Google 
1,685 reviews
4.9/5 average rating
Larissa Gagliardi
Grant Connelly
"We recently received our jacuzzi Soul which arrived earlier than expected. Everything so far has been perfect with our tub. When contacted for questions about our first tub, the staff have been very quick to respond and were able to get the right answer even if they didn't know right away. We were back and forth about different tubs for months but really gla..." Read more
3 years ago
Google review
Stephen BELL
"After visiting 3 other hot tub stores I finally went to a Jacuzzi store. From the start, the sales person did not make the experience feel like a sales pitch, the simply told me about their Jacuzzi and did not compare it to anything else on the market like the previous stores I visited. What really interested me was their Jacuzzi for Life program, whether yo..." Read more
3 years ago
Google review
Jessica Scheuermann
"Overall, a good experience buying from Jacuzzi. Positives: * Helpful, knowledgable Sales staff (Ashley) * Weekly updates on delivery, ensures you always know when your tub is arriving * Product itself - tub is AWESOME * Electricians included with the cost were prompt, friendly, and professional Negatives: * Delivery experience not great: late arriving, too..." Read more
3 years ago
Google review
Tim Coverdale
"Keri and I were extreemly happy with initial store meeting and professionalism explaining tubs, this led to purchase. Delivery and start up went well. We are happy with our tub."
3 years ago
Google review
Corrie Hodges
"We LOVE our new hot tub. Jen had been a pleasure to work with, so professional and helpful, recommend 100%"
3 years ago
Google review
Tony Medina
"From the moment I walked into the store until now, Freddy has been a wealth of information and the driving force behind the decision to purchase. This hot tub was purchased for my parents and knowing that I am overseas mostly, Freddy took the time to go visit my parents to their house and explain how to use the chemical products for the tub. This kind of cus..." Read more
3 years ago
Google review
Iqbal and Sabira Jaffer
"Wonderful buying experience. Knowledgeable salesperson who isn’t pushy and is pleasant to deal with. Lots of selection. Lots of options and price points. Clear understanding of the process and of installation and setup. And lastly, a quality product with a long tradition of being excellent. Seriously, what else could you ask for?"
3 years ago
Google review
Hossein Ganjavi
"I bought my hot tub from there. All staff were friendly and welcome, specifically Jenn. She was very knowledgeable and she knows how to guide customer to select the best choice. She was very organized and followed up everything from start to end. I highly recommend them."
3 years ago
Google review
Hossein Shakiba
"Customer support was excellent and timely. In particular, Jennifer was very helpful, responsive, and friendly."
3 years ago
Google review
Jamie Beattie
"WONDERFUL EXPERIENCE We were referred to Julie P by a good buddy and let me tell you, it was a great experience from the moment we walked in the door, this all happened on Oct 3rd 2021, so we bought a hot tub. Hot tub was to be delivered mid December, weekly updates confirmed that. Out of nowhere we got an email saying our tub would be delivered on November..." Read more
3 years ago
Google review
DaanIsh Emerson
"Excellent Product, Excellent Sales experience, and excellent customer service."
3 years ago
Google review
David Poirier
"The service by Jacuzzi Barrie from the first phone call was terrific. Due to high demand, the wait for the hot tub was months long, but Stuart was there to update and provide excellent service and support through the whole process. The installers and electricians were first rate, polite, efficient and friendly. I would definitely recommend Jacuzzi Barrie and..." Read more
3 years ago
Google review
Chris Adams
"Overall, great experience purchasing our first Hot Tub at Jacuzzi Burlington. Melanie was always available, when we had any questions. We strongly recommend this location."
4 years ago
Google review
Don Proshetsky
"Love the hot tub (J-345). So much better than a pool IMHO. This particular model has great jets and the foot jets are especially great as I sometimes suffer from sore feet. My only negative comment is that the control panel should be better lit as it's difficult to view at night. Here's a picture of our backyard and J-345"
4 years ago
Google review
Allan Connery
"Very helpful, knowledgeable and friendly staff... but the real stars are the lovely hot tubs! Great selection of models to see in store."
4 years ago
Google review
Natalya M
"I have dealt with Jacuzzi Vaughan and purchased J335 tub. The service is exceptional! Jennifer Gaetano is an amazing Jacuzzi Expert! When I visited the store she took the time to go through a discovery with me to understand exactly what I was looking for. Jennifer knew which model I would be happiest with and was extremely patient with me trying to fit the p..." Read more
4 years ago
Google review
Dan Janisse
"If you do any homework on buying a hot tub, you will end up buying from Jacuzzi Burlington. They are the best hot tubs, and the best to deal with. Very professional from shopping to install."
4 years ago
Google review
Steve Groat
"We purchased our spa from Liz and it was a great experience. Liz was very knowledgeable and walked us through the various tubs and different features which made our decision to purchase very easy. Liz has followed up with us regarding our delivery to make sure it went well and also explained the fill procedure and initial chemical start up. Would recomm..." Read more
4 years ago
Google review
Taz Man
"Great service.... Jake is the man. Can't wait for my new tub!!!!!!!"
4 years ago
Google review
Dr. Ali Namavarian
"Jennifer Gaetano & Jennifer Tom both provided exceptional customer service. From the time I called in, the sales process, delivery, set up and the spa school, the Jenn's made me feel very comfortable and confident with my purchase. Best service I've had in years. Thanks so much for the phenomenal service. I highly recommend contacting the Jenn's!!! I've been..." Read more
4 years ago
Google review
Kevin McCulloch
"Julie was amazing"
4 years ago
Google review
Catherine Federchuk
"Amazing service and amazing staff, helpful and kind from purchasing a hot tub to delivery! Highly recommend to anyone buying a hot tub!"
4 years ago
Google review
Steve Stefanidis
"In todays world customer service is pretty much non-existent but not a Jacuzzi London. Freddy is amazing and you 1000% get the feeling he wants wants best for you. Answer his phone, returns calls and answers the stupidest of questions. My wife went through breast cancer treatments and the chemo drugs left her with some issues with feet and fingers. Freddy li..." Read more
4 years ago
Google review
tony maulucci
"Michael Boyle was extremely knowledgeable and helpful with us every step of the way in purchasing our hot tub. We loved the weekly status updates and his quick responses and helpful answers to any of our questions. We LOVE our Jacuzzi!!!"
4 years ago
Google review
"We had a great experience with Jacuzzi! From the initial sale experience to the installation. They were with us every step of the way. Will definitely recommend!"
3 years ago