Google 
1,689 reviews
4.9/5 average rating
El dro
Sebastian Sanchez
"Jacuzzi really took care of us. The sales process was smooth, prices were very competitive and the delivery guys were great. I recommend Jacuzzi to anyone."
3 years ago
Google review
Tonya Veltman
"What a great experience with Jacuzzi Kitchener! Customer service through the roof at every interaction Even the third party providers who helped with the install were fantastic (electrical and delivery) Honestly the best experience I could have asked for!"
3 years ago
Google review
Tomasz P
"We had an excellent experience with shopping for our first hot tub. From the beginning Christian from Jacuzzi Ontario explained us all about available models and purchasing options. We are very happy with the decision to buy from Wellness Shop at Jacuzzi Hamilton. Lauren was awesome to deal with. Very trustworthy and she deliver on what she promised. We got..." Read more
3 years ago
Google review
Stan Kolanko
"Jacuzzi took care of everything from start to finish. We had a small problem with the tub at delivery and jacuzi took care of it right away for us . I would 100% recommend Jacuzzi to all my friends and family."
3 years ago
Google review
Craig Cunningham
"From start to finish, Mike at Jacuzzi London has provided exceptional customer service. Delivery and install of our all-season pool was smooth — he took care of everything. Our pool is up and running and we’re loving it. 100% recommend Jacuzzi London!"
3 years ago
Google review
Signature Suites
"We couldn't be happier with our jacuzzi and the service we have received!! Highly recommend"
3 years ago
Google review
raymund tanalgo
"To say that we are happy with the purchase is an understatement. We went there and the staff were friendly and accomodating. We have actually purchased another hot tub a few days prior but the delivery is about 180 days and we thought that was the normal delivery time because of the pandemic. We decided to drive to Jacuzzi Whitby one Sunday and Alaina offere..." Read more
3 years ago
Google review
Vanessa Terry
"Great experience! I really enjoy our Wellness Shop Jacuzzi. The purchase was smooth and the rep was super helpful. Andy and Nessy"
3 years ago
Google review
Amaury G
"I had the pleasure of dealing with Jennifer who took her time to guide me through the buying process and kept me up to date once I placed the order. She coordinated the landscaping and electrician as well as the delivery and the crane. It was so seamless that all I had to do was pick the colour of the stone and the direction of the swim spa and she took ca..." Read more
3 years ago
Google review
Mark Soer
"I had a negative experience but thanks to people like Ashley, Greg and Daniel, who really went the extra mile for me, they turned it around and I can now say that they really took care of my needs. Thanks guys!"
3 years ago
Google review
Jody Sundercock
"Excellent service from time of purchase with Mike as our salesman to the 2 wonderful electricians from Calibre to Troy our crane operator to Pooles water delivery. Absolutely highly recommend. Enjoying our new swimspa and if in future decide to move and make another purchase Jacuzzi of London will be the only place we deal with. Thanks again!"
3 years ago
Google review
Wendy Rose
"I had a wonderful experience. Liz is the best. She was always available to answer any of my questions. She is coming by tomorrow to give me “hot tub schooling”. I can’t wait to relax and enjoy it. The hardest part is waiting while the water gets up to temperature after the first initial fill. The delivery/hot tub mover team and the electricians were amazing..." Read more
3 years ago
Google review
Bruce Macintosh
"Excellent product and customer service! Thank you Jacuzzi!"
3 years ago
Google review
Win Toh
"I love my 14ft swimspa! Jennifer Tom and Amy represents among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Answers were clear and where necessary detailed enough for us to make the right decision on a Swimspa. Delivery and set up was swift and professional. The crew..." Read more
3 years ago
Google review
Big Serb
"My wife and I had just recently purchased aJacuzzi from Melanie. Very professional no bs just very honest and put us in exactly what we needed. She did mention this would improve my golf score a little to early to tell but I’ll be great full if it does. Everything went very smooth as expected. Thanks again for the wonderful customer service and follow up."
3 years ago
Google review
e shimonize
"very knowledgable and helpful"
3 years ago
Google review
Tom Carter
"Service technician, looked, acted, and provided honest professional advice for repairs. Kept me updated with progress. A+++"
3 years ago
Google review
Janet D'ADDIO
"We joined the Jacuzzi for life program and are enjoying our third hot tub. After 10 years of experiencing issues with our first hot tub purchase(NOT a Jacuzzi hot tub) we are so happy with our Jacuzzi purchase. The Jacuzzi for life program is unmistakably the way to go. We recently experienced a leak in our third hot tub, and after sending an email to the..." Read more
3 years ago
Google review
Andrea MacDougall
"Our salesperson was wonderful. Gave us unbiased facts in what we were looking for, allowed us to ask questions and answered them honestly. It was a no pressure environment and they were very accommodating with all aspects of our purchase."
3 years ago
Google review
Jeff & Sarah
"Outstanding Customer service from the first moment we walked through the door to the Final delivery of our Hot Tub , Lauren provided us with all the answers we had from deciding on a hot tub & throughout the whole process from purchasing to the final delivery of our new (J-245 hot tub). She made are buying experience a very smooth easy process . As for the..." Read more
3 years ago
Google review
Julia Woodward
"We were very happy with our purchase from Jacuzzi. We were provided updates weekly via email as to when our hot tub would be delivered and the sales team were only a call or email away if we had any questions. They kept in contact with us the whole day of delivery and asked us to call if we had any questions. The tub showed up and an hour later the electr..." Read more
3 years ago
Google review
Nancy Isshack
"Jennifer was very helpful. She outlined which tub would best suit our needs. Jennifer then came to our house to make sure the hot tub will fit into the back yard prior to purchase. Follow up was fantastic. Delivery was effortless."
3 years ago
Google review
Olena Tsvilyk
"Great product, amazing customer service !"
3 years ago
Google review
Jeff
"Amazing sale staff at the London location. Great communication and customer service throughout. We couldn’t be more pleased with the experience and the end product."
3 years ago
Google review
"We just purchased the swimspa and so far couldn't be happier. Freddie our sales consultant was excellent. Came out to show us everything. He responds quickly to texts and any questions.. Thank you from the Brands family"
3 years ago