Google 
1,567 reviews
4.9/5 average rating
Jeff & Sarah
Julia Woodward
"We were very happy with our purchase from Jacuzzi. We were provided updates weekly via email as to when our hot tub would be delivered and the sales team were only a call or email away if we had any questions. They kept in contact with us the whole day of delivery and asked us to call if we had any questions. The tub showed up and an hour later the electr..." Read more
3 years ago
Google review
Nancy Isshack
"Jennifer was very helpful. She outlined which tub would best suit our needs. Jennifer then came to our house to make sure the hot tub will fit into the back yard prior to purchase. Follow up was fantastic. Delivery was effortless."
3 years ago
Google review
Olena Tsvilyk
"Great product, amazing customer service !"
3 years ago
Google review
Jeff
"Amazing sale staff at the London location. Great communication and customer service throughout. We couldn’t be more pleased with the experience and the end product."
3 years ago
Google review
Kym Kelloway-Lee
"After owning another brand hot tub, which was a good experience but with a lesser known brand. We did a lot of research and decided to go with Jacuzzi for our new swim spa. Alaina has been wonderful to work with from giving us a demo and test swim prior to deciding through to answering all our questions from pre-purchase to after the actual installation. We..." Read more
3 years ago
Google review
Dan Pitre
"What an amazing product! I can’t believe I waited this long to treat myself to a wellness product. Jacuzzi products are the best on the market. You get what you pay for!!"
3 years ago
Google review
Stefen Carson
"Zack was a great help resolving a few minor issues that arose during delivery. The hot tub works great and feels amazing. Worth the wait."
3 years ago
Google review
Christine Negrete
"My husband and I bought our hot tub in August of 2020, with a delivery date of Nov 5. With Covid and all of the restrictions back then, we were sure that the date was going to be pushed back, but to our surprise it arrived exactly on time! The guys who set it up for us were helpful and gave us some tips on maintenance. We literally just went into the Jacuzz..." Read more
3 years ago
Google review
Kristy Perrin
"I purchased my Hottub a J235 from Mike Boyle !! He went above and beyond!! I got a message on march 21 my Hottub was back ordered till April 21 because of the train strike instead mike got it here by Match 26 !! The man is a miracle worker !! So easy to deal with !!"
3 years ago
Google review
Loan Nguyen
"We bought a hot tub here and had the greatest experience! Jennifer Gaetano took the time to show us the different models and answer all our questions and was very patient with our two kids running around the showroom! Once we bought the hot tub, she was in communication with us about the delivery and helping us connect with the electrician. We love our hot t..." Read more
3 years ago
Google review
Andre Neveu
"Natalie at your Whitby store was an absolute pleasure to deal with from start to finish. Her knowledge of your product lines was amazing and her follow up service was awesome! My wife and I cant say enough but Natalie she is the main reason we decided to make the purchase and we are super happy with our decision thus far as we just received the tub last week..." Read more
3 years ago
Google review
Mark Alpern
"Vey happy with our purchase of the Sundance Hamilton wellness spa. The sales, delivery and installation, and service have been excellent. To date, the wellness spa meets, if not exceeds our expectations."
3 years ago
Google review
Beau Daniels
"Great service at the hot tub store. They are very dependable and answer all questions thoroughly. They also have a number of helpful videos and instructions on how to maintain your product."
3 years ago
Google review
Nelia Faria
"We are so happy that we happened to stop in at Jacuzzi spa barrie.The staff were very friendly and helpful.We ended up purchasing our hot tub.Our sales man Jake is really nice guy.We are new to this,and had no knowledge of how to treat and take care of our new hot tub.But Jake is always willing and able to help us.Thank you for everything Jacuzzi Spa Barrie..." Read more
3 years ago
Google review
jessica harper
"I had an amazing experience with the staff at Jacuzzi Vaughn . They helped me narrow down to the hot tub that met my budget and size specifications and guided me in making a purchase. No pressure sales tactics and simple professionalism from the reps. I recommend asking for Alissa!"
3 years ago
Google review
nelson paulino
"Recommend Jacuzzi Ontario in Vaughn to anyone looking for an easy comfortable reliable product, especially the people that work at that location, I had tons of questions to ask because I was going blind purchasing my new Jacuzzi and they made me feel eddies and happy on what I was purchasing.Jennifer was my sales rep and she was just amazing!! all through da..." Read more
3 years ago
Google review
Paul R
"Purchased a tub from here in the fall and have used it almost daily since then. Liz was great to deal with and worked with us explaining different options and comparing models. The delivery and electrical hookup went smoothly and the guys were great to deal with. Couldn’t recommend Jacuzzi tubs enough."
3 years ago
Google review
Pinsent Family
"We absolutely love our new Jacuzzi. The whole team especially Alaina was amazing and extremely helpful! From the point of sale to delivery/set up and aftercare they made sure everything was looked after."
3 years ago
Google review
Tom Scherbluk
"A great store with excellent staff! Jake was extremely helpful and knowledgeable in helping us with sauna options."
3 years ago
Google review
NADHIRA KUMAR
"my husband and I visited this location today to learn about our hot tub. Alaina was such a great customer service representative . She was very clear, thorough, patient and kind with us. I highly recommend dealing with her. She makes the experience very easy and understandable ."
3 years ago
Google review
Lorraine Birnie
"Incredible personal service from purchase to delivery to set-up! The Jacuzzi team were excellent, Mike in particular ensured we were kept up to date on our delivery. Many companies today are battling supply chain delays - not Jacuzzi - delivered as promised. Product is high-quality - totally recommend Jacuzzi!"
3 years ago
Google review
Maggie Vaivods
"Very helpful sales rep, Brendon, gave us lots of useful information. Showroom is large with lots to see and experience. Follow up information given by phone and email."
3 years ago
Google review
Mike W
"We are loving our new hot tub from Jacuzzi! Freddy did an amazing job walking us through the whole process - answering questions, giving great advice and providing excellent after-sales support. The installation process was also well done and efficient, and we look forward to enjoying our purchase for years to come!"
3 years ago
Google review
Dereck Landry
"Excellent product and service. Ask for Liz she is amazing. Knowledgeable, friendly and dedicated to the best customer experience possible. Thank you Liz and Jacuzzi!!"
3 years ago
Google review
"Outstanding Customer service from the first moment we walked through the door to the Final delivery of our Hot Tub , Lauren provided us with all the answers we had from deciding on a hot tub & throughout the whole process from purchasing to the final delivery of our new (J-245 hot tub). She made are buying experience a very smooth easy process . As for the..." Read more
3 years ago