they took care of the rest. We're super happy with the support they've given us and look forward to the many benefits of hot tub ownership. We'd recommend Barrie Jacuzzi to our friends."
9 years ago
Google review
"Always has the supplies I need and the staff are always friendly, helpful, and offer great advice to make the most of my hot-tubbing experience."
9 years ago